Gerald Subaru of Naperville

Sandy was great. Very personal service and great communication. Out of the many stressful and sleazy car dealerships I have had in the past, this was NOT one of them. It was a great experience and I communication. Out of the many stressful and sleazy car dealerships I have had in the past, this was NOT one of them. It was a great experience and I would highly recommend her and Gerald Subaru to anyone. More

I worked through the internet to get connected with Gerald. Sandy Jackson responded and was very helpful in finding the car I wanted at a price that was competitive. She showed me on-lot models and w Gerald. Sandy Jackson responded and was very helpful in finding the car I wanted at a price that was competitive. She showed me on-lot models and went with me on a test drive and then stayed late to make sure I could find the right model online. There was no pressure to buy from existing inventory and she found me what I wanted in their delivery pipeline. No pressure to finance through Gerald and no pressure for extras such as seal coating. Altogether a good experience. Was the price great? I was given a discount that was within what I had calculated offline to be an acceptable range. So to me it was great. To others? I don't know. More

Sandy was very helpful and very friendly when I was searching for my first new car. I had contacted her on the internet and heard back immediately. When I actually went into the dealership she spent searching for my first new car. I had contacted her on the internet and heard back immediately. When I actually went into the dealership she spent a couple hours educating me on my options and running outside in the bitter cold getting keys and cars for me to test drive. I never felt pressured into anything and in the end with her help I am sure I made the right decision. I can now understand her passion for Subaru cars! More

Yes, we were very pleased with the assistance and the quality of help received. Our sales manager, Michael Gately responded quickly to our initial inquiry via the internet and upon making contact quickly quality of help received. Our sales manager, Michael Gately responded quickly to our initial inquiry via the internet and upon making contact quickly proved to be diligent, thorough and understanding making this a fun, affordable and easy experience. Thank you Michael! Sincerely, Keith & Christy More

Michael Gately did an excellent job working with us to buy a nice used car. He was professional and very friendly. He was low pressure sales, which is what my wife and i liked. Everyone that worked at Ger buy a nice used car. He was professional and very friendly. He was low pressure sales, which is what my wife and i liked. Everyone that worked at Gerald Kia/Subaru was very nice and great to deal with. We would defiantly recommend Gerald to our friends. Thanks again! More

Working with Sandy was a very relaxed and pleasant experience---the best car buying experience I've ever had. She was very knowledgable, honest and patient. She was able to find an Outback with everyt experience---the best car buying experience I've ever had. She was very knowledgable, honest and patient. She was able to find an Outback with everything I wanted. When I had trouble with the bluetooth phone she had me come back so that she could go through the procedure. I can't say how much I appreciated the care and assistance I experienced in buying my third Outback. I couldn't be happier. I would also like to mention Chuck who helped me find the best options for financing my car. He was very helpful. All in all Gerald's staff is the best. More

It was a pleasant experience overall. Chris McGarel was polite and kind. And when we arrived for subsequent visits, but Chris wasn't immediately available, we were recognized by other sales consultants an polite and kind. And when we arrived for subsequent visits, but Chris wasn't immediately available, we were recognized by other sales consultants and greeted warmly. We check our credit scores quarterly, and our credit is in good standing. Chuck told us our credit was "perfect," but the dealer's creditor issued an unattractive interest rate. More

Sandy was very helpful and worked with me to get the best price on a new Subaru. I dread buying a new car and my experience at Gerald with Sandy was not at all painful. I would recommend Gerald Subaru to any price on a new Subaru. I dread buying a new car and my experience at Gerald with Sandy was not at all painful. I would recommend Gerald Subaru to anyone interested in a new car. And I would definitely recommend Subaru as a great, dependable car! More

The salesman John Smith (yes, it's true) and dealership got me into a vehicle I'd always been impressed with. Since owning a 2010 Outback for almost a year, I've increasingly enjoyed the ride; it's quiet e got me into a vehicle I'd always been impressed with. Since owning a 2010 Outback for almost a year, I've increasingly enjoyed the ride; it's quiet even at 70MPH and there's little to no splash noise going through water. During the 2011 blizzard in the Chicago burbs, I was able to safely go 40mph on snowy streets where front-wheel drive vehicles were struggling just to get moving. During warm weather, around town I get between 24.5 to 25mpg, 29.5 to 30mpg on the road. Interesting comments from third parties. A young woman said her friend's mechanic husband used to work on nothing but Subarus and he said he loved them and wouldn't want anything else. Doing handyman work, I was at one client's house in the driveway next to her Mercedes when a chauffeur drove up in a limo next door; he got out to pick up his client and commented, "Those are two of the best cars on the road." While at another client's house, her son came to replace the transmission on her older Mercedes; he has a college degree but loves cars so much, he buys older ones and rebuilds them from the ground up for resale. When he saw my Outback, he said, "That's a quarter-million mile car you've got." So, while I swore I'd buy American the next time and didn't intend to buy a car one day in May, the good engineering and reputation of Subaru got me. More

Good morning, for about 2 years now, my husband and I had been looking for a new car, and when we happen to be driving, we would see a lot of Suburu cars on the road. We always knew that this was the car we been looking for a new car, and when we happen to be driving, we would see a lot of Suburu cars on the road. We always knew that this was the car we wanted to purchase. It took some time for us to actually do our homework concerning the Suburu Outback. We would visit the Suburu dealership's on Sundays so that we had a chance to look on our own, without any pressure. So one day I went into the internet here at work and logged into the Suburu website. Sandy Jackson answered all of my questions when I was not sure of what price range I was looking for. My husband and I happen to be driving to the local store when I noticed that Sandy had left me a message. This was on a Saturday, so my husband and I decided to drive to the dealership in Naperville and see what Sandy had to offer. Our experience went very well, we qualified for the Outback that we purchased, and even though we were at the dealer for over 4 hours we did not mind the wait at all. My new 2011 Suburu Outback sits in my garage just waiting for me to take her for a spin. We do not regret out purchase at all, we are very well aware of the great quality of this vehicle, and this is very important to us. Sandy Jackson gave us the best customer service ever, she explained everything to us about the car, and we went home knowing that our purchase was sold to us with great care and good communication. There is one issue that I thought could have been treated differently about the purchase, and that is the color. We purchased a White Outback, but had there been other Outback's available in another color, I know that we would have chosed another color, but that's okay, white has always been a nice color anyway. More