Gerald Subaru of Naperville

Quicker than expected We currently own a 2004 Honda Pilot and we were looking for a newer used once. Had been checking through dealerships online and was recommended to ch We currently own a 2004 Honda Pilot and we were looking for a newer used once. Had been checking through dealerships online and was recommended to check at Gerald's by a friend. We went in to see the 2 models they had in stock. Christina was very helpful, test drove both models. We really liked the Touring model but was going to think on it overnight. Ended up back in the showroom talking price, totally no pressure and ended up taking the vehicle that night instead. As far as paper processing in a dealership (we know that can drag on) it was a seamless, quicker process than what i have previously experienced and this was with my 3 1/2 year old along. Granted was not a lot of people there that night, (go car shopping on a Tuesday, super fast) but was plenty of staff to accommodate. Thank you to the Christina, Dan & Mike for the excellent service! I would definitely recommend Gerald Subaru to my family & friends! More

Awesome customer service! Christina was very helpful and accommodating! Igor was also very helpful in finance! I will definitely recommended Gerald Subaru of Naperville to frie Christina was very helpful and accommodating! Igor was also very helpful in finance! I will definitely recommended Gerald Subaru of Naperville to friends and family!!! More

Ask for Leo, you won't be disappointed! Leo is a great sales representative. He knows when to push the sale and he also knows when to back off. I never at anytime felt pressured into making Leo is a great sales representative. He knows when to push the sale and he also knows when to back off. I never at anytime felt pressured into making a purchase. He is a genuine guy. He sat with me and went over my concerns. He never got frustrated with me or pushed me into making a decision. I am also impressed with his knowledge of each and every model. You get the sense right away that he loves cars and is excited about the Subaru line up. This is the fourth car I have bought from him.... He makes buying a car a truly enjoyable experience. More

Positive car buying experience Mr Gerald, I want to take 5 minutes to compliment you on your sales members at your Subaru dealership Igor Pogranichni.On 16 Jun we purchased a pre ow Mr Gerald, I want to take 5 minutes to compliment you on your sales members at your Subaru dealership Igor Pogranichni.On 16 Jun we purchased a pre owned 13 Impreza. Was our 1st Subaru.on 14th we came in just to see what you guys had. No one bothered us, We asked Igor . He let us take it out & he explained everything about the car to us, was very knowledgable.We told him that my wife saw a 12 at Schaumburg Subaru. He said he'd like us to do business with him. I liked the 12 because it had a lot of features, & we would let him know either way by Monday.well Monday came & we needed a car . We went to Schaumburg 1st. Big mistake. I met the salesman WH helped my wife Rob G. Very sleazy in my opinion, he was complaining about his back the whole time, he should've stayed home, anyway when we started talking numbers, he got kind of belligerent.,well they tacked on fees for this & that.2500 more than car was priced. At his desk he was popping his gum & tapping his heels on the floor.when we came back with our offer they wouldn't take it, well we left.glad we did. We went to Gerald & saw Igor . We were in & out of there in2 1/2 hrs.he worked with us . Very relaxing didn't have to look over your shoulder.at Igors desk he has a pink sign that reads"No Negativity Here".sign was right, he treated us very well & professional, with class. We had to have some touch up work done by wheel well. We were given a loaner & body shop did a great job.Mr Gerald or whoever pls acknowledge & recognize Igor for being a fantastic sales associate , we hope and are sure we will do & refer business to you guys . Thank You for making our Subaru purchase enjoyable........Bob &Joyce Petersen& Family More

First time purchase of a Subaru -- very pleasant New car fever hit months before I was actually ready to purchase a new SUV or car. There were key features that I knew I wanted in a car, such as AWD New car fever hit months before I was actually ready to purchase a new SUV or car. There were key features that I knew I wanted in a car, such as AWD if I didn't get another SUV. After doing my research and reading online reviews, etc, I was ready to go out and test drive a few cars -- and Subaru being one of them. Mark Hoen greeted us on the lot and, even though it took me 3 trips to make up my mind, worked diligently in selling me the right car for my needs. I'll admit I wasn't an easy customer but their team was great and made me feel very relaxed and confident in my purchase. Chris, the sales manager, gave me a super deal for my purchase, as well as my trade-in. I love my Subaru Legacy 2.5i Limited. It took a little getting used to stepping down to a 4 cylinder but the pep and acceleration is amazing. I will definitely consider doing repeat business with Mark & Chris at Gerald Subaru in Naperville. More

I highly recommend Gerald Subaru Kia of Naperville. This dealership was friendly, had excellent customer service and no nonsense selling. The whole crew was awesome. John Smith (Sales Consultant) was This dealership was friendly, had excellent customer service and no nonsense selling. The whole crew was awesome. John Smith (Sales Consultant) was super courteous and went above and beyond with helping me purchase my first Subaru. This is the best car buying experience I've ever had. Thank you Gerald Subaru team!! More

I worked with John Smith on the purchase of a 2014 Subaru Forester at the Naperville location (sorry I bought your car, John) =). It was a really great experience. He did an excellent job, as busy as he was Forester at the Naperville location (sorry I bought your car, John) =). It was a really great experience. He did an excellent job, as busy as he was that day, to make sure if I needed anything, or had questions, that he was there. I received a follow up call two days later to make sure if everything was okay, too. I truly appreciate that kind of service after the sale. The weekend after the purchase it snowed. Here it is March. Meteorological spring is here, yet we are getting a few more inches of snow and it could not have come at a better time. I have heard stories of the legendary Subaru performance in inclement conditions. I was shocked. I could not believe the amount of traction this car gets in the snow. Its like a cheetah in snow. Truly amazing. I know I probably will be a Subaru junkie for life. I am greatly appreciative to John, JZ, and Dean for all the help with this purchase. They worked hard to get me the deal I wanted. They pointed out the car's features, help set up the phone, and presets on the radio. Dean was good to give me a deal on the extended warranty and maintenance plans, too. That goes a long way. My wife tells me since we been together that I have gone through more cars than anyone she has ever seen and I can honestly say that won't be happening anymore, but when I buy my next car it will be a Subaru. More

This dealership is awesome! Went in to buy a new 2014 BRZ Limited and worked with Joe Haga. Great sales associate! Straight forward and worked to get me a good deal. The dealership seems to have the customer Limited and worked with Joe Haga. Great sales associate! Straight forward and worked to get me a good deal. The dealership seems to have the customer's best interests in mind. The time it took from walking in the dealership to leaving in my new car was less than 2-1/2 hours. I called XM radio to cancel my service plan today (about 5 days after trading in a vehicle) and they informed me that the dealership had already cancelled it 2 days ago! That's really going above and beyond my expectations. I highly recommend this dealership and if you have a chance, ask for Joe. More

My husband and I needed to replace our wrecked Nissan. We considered a new Kia, but it was out of our price range. Brandon took us on a test drive in a pre-owned Kia, which was very clean and nice but di We considered a new Kia, but it was out of our price range. Brandon took us on a test drive in a pre-owned Kia, which was very clean and nice but didn't suit our needs. Then he said he had recently taken a Honda Civic in trade. It was the low mileage we needed, it was clean and fixed up, and it was the perfect car at almost exactly the price we wanted to pay. Brandon took his time with us. We never felt rushed. He was friendly and helpful. I'm a xxxx of a negotiator but he didn't break down under pressure :-) He answered all of our questions and when he didn't know the answer he found it out. I would recommend the dealership to a friend looking for a new or used car, and would send them to Brandon. More