Gerald Subaru of Naperville

I received a call from Mr. Gately stating the dealership wanted our car as a trade-in(2009 Kia Rondo) and in return, they could put us in a new comparible car with the same payments. My wife and I visited M wanted our car as a trade-in(2009 Kia Rondo) and in return, they could put us in a new comparible car with the same payments. My wife and I visited Michael this Monday (5/9/11). After taking a look at the new car inventory, we decided we liked the Sonata model. We went for a test drive and bombarded Michael with a lot of questions. He didn't flinch, or miss a beat. He was honest and thoughtful in his answers. If he didn't know the answer, he got the answer. Michael was a pleasure to do business with. He was witty, engaging, professional and polite. I'm giving quality of work a 4 because we had to wait a long time for the financial paperwork to be prepared. I'm giving price a 4 because I'm now paying $100 more on my car note for our new car - the Sonata. I get nervous seeing more $$ fly out my door in today's economy. For great customer service and a great car buying experience, you would do well to check out Gerald Kia/Subaru in Naperville, IL. More

I became interested in Subaru (Legacy) after visiting the Chicago Auto Show. They recommended a test drive. I was contacted by Sandy immediately after visiting the auto show. Sandy worked with my schedu Chicago Auto Show. They recommended a test drive. I was contacted by Sandy immediately after visiting the auto show. Sandy worked with my schedule and set up a test drive for two different Legacys, which I greatly appreciated. Sandy new her cars and I learned about them from her in more detail that I could get at the show. Sandy informed me of the special offers available to me while putting no extra pressure on to complete a sale. This really helped me decide on the vehicle that would be best for me. I'm happy with my car and with the excellent quote I received. Sandy and her coworkers at Gerald are a pleasure to work with. I can certainly recommend Gerald to any interested in Subaru. George Kuzma More

Sandy took care of us from start to finish. I received quotes from 5 different dealerships and she provided the lowest quote and we could not have received better customer service. The quote we received quotes from 5 different dealerships and she provided the lowest quote and we could not have received better customer service. The quote we received from Sandy had no hidden fees. We just had to add taxes and license plate fees. We will definitely buy our next car from Sandy. Oh, and we love our new Outback. More

Sandy was great. Very personal service and great communication. Out of the many stressful and sleazy car dealerships I have had in the past, this was NOT one of them. It was a great experience and I communication. Out of the many stressful and sleazy car dealerships I have had in the past, this was NOT one of them. It was a great experience and I would highly recommend her and Gerald Subaru to anyone. More

I worked through the internet to get connected with Gerald. Sandy Jackson responded and was very helpful in finding the car I wanted at a price that was competitive. She showed me on-lot models and w Gerald. Sandy Jackson responded and was very helpful in finding the car I wanted at a price that was competitive. She showed me on-lot models and went with me on a test drive and then stayed late to make sure I could find the right model online. There was no pressure to buy from existing inventory and she found me what I wanted in their delivery pipeline. No pressure to finance through Gerald and no pressure for extras such as seal coating. Altogether a good experience. Was the price great? I was given a discount that was within what I had calculated offline to be an acceptable range. So to me it was great. To others? I don't know. More

Sandy was very helpful and very friendly when I was searching for my first new car. I had contacted her on the internet and heard back immediately. When I actually went into the dealership she spent searching for my first new car. I had contacted her on the internet and heard back immediately. When I actually went into the dealership she spent a couple hours educating me on my options and running outside in the bitter cold getting keys and cars for me to test drive. I never felt pressured into anything and in the end with her help I am sure I made the right decision. I can now understand her passion for Subaru cars! More

Yes, we were very pleased with the assistance and the quality of help received. Our sales manager, Michael Gately responded quickly to our initial inquiry via the internet and upon making contact quickly quality of help received. Our sales manager, Michael Gately responded quickly to our initial inquiry via the internet and upon making contact quickly proved to be diligent, thorough and understanding making this a fun, affordable and easy experience. Thank you Michael! Sincerely, Keith & Christy More

Michael Gately did an excellent job working with us to buy a nice used car. He was professional and very friendly. He was low pressure sales, which is what my wife and i liked. Everyone that worked at Ger buy a nice used car. He was professional and very friendly. He was low pressure sales, which is what my wife and i liked. Everyone that worked at Gerald Kia/Subaru was very nice and great to deal with. We would defiantly recommend Gerald to our friends. Thanks again! More

Working with Sandy was a very relaxed and pleasant experience---the best car buying experience I've ever had. She was very knowledgable, honest and patient. She was able to find an Outback with everyt experience---the best car buying experience I've ever had. She was very knowledgable, honest and patient. She was able to find an Outback with everything I wanted. When I had trouble with the bluetooth phone she had me come back so that she could go through the procedure. I can't say how much I appreciated the care and assistance I experienced in buying my third Outback. I couldn't be happier. I would also like to mention Chuck who helped me find the best options for financing my car. He was very helpful. All in all Gerald's staff is the best. More

It was a pleasant experience overall. Chris McGarel was polite and kind. And when we arrived for subsequent visits, but Chris wasn't immediately available, we were recognized by other sales consultants an polite and kind. And when we arrived for subsequent visits, but Chris wasn't immediately available, we were recognized by other sales consultants and greeted warmly. We check our credit scores quarterly, and our credit is in good standing. Chuck told us our credit was "perfect," but the dealer's creditor issued an unattractive interest rate. More