Gerald Subaru of Naperville

Purchase Used Forester Pretty much a positive experience, although visiting any car dealer is painful. I saw on the web this Forester and decided to check it out. I was gr Pretty much a positive experience, although visiting any car dealer is painful. I saw on the web this Forester and decided to check it out. I was greeted promptly by salesman Eric who quickly took a copy of my DL, found the keys and off we went within 15-20 minutes. We came back and I decided to purchase. Eric took whatever paperwork he needed from me and went back and forth to the sales manager. This was time consuming and I made sure Eric knew I wanted in and out ASAP. OK, this was the painful part on the first day. There was no haggling on the price, although the trade-in they quoted was less than I expected. I spent about 1.5 hours this day. I said I'd come back in a couple days, but they tried to get me to buy at that moment. That was the only pressure that day. I came back after the weekend and Eric was already there - said he came in early to get the paperwork up to speed. Then off to the finance guy. This was painful. Sign this, sign that, why won't you buy an extended warranty - it's such a good deal. The finance charge initially was 4.99%, but after the guy called the bank, and sold me a basic warranty at 1/2 cost, the finance rate went to 2.39%. Hmmm. Anyway this day I was at the dealer for 1.5 hours, too. Too long if you ask me. Gerald dealership gives you an exclusive lifetime powertrain warranty. That's nice. Overall, you got to watch out for yourself at all these places, but this was pretty straightforward. More

Fiendly and helpful Nick was frienly and helpfu and has gone out of his way to do so. He had more knowlege about the Forester than sales people of comparable models/bran Nick was frienly and helpfu and has gone out of his way to do so. He had more knowlege about the Forester than sales people of comparable models/brands. More

Easy, painless and straight forward This is the best car buying experience I have had. John Rose in Sales is friendly, trusting, professional, and committed to helping the customer. He This is the best car buying experience I have had. John Rose in Sales is friendly, trusting, professional, and committed to helping the customer. He made trading in my used vehicle a painless experience. Anthony helped in Finance and is honest, straightforward, patient, and professional. Never thought dealing with a car dealership could be frustration free. More

First Car Purchase Made a Breeze My family has been past customers from here in the past but now it was my turn to buy my first new car. I came in unsure of what I wanted, just that My family has been past customers from here in the past but now it was my turn to buy my first new car. I came in unsure of what I wanted, just that it had to be a Subaru. My dream car was always the WRX STI but I didn't think it was feasible vehicle to purchase. With the help of the salesman who assisted us, Nick, we were able to work out a great deal on it that worked right for me and all the sudden the dream wasn't a dream anymore. I'm so glad I didn't settle for anything else. I've driven this car for over a week now and couldn't be happier with my purchase or the help I received from Gerald's. More

Past customer and almost a present one I had bought a Forester about a year ago and it was a pleasure to deal with them. Accepted my "true Car" quote without games being played or any press I had bought a Forester about a year ago and it was a pleasure to deal with them. Accepted my "true Car" quote without games being played or any pressure whatsoever to purchase the myriad of options I didn't want or need. The most pleasurable car buying experience of my 70 yr life. So it was a no brainer to seek them out again when I thought I would be in the market for a new one but personal circumstances changed as did our purchasing plans but they will definitely be in the top of the list of dealerships in the future. More

Awesome Everybody was accommodating especially Eric zetterlof who made a superb service as Subaru's sales consultant. A ten star if I could rate it that way. Everybody was accommodating especially Eric zetterlof who made a superb service as Subaru's sales consultant. A ten star if I could rate it that way. More

Love Subaru Love my new legacy and John was very patient while my three kids were terrorizing the place. Everybody was friendly. I love that every car has all wh Love my new legacy and John was very patient while my three kids were terrorizing the place. Everybody was friendly. I love that every car has all wheel drive which has helped a lot living with Chicago weather. More

Great Deal My husband and I received a great deal on our new Subaru Impreza Sport Limited. Mr. Cuddihee worked very hard to get us the exact model we wanted at a My husband and I received a great deal on our new Subaru Impreza Sport Limited. Mr. Cuddihee worked very hard to get us the exact model we wanted at an affordable price. More

Great experience This was a great experience, I was dealing Cristian and he was nothing but helpful and knowledgeable! I would recommend him to anyone. If you stop by This was a great experience, I was dealing Cristian and he was nothing but helpful and knowledgeable! I would recommend him to anyone. If you stop by this dealership, go right to Cristian he will get you the best deal! More

Great Customer Service Recently I visited Gerald Subaru of Naperville because I was interested in learning more and test driving the Subaru Crosstrek. Upon walking on to th Recently I visited Gerald Subaru of Naperville because I was interested in learning more and test driving the Subaru Crosstrek. Upon walking on to the lot, salesman John Pryor greeted my dad and I and was instantly ready to help us. He took the time to answer our questions and didn't make us feel rushed. I asked my dad to join me that day because he has bought several cars over the years. When my dad said that John was one of the top salesmen that he has encountered, that is a big compliment. John wanted to make sure we had a positive experience and that showed in all of his actions. Overall, the experience was top notch at Gerald. From beginning to end, we were happy with the service. To top it all off, I am driving a fantastic new car! More