Gerald Subaru of Naperville

Best car buying experience. We would strongly recommend this dealership and specially Nick. This was our 5th car buying experience and exceeded our expectation. We wanted to driv We would strongly recommend this dealership and specially Nick. This was our 5th car buying experience and exceeded our expectation. We wanted to drive the car when the weather was bad to see the effect of AWD but didn't wanted to leave the comfort of home. Nick was nice to bring the car home. Joe was really helpful in getting the color we wanted. Asim made the finance paperworks go as smooth as possible. Even after we bought the car, Nick followed up on regular basis to make sure the car meets our expectation. If you are planning to buy a Subaru... This is the place to go.... More

Outstanding People! I came into Gerald knowing what vehicle I wanted but was blown away by the outstanding service I recieved. Eric was very friendly and courteous to mys I came into Gerald knowing what vehicle I wanted but was blown away by the outstanding service I recieved. Eric was very friendly and courteous to myself and my girlfriend. He provided us with accurate information, great personal experiences and even offered us something to drink while we waited! Anthony came to thank me for coming in and answered a few questions I had about financing before I put down my deposit to order in my brand new car. When my car came in I promptly received a phone call from Eric and was quite excited. Setting up the finances with Asim was a breeze, he offered all warranties and explained them so I could understand. If there were any problems I would receive a phone call and things were figured out with ease. Overall a great experience from Eric, Anthony and Asim!! More

Good experience buying a new car I went to this dealership because they had the vehicle that I knew I wanted. After test driving the vehicle, it was time to haggle pricing. What the I went to this dealership because they had the vehicle that I knew I wanted. After test driving the vehicle, it was time to haggle pricing. What they wanted to offer me for my trade-in was ridiculously low compared to what it was worth. I had an appraisal from Carmax in hand. They were eventually able to work with me and I can say I am satisfied with the final price. I love my new Outback!!! Thank you, Cristian! More

Exceptional Dealership Gerald Subaru is THE place to buy a new or used Subaru. Nick was incredibly helpful from the first time I came in to view the few Subaru's I had in mi Gerald Subaru is THE place to buy a new or used Subaru. Nick was incredibly helpful from the first time I came in to view the few Subaru's I had in mind, to the day of my purchase. After talking and looking at some different options, he even had a Crosstrek in mind that was perfect. Upon my return visit for a test drive, the Crosstrek I fell in love with was still there and I ended up making a purchase that evening. The fair pricing, features, and packages offered were unbeatable and Tony and Joe, the sales managers, did everything they could to get me the best price for my new Subaru. The lifetime warranty is absolutely unheard of, and I recommend anyone who is thinking of buying a Subaru to go directly to Gerald. They're courtesy, knowledge, and attention to detail gave them the winning edge. I know I will be going back to Gerald when I'm ready for my next Subaru. More

Second subaru Great dealership and service! This is the second time purchasing with Gerald Subaru and I had a good experience both times. Everyone was very helpful. Great dealership and service! This is the second time purchasing with Gerald Subaru and I had a good experience both times. Everyone was very helpful. More

Quick and easy. Very friendly and did not push any thing that we didn't want upon us. Kept in contact through email when I couldn't by phone, made sure what I wanted Very friendly and did not push any thing that we didn't want upon us. Kept in contact through email when I couldn't by phone, made sure what I wanted in the car is correct, and updated us on the after after the order. More

Second Subaru Purchase With Gerald I returned to Gerald Subaru to buy my second Subaru, a 2016 WRX. My previous purchase was a 2014 Legacy for my wife. To show how much I recommend Ge I returned to Gerald Subaru to buy my second Subaru, a 2016 WRX. My previous purchase was a 2014 Legacy for my wife. To show how much I recommend Gerald Subaru, I drive 4.5 hours from central Iowa to do business. Eric worked with me over the span of many months searching/ordering the perfect car for me. He made it his mission to ensure I was satisfied with every step of the process. More

Purchase Used Forester Pretty much a positive experience, although visiting any car dealer is painful. I saw on the web this Forester and decided to check it out. I was gr Pretty much a positive experience, although visiting any car dealer is painful. I saw on the web this Forester and decided to check it out. I was greeted promptly by salesman Eric who quickly took a copy of my DL, found the keys and off we went within 15-20 minutes. We came back and I decided to purchase. Eric took whatever paperwork he needed from me and went back and forth to the sales manager. This was time consuming and I made sure Eric knew I wanted in and out ASAP. OK, this was the painful part on the first day. There was no haggling on the price, although the trade-in they quoted was less than I expected. I spent about 1.5 hours this day. I said I'd come back in a couple days, but they tried to get me to buy at that moment. That was the only pressure that day. I came back after the weekend and Eric was already there - said he came in early to get the paperwork up to speed. Then off to the finance guy. This was painful. Sign this, sign that, why won't you buy an extended warranty - it's such a good deal. The finance charge initially was 4.99%, but after the guy called the bank, and sold me a basic warranty at 1/2 cost, the finance rate went to 2.39%. Hmmm. Anyway this day I was at the dealer for 1.5 hours, too. Too long if you ask me. Gerald dealership gives you an exclusive lifetime powertrain warranty. That's nice. Overall, you got to watch out for yourself at all these places, but this was pretty straightforward. More

Fiendly and helpful Nick was frienly and helpfu and has gone out of his way to do so. He had more knowlege about the Forester than sales people of comparable models/bran Nick was frienly and helpfu and has gone out of his way to do so. He had more knowlege about the Forester than sales people of comparable models/brands. More

Easy, painless and straight forward This is the best car buying experience I have had. John Rose in Sales is friendly, trusting, professional, and committed to helping the customer. He This is the best car buying experience I have had. John Rose in Sales is friendly, trusting, professional, and committed to helping the customer. He made trading in my used vehicle a painless experience. Anthony helped in Finance and is honest, straightforward, patient, and professional. Never thought dealing with a car dealership could be frustration free. More