Gerald Subaru of Naperville

It was a pleasure to work with Michael Gately when buying our new car. He acted like he was someone who really cares about his customers, not your typical pushy salesman. He was extremely helpful in answerin our new car. He acted like he was someone who really cares about his customers, not your typical pushy salesman. He was extremely helpful in answering all of our questions and provided a decent price. The only complaint we could really give (which actually isn't his fault at all) was the wait. We know it is a process to buy a car, but on a slow day like it was... we expected it to move a little bit quicker. Other than that we are very happy with our purchase. We will be recommending you to others. Thank you Michael! More

We had a very pleasant and great experience over all at this dealership thru the help and assistance of sales consultant Brian Westhoff. He did a very good job in finding the car we want and processing the this dealership thru the help and assistance of sales consultant Brian Westhoff. He did a very good job in finding the car we want and processing the lease loan for us. I will definitely return to this dealership in the near future to buy or lease my next car if I find it in this dealership. I will also recommend this dealership as well as Brian to all my friends and relative. Brian is really a nice Sales consultant for not being rude, and not being a hassler in dealing the whole negotiation process. This is the least stressful experience I had with a dealer for the last 12 years of buying a car. The whole buying experience is almost perfect . I even got a plus in the lease car we drove home, because they granted the alloy wheels we wanted in the car. Great Job. More

Had a great experience working with Glenn. He is a very hard worker who did his best to keep the payments in my budget. Thanks for all of your help and I will definitely tell my friends about my experienc hard worker who did his best to keep the payments in my budget. Thanks for all of your help and I will definitely tell my friends about my experience. More

Mind-numbingly good service. The friendliness and fairness may make you question your very existence. At the very least, besides a new car, at a great price you will walk away with a new a perspectiv fairness may make you question your very existence. At the very least, besides a new car, at a great price you will walk away with a new a perspective on what a good salesperson is. More

My name is Maggie Shontz and Glenn worked with my parents, Bill & Meg Beile. He was patient, understanding of their personal and financial needs. Highly recommend Glenn. I certainly will buy a Subaru parents, Bill & Meg Beile. He was patient, understanding of their personal and financial needs. Highly recommend Glenn. I certainly will buy a Subaru from him when we're in the market! Thank you!! More

I recently bought a new Subaru Outback from Glen Miller, the internet sales guy at Gerald Subaru / Kia. He was great to work with: Responded quickly, worked with me to find the right vehicle (looked at Ki the internet sales guy at Gerald Subaru / Kia. He was great to work with: Responded quickly, worked with me to find the right vehicle (looked at Kia and Subaru), priced directly, etc. I like handling as much of the transaction online and over email so that time at the dealership is efficient and Glen was very supportive of this and offered a good price too. More

It was a positive experience. I didn't really know what kind of car I wanted in the beginning but Santiago was very friendly, knowledgeable, and really helped me find the perfect car for me. It was very li kind of car I wanted in the beginning but Santiago was very friendly, knowledgeable, and really helped me find the perfect car for me. It was very lightly used and pretty reasonably priced. Dean was also a pleasure to do business with on the financing. I'm very happy with my purchase! More

I just traveled 120 miles and 2.5 hrs away to successfully purchase a new 2013 Subaru WRX STi, after I was unable to buy from Gearld Subaru. My Gearld salesman (Mason Lies) was extremely friendly successfully purchase a new 2013 Subaru WRX STi, after I was unable to buy from Gearld Subaru. My Gearld salesman (Mason Lies) was extremely friendly, knowledgable, and helpful through the process of Q&A, test drive, discussion of available options, and pricing. However, upon returning to sign the papers, he met with his Sales Mgr and then presented me with a price which was more than $4000 (~10%) over the previously represented price. Eventually the Sales Mgr emerged to belligerantly berate me that I couldn't expect to get this limited-availability car for any less. As I moved to leave, he asked me to stay, then returned with a price "only" ~$3500 over what I had originally been told to expect. I left and found that 5 minutes later the General Sales Mgr had sent me an e-mail asking me to call and resolve the issue with him personally. I called his office two times with no reply. He eventually called me back days later, after I had already purchased the car from the dealer 120 miles away. He insisted that I could never get this car for less than thousands over MSRP, and gave a series of ridiculously lame excuses to explain why I had initially been told I'd get a price under MSRP only to have the thousands higher price presented at the last minute as I was ready to sign the papers. (I actually got the car at Sommer's Subaru in Mequon, WI - just North of Milwaukee - at a price hundreds below MSRP and thousands below the price Gerald tried to berate me into taking as a last minute bait-and-switch. Dealing with Sommer's was a perfect buying experience, 180 degrees from the maddening, frustrating, disrespectful, and unprofessional experience with Gerald.) I might have chalked-up my bad experience with Gerald to an unfortunate anomaly, or believed the excuses presented by the Sales Mgr and Gen'l Sales Mgr, except that I had had an identical experience with that same dealership 10 years earlier when I tried (and failed) to buy a new 2002 WRX from them. It is important that I share that 10-yr old experiecne with you as well. At that time I again had multiple visits, test drives, discussed options and all-in pricing. And again, when I arrived to sign the papers, I was presented with a price ~$2000 (~10%) over the previously stated price. Again I was told I could never find that rare car for any less. The very next day, I went to a dealer 1 hour away (in Schaumburg, IL) and purchased the exact same car at a price that was below Gerald's originally offered price and more than $2500 below the price they were insisting on with their last minute bait-and-switch. When I drove the new car from Schaumburg back to Gerald and showed the Gerald salesman (now retired) the price, he took me aside, quietly and sincerely apologized to me for the way they had treated me, and stated unequivocally that "unfortunately, this is the way our management wants us to treat the customers." I also had a different, but equally unsatisfying experience with Gerald Nissan in Naperville, resulting in my going to Bill Kay Nissan in Downers Grove to purchase a new 2009 Nissan GT-R. I urge car buyers to avoid any Gerald auto dealerships, but most especially to avoid dealing with Gerald Subaru/Kia. More

Michael was a great help to me sonce I've started looking for a car, I couldn't ask for anything more out of a sales man. if I could rate him beyond perfect, I would. I'm loving my new car, it's a dream come for a car, I couldn't ask for anything more out of a sales man. if I could rate him beyond perfect, I would. I'm loving my new car, it's a dream come true. he made my experience as a first time car buyer a beyond amazing experience, I'll be sure to buy my next car from him. More