Gerald Subaru of Naperville

Everyone was friendly and accommodating. They had a good selection of cars and made me a good deal. I would recommend them to others. The facility is located near to my place of employment so I should be a selection of cars and made me a good deal. I would recommend them to others. The facility is located near to my place of employment so I should be able to take my car there for regular service without be inconvenienced. More

total experience with Dealership, especially our salesman, was awesome. Will definately come back when it's time for my next car. Thanks Guys!!!!! you are the best. salesman, was awesome. Will definately come back when it's time for my next car. Thanks Guys!!!!! you are the best. More

I had a very good experience with this dealership. John worked hard to help me choose the best vehicle for myself at a good price. I believe any future help I may need will receive a favorable result. I worked hard to help me choose the best vehicle for myself at a good price. I believe any future help I may need will receive a favorable result. I have already recommended this dealership to friends. More

When, on a lark, I asked John to determine what trade-in value my one-year-old Outback would have against a new Forester because of the fallout from the disasters in Japan, the results came back favorable. value my one-year-old Outback would have against a new Forester because of the fallout from the disasters in Japan, the results came back favorable. I ended up saving $50 monthly and dropped my loan rate. Good job guys! More

John was easy to work with. Took the appropriate amount of time and answered all my pre-purchase questions.Found the exact model I wanted in stock and arranged a test drive of the vehicle I ended up purcha of time and answered all my pre-purchase questions.Found the exact model I wanted in stock and arranged a test drive of the vehicle I ended up purchasing. More

Overall, I would recommend this dealership and this salesman. For the size of the lot, Gerald Subaru Kia has a great selection of new and used vehicles with prices that can accommodate most budgets. T salesman. For the size of the lot, Gerald Subaru Kia has a great selection of new and used vehicles with prices that can accommodate most budgets. The salesman, John Smith, was friendly and helpful. He greeted us as soon as we walked in the door and stuck with us until the sale was complete. When inspecting the cars on the lot, John even pointed out some things to consider when looking under the hood. He was not at all pushy, but still eager to earn our business. The sale process took much longer than we anticipated because there was a new finance manager; but through the wait, John sat and talked with us/entertained us, which seemed to go above and beyond from a customer service stand point. While John was great, in the four and a half hours we spent at this dealership, a manager never introduced himself or stepped in to the negotiating process. We visited the dealership on a rainy day and there were only a couple of other customers that stopped in. Still, a manager never came over. This almost lost our business. If not for John and not for being pleased with the car we drove, we might have walked. More

By Far the Best Customer Service - Sandy Jackson treated us with respect and trust. Bought a Forester from her on my first visit because she kept her word - my friend also bought a Forester from her and ano us with respect and trust. Bought a Forester from her on my first visit because she kept her word - my friend also bought a Forester from her and another friend who came along to hang out ended up buying an Outback from her. All three of us could of haggled and negotiated as a group to save a few buck, but that wasn't necessary because she was very upfront and professional. Mr. Chuck Panagakos the Finance Manager was very honest and helpful with all the numbers and paperwork. Overall an excellent experience - Definitely ask for Sandy Jackson if you're planning to visit Gerald Subaru in Naperville. More

Best customer service overall I have with around 10 dealership shopping Nice, friendly, helpful price may not be the best but I got my car there dealership shopping Nice, friendly, helpful price may not be the best but I got my car there More

We found Gerald on the Internet. I sent a message through We found Gerald on the Internet. I sent a message through their website that I wanted some information on the Outback. Sandy was the person who repli We found Gerald on the Internet. I sent a message through their website that I wanted some information on the Outback. Sandy was the person who replied and within 30 min. She suggested we come in and take one for a drive. Not only was I impressed with the vehicle, the entire purchase experience dealing with Sandy was outstanding. Sandy's knowledge and confidence in the vehicle was a big part of why we chose Subaru. We asked a lot of questions which Sandy answered until we we completely satisfied. I own seven vehicles and the last thing I want when I go through the purchasing process is feeling pressured into buying. I discussed with Sandy the other vehicles we were testing. Sandy not once said anything negative about the other vehicles, she simply responded with more reasons why Subaru owners love their Subaru. Great sales person, great vehicle, great experience, we will be back. More

This is the second new car I have purchased at this dealership. In both cases I found the salesperson to be friendly & helpful. Specific to this visit, I found Michael Gately to respect the parameter dealership. In both cases I found the salesperson to be friendly & helpful. Specific to this visit, I found Michael Gately to respect the parameters I laid out for purchasing a new vehicle and very willing to help me stay within my budget. He was very personable and anything but your stereotypical car salesman. I would highly recommend Michael and this dealership to anyone looking for a new vehicle. More