Back

Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

Directions

By Type

3,066 Reviews of Gerald Subaru of Naperville

April 29, 2020

This was the second subaru we bought from Gerald Subaru. Beautiful clean facility, friendly helpful people too! Can’t say enough about good Kelly Thomas! When we were ready to make another purchase we c More

by pbooras2000
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
May 05, 2020 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

April 28, 2020

Awesome Experience :) I registered an interest in a vehicle online and immediately Marie Stepanek emailed me with a competitive price offer. I was looking for a good deal More

by Charlie Shellenberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nicholas Gruic, Marie Stepanek
Apr 28, 2020 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your wonderful review of Gerald Subaru of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

April 25, 2020

Ehab was very attentive to all my questions. He was very prompt with the whole process of getting us out the door with the vehicle. I appreciate his efforts especially during this time of social distancing. More

by Phenamina
Recommend Dealer
Yes
Employees Worked With
Michael Price, Ehab Aref
Apr 28, 2020 -

Gerald Subaru of Naperville responded

Thank you for sharing your truly exceptional experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Alec McKean - General Manager

April 23, 2020

Kenny Gross was an outstanding salesman!! I would definitely recommend him to anyone!! Kenny was very pleasant!! It was a 5 star ⭐️ experience by far!! More

by ta78576
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Marie Stepanek
Apr 24, 2020 -

Gerald Subaru of Naperville responded

We loved reading this review! Happy customers are our aim, and it appears Kenny really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Kind regards, Alec McKean - General Manager

April 23, 2020

Ehab was very accommodating and knowledgeable of all the features and safety of the car. Never felt pressured at all. I will recommend him to anyone! More

by rare1124
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Apr 24, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Alec McKean - General Manager

April 20, 2020

Mike was very helpful in our search for a new car. He showed us all the features the crosstrek had to offer. We were happy with our experience and will come back in the future. More

by Ben H
Recommend Dealer
Yes
Employees Worked With
John Pryor, Marie Stepanek, Michael O'Brien
Apr 21, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alec McKean - General Manager

April 18, 2020

Pleasant Experience Ehab was the best salesman we’ve ever dealt with and we’ve been buying cars for over 40 years. He was very pleasant, patient and knowledgeable. We wou More

by usmc68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Marie Stepanek, Ehab Aref
Apr 21, 2020 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your truly exceptional review of Gerald Subaru of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

April 18, 2020

I was looking for a new Crosstrek. The team at Gerald Subaru helped to get me exactly what I was looking for in a car. More

by jessicakelch
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Pryor, Kenny Gross
Apr 21, 2020 -

Gerald Subaru of Naperville responded

Jessica, thanks for leaving this truly exceptional feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

April 18, 2020

Mike O’Brien was wonderful to work with. He is very knowledgeable, professional and personable. He took excellent care of us, answered all our questions, and made us feel welcome and valued. Gerald S More

by 54frodriguez
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Marie Stepanek, Michael O'Brien
Apr 21, 2020 -

Gerald Subaru of Naperville responded

First and foremost, thank you for stopping by to leave this truly exceptional review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Mike assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Alec McKean - General Manager

April 18, 2020

It was one of the easiest experiences I've had buying a car. Extremely knowledgeable and honest. Went above and beyond to meet our needs. More

by nicolemwithey
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kenny Gross
Apr 21, 2020 -

Gerald Subaru of Naperville responded

Thank you for sharing your truly exceptional feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Alec McKean - General Manager

...
41
...