Gerald Subaru of Naperville

Excellent Experience Purchasing New Car At Gerald Subaru My first visit to the dealership was on a Monday to learn about the various models, features and pricing. Eric met me in the lot with a friendly smi My first visit to the dealership was on a Monday to learn about the various models, features and pricing. Eric met me in the lot with a friendly smile. He reviewed the differences in vehicles, optional protection packages and answered all my questions - knowing that I wasn't buying a vehicle on that visit. My husband I returned on Thursday after we narrowed down our choices to test drive two different models. Eric again answered questions and genuinely made us feel that he wanted to help us select a car perfect for us - not just sell us a car to make a commission. Over the years we've bought many cars from other dealerships in the area. This is the first time I felt like someone really wanted to work with us instead of for themselves. We were able to work a deal that we felt comfortable with - without a lot of unnecessary haggling and time wasting. We then met Tony in the finance office where he handled the business side of things along with the extended warranty. He presented those options (and pricing) to us in a way that we could see value in them instead of scare tactics or high pressure sales. I rarely see this level of service and especially at a car dealership. I'm very impressed with Eric, Tony and all the other staff we encountered during our visit. More

Recommendation We cannot say enough about how great we were treated with all of our ordering , receiving and purchasing our new Forester braise to John Rose and to A We cannot say enough about how great we were treated with all of our ordering , receiving and purchasing our new Forester braise to John Rose and to Asim in finance. We went to the right dealership More

Fantastic experience Walked in the door was helped right away with a friendly smile. Our Sales Consultant was very helpful at finding the vehicle that was just right. Also Walked in the door was helped right away with a friendly smile. Our Sales Consultant was very helpful at finding the vehicle that was just right. Also made sure everything went smoothly and as quickly as possible which was nice since we had three children with us! More

Just purchased a new Subaru! My old Subaru was totaled in a crash a week ago. I am new to the Western suburbs, so was hesitant where to shop, as the new car purchase experience ha My old Subaru was totaled in a crash a week ago. I am new to the Western suburbs, so was hesitant where to shop, as the new car purchase experience has always been frustrating - I hate the negotiation game I've had to play in the past. I've owned Subaru cars for 20 years, and was not planning a purchase under such time pressure. My sales guy Eric Zetterlof was great to work with, not pushy or slimy. He asked lots of questions about what I liked/didn't like and really listened. Eric scrambled to get the car ready, went through all of the technology that is totally new to me, & made me comfortable in my selection. The price negotiations with managers was brief, & I think both sides came away happy. There was no hard sell on warranties, financing, etc, which was welcome. All said, it's still not fun, but the people at Gerald made it better than any other dealer I've worked with. More

A pretty great experience all around After searching on the internet for a few brands that I was interested in, one car that stuck out was a Scion at Gerald Subaru. Abid was very quick to After searching on the internet for a few brands that I was interested in, one car that stuck out was a Scion at Gerald Subaru. Abid was very quick to help me when I walked through the door. He answered all of my questions, and was very patient when I was getting the car inspected by my mechanic (which ended up taking over an hour.) Overall, I am very satisfied with my car, the price I paid for it, and the general service I received from Gerald Subaru. I would recommend this place to anyone. More

Very good experience with Leo at Gerald Subaru As soon as I walked in to the dealership, Leo came to me, greeted me & introduced himself. I told him what I had in mind & what I was looking for. The As soon as I walked in to the dealership, Leo came to me, greeted me & introduced himself. I told him what I had in mind & what I was looking for. There was no untoward sales pitch & he worked with me. He also got back to me right away, when I had to call later for some more information. All in all, a very positive experience & none of the scamming tactics. I was given a fair & good deal & I am one happy customer. More

Polite, professional and straight forward. This was our first Subaru purchase and we went to Gerald Subaru after another dealer let us down in what they had promised. Eric Zetterlof and Ubaldo This was our first Subaru purchase and we went to Gerald Subaru after another dealer let us down in what they had promised. Eric Zetterlof and Ubaldo Rodriquez were super to work with and told us what they could do for us and then did it. We are delighted with our new Forester and would definitely go back again. More

Awesome! Just bought a Crosstrek at Gerald. Nick and Eric made the process quick and easy. No hassles, no pressure, no problems. Kane and Toews have nothing Just bought a Crosstrek at Gerald. Nick and Eric made the process quick and easy. No hassles, no pressure, no problems. Kane and Toews have nothing on these two!! More

professional, fair and friendly I worked with Leo Lopez at Gerald Subaru in Naperville. I began my connection with the dealer on the internet. Once I arrived in person, I was connect I worked with Leo Lopez at Gerald Subaru in Naperville. I began my connection with the dealer on the internet. Once I arrived in person, I was connected with Leo who was friendly, sincere and a pleasure to work with. Leo found the new 2016 Outback I was looking by searching inventories at other Chicago land dealers. The finalization of the transaction was transparent and fair. Leo is a gentleman and very professional. More