Gerald Subaru of Naperville

Positive car buying experience Mr Gerald, I want to take 5 minutes to compliment you on your sales members at your Subaru dealership Igor Pogranichni.On 16 Jun we purchased a pre ow Mr Gerald, I want to take 5 minutes to compliment you on your sales members at your Subaru dealership Igor Pogranichni.On 16 Jun we purchased a pre owned 13 Impreza. Was our 1st Subaru.on 14th we came in just to see what you guys had. No one bothered us, We asked Igor . He let us take it out & he explained everything about the car to us, was very knowledgable.We told him that my wife saw a 12 at Schaumburg Subaru. He said he'd like us to do business with him. I liked the 12 because it had a lot of features, & we would let him know either way by Monday.well Monday came & we needed a car . We went to Schaumburg 1st. Big mistake. I met the salesman WH helped my wife Rob G. Very sleazy in my opinion, he was complaining about his back the whole time, he should've stayed home, anyway when we started talking numbers, he got kind of belligerent.,well they tacked on fees for this & that.2500 more than car was priced. At his desk he was popping his gum & tapping his heels on the floor.when we came back with our offer they wouldn't take it, well we left.glad we did. We went to Gerald & saw Igor . We were in & out of there in2 1/2 hrs.he worked with us . Very relaxing didn't have to look over your shoulder.at Igors desk he has a pink sign that reads"No Negativity Here".sign was right, he treated us very well & professional, with class. We had to have some touch up work done by wheel well. We were given a loaner & body shop did a great job.Mr Gerald or whoever pls acknowledge & recognize Igor for being a fantastic sales associate , we hope and are sure we will do & refer business to you guys . Thank You for making our Subaru purchase enjoyable........Bob &Joyce Petersen& Family More

First time purchase of a Subaru -- very pleasant New car fever hit months before I was actually ready to purchase a new SUV or car. There were key features that I knew I wanted in a car, such as AWD New car fever hit months before I was actually ready to purchase a new SUV or car. There were key features that I knew I wanted in a car, such as AWD if I didn't get another SUV. After doing my research and reading online reviews, etc, I was ready to go out and test drive a few cars -- and Subaru being one of them. Mark Hoen greeted us on the lot and, even though it took me 3 trips to make up my mind, worked diligently in selling me the right car for my needs. I'll admit I wasn't an easy customer but their team was great and made me feel very relaxed and confident in my purchase. Chris, the sales manager, gave me a super deal for my purchase, as well as my trade-in. I love my Subaru Legacy 2.5i Limited. It took a little getting used to stepping down to a 4 cylinder but the pep and acceleration is amazing. I will definitely consider doing repeat business with Mark & Chris at Gerald Subaru in Naperville. More

I highly recommend Gerald Subaru Kia of Naperville. This dealership was friendly, had excellent customer service and no nonsense selling. The whole crew was awesome. John Smith (Sales Consultant) was This dealership was friendly, had excellent customer service and no nonsense selling. The whole crew was awesome. John Smith (Sales Consultant) was super courteous and went above and beyond with helping me purchase my first Subaru. This is the best car buying experience I've ever had. Thank you Gerald Subaru team!! More

I worked with John Smith on the purchase of a 2014 Subaru Forester at the Naperville location (sorry I bought your car, John) =). It was a really great experience. He did an excellent job, as busy as he was Forester at the Naperville location (sorry I bought your car, John) =). It was a really great experience. He did an excellent job, as busy as he was that day, to make sure if I needed anything, or had questions, that he was there. I received a follow up call two days later to make sure if everything was okay, too. I truly appreciate that kind of service after the sale. The weekend after the purchase it snowed. Here it is March. Meteorological spring is here, yet we are getting a few more inches of snow and it could not have come at a better time. I have heard stories of the legendary Subaru performance in inclement conditions. I was shocked. I could not believe the amount of traction this car gets in the snow. Its like a cheetah in snow. Truly amazing. I know I probably will be a Subaru junkie for life. I am greatly appreciative to John, JZ, and Dean for all the help with this purchase. They worked hard to get me the deal I wanted. They pointed out the car's features, help set up the phone, and presets on the radio. Dean was good to give me a deal on the extended warranty and maintenance plans, too. That goes a long way. My wife tells me since we been together that I have gone through more cars than anyone she has ever seen and I can honestly say that won't be happening anymore, but when I buy my next car it will be a Subaru. More

This dealership is awesome! Went in to buy a new 2014 BRZ Limited and worked with Joe Haga. Great sales associate! Straight forward and worked to get me a good deal. The dealership seems to have the customer Limited and worked with Joe Haga. Great sales associate! Straight forward and worked to get me a good deal. The dealership seems to have the customer's best interests in mind. The time it took from walking in the dealership to leaving in my new car was less than 2-1/2 hours. I called XM radio to cancel my service plan today (about 5 days after trading in a vehicle) and they informed me that the dealership had already cancelled it 2 days ago! That's really going above and beyond my expectations. I highly recommend this dealership and if you have a chance, ask for Joe. More

My husband and I needed to replace our wrecked Nissan. We considered a new Kia, but it was out of our price range. Brandon took us on a test drive in a pre-owned Kia, which was very clean and nice but di We considered a new Kia, but it was out of our price range. Brandon took us on a test drive in a pre-owned Kia, which was very clean and nice but didn't suit our needs. Then he said he had recently taken a Honda Civic in trade. It was the low mileage we needed, it was clean and fixed up, and it was the perfect car at almost exactly the price we wanted to pay. Brandon took his time with us. We never felt rushed. He was friendly and helpful. I'm a xxxx of a negotiator but he didn't break down under pressure :-) He answered all of our questions and when he didn't know the answer he found it out. I would recommend the dealership to a friend looking for a new or used car, and would send them to Brandon. More

I enjoyed buying my new Forester. Glen listened to what I wanted and the team made it happen. Fair pricing, great service. I'm taking advantage of great maintenance package and look forward to excellent serv wanted and the team made it happen. Fair pricing, great service. I'm taking advantage of great maintenance package and look forward to excellent service. Highly recommend! More

My wife and I had gone to many dealerships, and Gerald was hands down the best in terms of price, friendliness and professionalism. When we knew we were going to purchase a Subaru Forester, we gathered was hands down the best in terms of price, friendliness and professionalism. When we knew we were going to purchase a Subaru Forester, we gathered a bunch of quotes from many dealerships, and compared them to the research we had done on truecar.com. Since we had done our research and shopped around, we knew that the price offered by Gerald destroyed the competition. The price was so low, that we didn't even need to haggle (this of course we knew because of our truecar.com research). You also get a great warranty included at no extra cost. We worked with Carlos Mendoza through the whole process. He was friendly, professional and prompt with communication. I highly recommend that you get your internet quote through him and work with him through the process. We will defintiely be in touch with Carlos at Gerald for purchases in the future. More

From the moment I called to inquire about a used vehicle I saw listed online, Brandon made himself available to help me in this process. He came on his day off to the dealership to show me the subaru I was I saw listed online, Brandon made himself available to help me in this process. He came on his day off to the dealership to show me the subaru I was interested in, and his friendly, open manner put me at ease. I had done my homework before coming to see the vehicle, so I knew many of the ins and outs of the car, but Brandon had even more information specific to the model I was looking at to supplement. I never felt pressured, but we did negotiate for some time before we were able to find a price that could work with my budget (the only stressful part of the process). Again, very friendly and polite! Finally, the last piece that made my experience great overall was how I was treated the following day when I heard a strange noise coming from my newly purchased car (a new used car owners worst nightmare!). Brandon assured me he would take care of me, and he did! He put me directly in touch with a mechanic so that we could listen to the sound together and make sure we were on the same page. It ended up being a simple fix (rusted brake shoe), but they handled it immediately and prepared me for next steps should it occur again down the line. I drove away within an hour happy as a calm :) More