Gerald Subaru of Naperville

Sensational Service Subaru I would first like to say I had a wonderful experience purchasing my Subaru yesterday. Your staff is extremely talented. Leo Lopez is amazing . His I would first like to say I had a wonderful experience purchasing my Subaru yesterday. Your staff is extremely talented. Leo Lopez is amazing . His excellent customer service skills won me over. I had two other dealer who had the car in stock wanting to sell me my Crosstrek. I had a deposit on one. And the other was giving me a significant discount. But Leo's personality , knowledge and excellent customer service won my business. It takes time to build a connection with a client, Leo can do this in one phone call. You have the perfect person working for you. My family and I loved that he was bilingual. I know they will be calling on him for our next Subaru purchase. I don't want to forget the rest of your team since they contributed to my experience. K.C from parts was awesome. He helped locate an item I needed and gave me advice , extremely friendly. I will definitely order more items. Tony from finance he was Amazing. He made signing my life away ( joke ) fun. It was pleasure buying my car from Gerald Subaru. More

A Wonderful Friendly Experience Our experience with Gerald Subaru began with a phone call to determine if a pre-owned vehicle that I found on the internet was still available. My ca Our experience with Gerald Subaru began with a phone call to determine if a pre-owned vehicle that I found on the internet was still available. My call was answered by Kelly Thomas. She immediately searched the dealership's inventory and found the vehicle which was located at a lot in North Aurora. I told her that I would like to see the car that afternoon in about one hour. Kelly immediately went to the lot, located the car, and brought it to the Naperville location. My wife and I arrived just as she was parking the car at the Naperville location. She warmly introduced herself and began to displaying the vehicle while answering our frequent questions. She then asked us if we would like to take it for a test drive. We did and loved the car. After our drive we sat down at her desk and she told us about the dealership. She also showed us a price tag that was on the car with a reduced asking price. Our conversation was more like a friendly visit rather then a negotiation session. Kelly was very helpful in providing information about an extended warranty and what our options would be. She then introduced us to Leo Katsnelson. who was able to provide us with pricing information on the extended warranty. Through the whole process we did not feel that we were high pressured to purchase the vehicle. Kelly and Leo put the price and our options on the table and it was up to us to decide. We actually left that day (Saturday) to think about the car and returned after the weekend to purchase the vehicle. We enjoyed working with Kelly, Leo, and Anthony Mazany (who did the final paperwork on the purchase). They are very professional in there approach to their customers. Because of this approach we would return to Gerald and recommend the dealership to our friends who might be interested in purchasing a vehicle. More

Good experience! I worked with Kelly Thomas who was able to make my dream come true..purchasing a STI! Thank you so much for your help, you were very nice and friendly I worked with Kelly Thomas who was able to make my dream come true..purchasing a STI! Thank you so much for your help, you were very nice and friendly. There was no pressuring and felt I was given a fair price. If your looking at this specific dealer to buy a new Subaru, make sure you ask for Kelly! Also worked with Anthony Mazany who was very helpful and friendly! More

professional special thank you to Robert Moran, service advisor, friendly and responsive to needs, he was my first encounter with Gerald Subaru Kelly Thomas special thank you to Robert Moran, service advisor, friendly and responsive to needs, he was my first encounter with Gerald Subaru Kelly Thomas was very helpful and tried to make buying experience as positive as possible Kelly went out of her way to make me as comfortable as she could Asim Aslam was also very professional and made every effort to minimize the stress involved with buying a car More

A satisfied customer! I worked with Dana Armitage in sales, who was a an absolute pleasure! He was professional, detailed and quick. He listened to what I was looking for, I worked with Dana Armitage in sales, who was a an absolute pleasure! He was professional, detailed and quick. He listened to what I was looking for, provided solutions and in the end, I walked away a satisfied customer. My trade in had a lot of negative equity so making a deal that was satisfying to me was a challenge. In order to make the deal work, he enlisted the assistance of Asim Aslam in Finance. It took a little back and forth between the Finance department and the bank, however in the end, the dealership's influence came through and I ended up with a great deal! I've dealt with many dealerships over the years, but this experience was hands down the best. I also noticed how they were dealing with other customers and I was impressed. I recommend Gerald Subaru in Naperville to anyone! More

great experience I purchased a Subaru Legacy in March of 2016 from the Gerald Subaru dealership in Naperville, Illinois. Everyone was gracious, especially John Rose. I purchased a Subaru Legacy in March of 2016 from the Gerald Subaru dealership in Naperville, Illinois. Everyone was gracious, especially John Rose. He listened to my needs, did not apply pressure, and settled on a fair price quickly. My questions were answered with his follow up calls. John is the consummate salesman, and the Naperville dealership is fortunate to have him on their team. I would highly recommend John and your dealership. Kathleen D. More

Excellent Experience Purchasing New Car At Gerald Subaru My first visit to the dealership was on a Monday to learn about the various models, features and pricing. Eric met me in the lot with a friendly smi My first visit to the dealership was on a Monday to learn about the various models, features and pricing. Eric met me in the lot with a friendly smile. He reviewed the differences in vehicles, optional protection packages and answered all my questions - knowing that I wasn't buying a vehicle on that visit. My husband I returned on Thursday after we narrowed down our choices to test drive two different models. Eric again answered questions and genuinely made us feel that he wanted to help us select a car perfect for us - not just sell us a car to make a commission. Over the years we've bought many cars from other dealerships in the area. This is the first time I felt like someone really wanted to work with us instead of for themselves. We were able to work a deal that we felt comfortable with - without a lot of unnecessary haggling and time wasting. We then met Tony in the finance office where he handled the business side of things along with the extended warranty. He presented those options (and pricing) to us in a way that we could see value in them instead of scare tactics or high pressure sales. I rarely see this level of service and especially at a car dealership. I'm very impressed with Eric, Tony and all the other staff we encountered during our visit. More

Recommendation We cannot say enough about how great we were treated with all of our ordering , receiving and purchasing our new Forester braise to John Rose and to A We cannot say enough about how great we were treated with all of our ordering , receiving and purchasing our new Forester braise to John Rose and to Asim in finance. We went to the right dealership More