Gerald Subaru of Naperville
Naperville, IL
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3,066 Reviews of Gerald Subaru of Naperville
Jason has the patience of a Saint. My husband and I went to the Subaru dealership about 5 times to ask off-the-wall questions and measure every inch of the Outback to make sure everythi My husband and I went to the Subaru dealership about 5 times to ask off-the-wall questions and measure every inch of the Outback to make sure everything from our dog cage to our 3 kayaks would fit. We even told him that we would not be buying for another month and wanted to check out other vehicles. No problem with Jason. The Mitsubishi salesman actually told me, "Not knowing what you want wastes my time and yours" when I told him I was narrowing down my list of possible cars. Who knows what they want until they test drive a few cars? So when it came time to actually buy, we took into account the service we received at the dealerships, along with price and gas mileage and we felt that the Outback (and Jason) couldn't be beat. More
Saturday in subaru! I bought my 2015 subaru on Saturday and I felt like is was at home. The sales man Leo was really nice. Thanks for everything! I bought my 2015 subaru on Saturday and I felt like is was at home. The sales man Leo was really nice. Thanks for everything! More
First Subaru I bought by first Subaru a week ago for Gerald Subaru of Naperville. I had one of the best, no hassle salesman, Jason. He was great and took his tim I bought by first Subaru a week ago for Gerald Subaru of Naperville. I had one of the best, no hassle salesman, Jason. He was great and took his time with me and helped me feel like I was making the right choice. Would recommend him to anyone in the market looking for a car. Got a great car and great service! More
new wrx I bought a new wrx from Leo Lopez. He was very laid back and I enjoyed his mellow demeanor. I appreciated his friendly service and work on lowering I bought a new wrx from Leo Lopez. He was very laid back and I enjoyed his mellow demeanor. I appreciated his friendly service and work on lowering the price. It was a pleasure working with him and I am very happy with my new wrx! More
Tina is Amazing Tina was a pleasure to work with. She was very knowledgable and thorough with her demonstration of the vehicle. I felt comfortable discussing price an Tina was a pleasure to work with. She was very knowledgable and thorough with her demonstration of the vehicle. I felt comfortable discussing price and options with her. It's refreshing to speak to a professional sales person who happens to be a female. I would definitely recommend Gerald Subaru and Tina,she made my car shopping experience pleasant. More
Tina is Awesome Working with Christina was a pleasure she is very helpful and professional and thoroughly explained the vehicle to me. I would recommend Tina and Gera Working with Christina was a pleasure she is very helpful and professional and thoroughly explained the vehicle to me. I would recommend Tina and Gerald Subaru to all my friends and family who are in the market for a vehicle. More
Quicker than expected We currently own a 2004 Honda Pilot and we were looking for a newer used once. Had been checking through dealerships online and was recommended to ch We currently own a 2004 Honda Pilot and we were looking for a newer used once. Had been checking through dealerships online and was recommended to check at Gerald's by a friend. We went in to see the 2 models they had in stock. Christina was very helpful, test drove both models. We really liked the Touring model but was going to think on it overnight. Ended up back in the showroom talking price, totally no pressure and ended up taking the vehicle that night instead. As far as paper processing in a dealership (we know that can drag on) it was a seamless, quicker process than what i have previously experienced and this was with my 3 1/2 year old along. Granted was not a lot of people there that night, (go car shopping on a Tuesday, super fast) but was plenty of staff to accommodate. Thank you to the Christina, Dan & Mike for the excellent service! I would definitely recommend Gerald Subaru to my family & friends! More
Awesome customer service! Christina was very helpful and accommodating! Igor was also very helpful in finance! I will definitely recommended Gerald Subaru of Naperville to frie Christina was very helpful and accommodating! Igor was also very helpful in finance! I will definitely recommended Gerald Subaru of Naperville to friends and family!!! More
Ask for Leo, you won't be disappointed! Leo is a great sales representative. He knows when to push the sale and he also knows when to back off. I never at anytime felt pressured into making Leo is a great sales representative. He knows when to push the sale and he also knows when to back off. I never at anytime felt pressured into making a purchase. He is a genuine guy. He sat with me and went over my concerns. He never got frustrated with me or pushed me into making a decision. I am also impressed with his knowledge of each and every model. You get the sense right away that he loves cars and is excited about the Subaru line up. This is the fourth car I have bought from him.... He makes buying a car a truly enjoyable experience. More
no body cares We went in for a Subaru forester, there is no customer service what so ever, you just go, sit, someone attends you, just answers all your generic ques We went in for a Subaru forester, there is no customer service what so ever, you just go, sit, someone attends you, just answers all your generic questions but THEY DO NOT REALLY CARE ABOUT CUSTOMER SERVICE. normally at any dealers, they help you in making your decision, filling credit application and make sure that they sell the car. But here, they just do not care. You have an average credit, that's it there is no car for you. They do not believe in giving ideas to the customer to make sure that they make the sale today. Anyways after so many banks apparently declining us, they asked us to wait for one more application to be approved. I had many people in my family who had excellent credit and residential history, but they did not recommend any alternative. We did not want to wait any longer because if this is the case. We are going to go for any other Subaru dealer or a Ford escape where my previous car purchase experience says they just make sure everything is taken care of. More