Gerald Subaru of Naperville
Naperville, IL
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3,066 Reviews of Gerald Subaru of Naperville
First Car Purchase Made a Breeze My family has been past customers from here in the past but now it was my turn to buy my first new car. I came in unsure of what I wanted, just that My family has been past customers from here in the past but now it was my turn to buy my first new car. I came in unsure of what I wanted, just that it had to be a Subaru. My dream car was always the WRX STI but I didn't think it was feasible vehicle to purchase. With the help of the salesman who assisted us, Nick, we were able to work out a great deal on it that worked right for me and all the sudden the dream wasn't a dream anymore. I'm so glad I didn't settle for anything else. I've driven this car for over a week now and couldn't be happier with my purchase or the help I received from Gerald's. More
Past customer and almost a present one I had bought a Forester about a year ago and it was a pleasure to deal with them. Accepted my "true Car" quote without games being played or any press I had bought a Forester about a year ago and it was a pleasure to deal with them. Accepted my "true Car" quote without games being played or any pressure whatsoever to purchase the myriad of options I didn't want or need. The most pleasurable car buying experience of my 70 yr life. So it was a no brainer to seek them out again when I thought I would be in the market for a new one but personal circumstances changed as did our purchasing plans but they will definitely be in the top of the list of dealerships in the future. More
Awesome Everybody was accommodating especially Eric zetterlof who made a superb service as Subaru's sales consultant. A ten star if I could rate it that way. Everybody was accommodating especially Eric zetterlof who made a superb service as Subaru's sales consultant. A ten star if I could rate it that way. More
Love Subaru Love my new legacy and John was very patient while my three kids were terrorizing the place. Everybody was friendly. I love that every car has all wh Love my new legacy and John was very patient while my three kids were terrorizing the place. Everybody was friendly. I love that every car has all wheel drive which has helped a lot living with Chicago weather. More
Great Deal My husband and I received a great deal on our new Subaru Impreza Sport Limited. Mr. Cuddihee worked very hard to get us the exact model we wanted at a My husband and I received a great deal on our new Subaru Impreza Sport Limited. Mr. Cuddihee worked very hard to get us the exact model we wanted at an affordable price. More
Great experience This was a great experience, I was dealing Cristian and he was nothing but helpful and knowledgeable! I would recommend him to anyone. If you stop by This was a great experience, I was dealing Cristian and he was nothing but helpful and knowledgeable! I would recommend him to anyone. If you stop by this dealership, go right to Cristian he will get you the best deal! More
Great Customer Service Recently I visited Gerald Subaru of Naperville because I was interested in learning more and test driving the Subaru Crosstrek. Upon walking on to th Recently I visited Gerald Subaru of Naperville because I was interested in learning more and test driving the Subaru Crosstrek. Upon walking on to the lot, salesman John Pryor greeted my dad and I and was instantly ready to help us. He took the time to answer our questions and didn't make us feel rushed. I asked my dad to join me that day because he has bought several cars over the years. When my dad said that John was one of the top salesmen that he has encountered, that is a big compliment. John wanted to make sure we had a positive experience and that showed in all of his actions. Overall, the experience was top notch at Gerald. From beginning to end, we were happy with the service. To top it all off, I am driving a fantastic new car! More
Extremely Poor communication Though this review is a little delayed, I had been in the market for a new vehicle in early 2015 cross shopping the 2015 subaru WRX, VW golf GTI and f Though this review is a little delayed, I had been in the market for a new vehicle in early 2015 cross shopping the 2015 subaru WRX, VW golf GTI and focus ST. I had been in communication with the "internet sales manager" multiple times and had been informed as the wax was so new they did not have any and he would contact me when one became available. Upon inquiring a few weeks later I was informed that they had a new wrx with the cvt transmission available to take look at, thus we made an appointment to see it. I had confirmed again the morning 2 hrs before our appointment that the car was available. When myself and a close friend arrived at the dealership, the "internet sales manager was unable to speak with us" and the other salesman helping us said that the car had been sold and they did not have any other wrx to see. I do understand that conditions change, but it truly felt that these guys were thinking that they were selling a bentley rather than a 30,000 car. Unfortunately after that episode I took my business to vw and bought a GTI and my friend took his business to Audi and bought an s3. I truly wish gerald subaru had better communication and respect for their customers time. I really like subaru as a brand but my initial experience with them is soured due to this dealer. More
Very pleasant, informative and no pressure! I was an off the street customer researching my car options. I was in a situation where I couldn't purchase right away, but wanted to proceed with my I was an off the street customer researching my car options. I was in a situation where I couldn't purchase right away, but wanted to proceed with my comparative shopping. Eric was genuinely friendly, unassuming and informative. He gave me lots of information for my research, in addition to providing me multiple options to consider. Eric kept my financial constraints in mind and at no time tried to pressure sell me into anything. I ended up finding another car that better suited my needs. However, I still highly recommend doing service with Eric and Gerald Subaru of Naperville. More
Helpful,easy to work with, great salesman I highly recommend, sales person, Eric Zetterlof. He went over and above what was required in helping us buy our Subaru Legacy. He even came to our ho I highly recommend, sales person, Eric Zetterlof. He went over and above what was required in helping us buy our Subaru Legacy. He even came to our home a week after we bought the car to help us figure out some of the technology. We always looked forward to talking with him. We have no complaints about the dealership and will return again when it's time for a new car. Love our new Subaru! More