Gerald Subaru of Naperville
Naperville, IL
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3,066 Reviews of Gerald Subaru of Naperville
Great salesman, great service, great price! Gerald Subaru of Naperville made the entire process of buying our new 2017 Outback painless! In fact, I may go so far as to say it was a pleasant expe Gerald Subaru of Naperville made the entire process of buying our new 2017 Outback painless! In fact, I may go so far as to say it was a pleasant experience and a great learning opportunity for my two children. Our sales rep was Mitch Vella and he went out of his way to help us find the car we wanted and negotiate a price that we were looking for. He met with us the next day to go over all the technology on the car and took us out to demonstrate some of the features. I'd HIGHLY recommend both Mitch and Gerald Subaru of Naperville for your next car purchase! More
Great car buying experience with Kelly We were very pleased with the excellent service provided by Kelly Thomas. Her no pressure approach, product knowledge and interest in working with us We were very pleased with the excellent service provided by Kelly Thomas. Her no pressure approach, product knowledge and interest in working with us were very much appreciated. We were also very pleased with all of the perks provided by the Gerald Subaru dealership including zero percent financing, unlimited warrantee and even free car washes! Thank you Gerald and Kelly. More
Extremely Happy With My Car Buying Experience My family and I chose to go car shopping at this location because we were referred by friends who had purchased a Subaru from Gerald Subaru a few mont My family and I chose to go car shopping at this location because we were referred by friends who had purchased a Subaru from Gerald Subaru a few months ago. When we decided to buy a car we wanted to go to a place that had integrity and good customer service and we were happy to find that to be the case. Our salesperson, Leo Lopez was friendly and authentic, he asked us what we were looking for and was immediately able to narrow down our search to the best options. It was such an easy transaction and with his naturally upbeat personality it made the purchase even more enjoyable. It is without hesitation that I recommend this dealership to anybody who is looking to buy a car. We have had our Subaru Forester for 2 weeks and we love it. Leo called us to follow up to see if we had any questions and to make sure everything was good, which in my opinion was very nice. We opted to get the interior and exterior treated with sealant to protect the car and to keep it nice for longer and we were also extremely impressed with the service department as well. Collin was very personable and helpful and made us feel comfortable and welcome. Looking forward to continuing to do business with this dealership for years to come! More
AWESOME EXPERIENCE I have not had such an amazing customer service experience in at least a decade. I am a disabled veteran and he took that into consideration throughou I have not had such an amazing customer service experience in at least a decade. I am a disabled veteran and he took that into consideration throughout the entire process. I greatly appreciate it from the bottom of my heart. Eric put alot of time and effort in with me and made the whole experience seem easy. You need more of them like him thank you and God bless More
Christian Alva is the sales rep to see! Great experience! Christian did an amazing job addressing our needs for a new car when we replaced our 18 yo Outback (also purchased from Gerald). Wonderful experience. Christian did an amazing job addressing our needs for a new car when we replaced our 18 yo Outback (also purchased from Gerald). Wonderful experience. More
Great experience Eric Zetterlof was a awesome guy who was very friendly to me when I was trying to buy my car! His great service really helped me find the car I wanted Eric Zetterlof was a awesome guy who was very friendly to me when I was trying to buy my car! His great service really helped me find the car I wanted fast and easily, and I would recommend this to many others! More
Recommendation of Salesperson Nicholas Gruic As a single, almost senior citizen woman, searching for a new car and making the rounds of dealerships can be somewhat intimidating. On my first visit As a single, almost senior citizen woman, searching for a new car and making the rounds of dealerships can be somewhat intimidating. On my first visit to Gerald Subaru and introduction to Sales Consultant Nick Gruic, I was surprised by his youth. (I later learned that, to his credit, he is a full-time College student - a senior - earning his way through College as a full-time employee.) Though younger than most salespersons I had encountered, I soon discovered that Nick is very knowledgeable of Subarus and cars in general. He is the best kind of salesperson in that he understands from personal experience the challenge of deciding upon the purchase of a car, has thoroughly done his research (he drives a Subaru) and is sold on the product. His genuine personality and honesty immediately put me at ease. He was gracious and patient in answering my questions and took the time to allow me to test drive vehicles on two separate occasions to give me opportunity to confidently make a decision. There was never any sense of pressure, but merely his availability to assist in the process. When the decision was made to purchase a car, I felt like he was 'in my corner' when it came to negotiating the best price with his superiors and securing the best car for the money. After the deal was struck, he went over and above helping me move heavy boxes from my old car to the new, and seriously went to battle removing the license plates from my 19 year-old car to place them on the new one. He was gracious and kind throughout, and stayed hours after the usual closing time, to check in after the paperwork had been completed to insure I had all that was needed before leaving. I can wholeheartedly endorse Nick as an all-around good guy and someone who makes the car buying process as painless as it can be! I would also like to give a shout-out for his co-worker and sales consultant Cristian Alva for his helpfulness during a visit when Nick was unavailable due to other customers. I'm very pleased and grateful for my new car. More
Unexpected It was 20 years since I purchased a vehicle, so I was concerned and skeptical, but my experience with Dana and Nino, especially Kelly, put me at ease. It was 20 years since I purchased a vehicle, so I was concerned and skeptical, but my experience with Dana and Nino, especially Kelly, put me at ease. They were courteous, professional and listened to my wants. I went to other dealerships, but because Kelly took the time to explain the unusual engine, the extra support structure and showed me the entire workings of the Forester, I came back to Gerald to purchase the Subaru. More
Best Price They were ble to offer there best possible deal in the area. The paperwork was speedy and the whole process took less than 2 hours They were ble to offer there best possible deal in the area. The paperwork was speedy and the whole process took less than 2 hours More
Pleasant Car Buying Experience Our salesperson,Kelly, was awesome! She was very passionate and helpful through out complete selection of vehicle purchasing. She made herself avail Our salesperson,Kelly, was awesome! She was very passionate and helpful through out complete selection of vehicle purchasing. She made herself available for future questions we might have regarding our 2016 forester purchase. More