Gerald Subaru of Naperville

Experience at Gerald Subaru Yesterday I wrapped up my deal to purchase a new Subaru Outback. My experience at Gerald was very positive. The new facility is very modern and clea Yesterday I wrapped up my deal to purchase a new Subaru Outback. My experience at Gerald was very positive. The new facility is very modern and clean and everyone was willing and able to assist in the process. They (Eric and team) were also very open to working with me and my wife on an extended test drive of the vehicle, which help the decision making process immensely. More

Above and beyond customer service I usually don’t write reviews online; but in this case, the service was so above and beyond expectations that I felt I must share. Chuck Dziak is the I usually don’t write reviews online; but in this case, the service was so above and beyond expectations that I felt I must share. Chuck Dziak is the Service Manager at Gerald Subaru of Naperville. I was having oil consumption issues and had been trying to get it taken care of all over the Midwest, as I constantly travel for work. I was getting discouraged until I talked with Chuck. He was extremely knowledgeable about the situation and the steps that needed to be taken to correct the issue. However, what I have been most impressed with is his willingness to work with me through the challenges of my work schedule. The problem solving and hard work that he put in to correct the issues has been the perfect example of impeccable customer service. I highly suggest this location to anyone in the Chicago area looking to either purchase or service a Subaru. It is absolutely worth a longer commute based on the service you get. More

Low Hassle Negotiation I was pleased to enter the dealership with a price negotiated and to not have any pressure to negotiate further. Clean showroom, friendly staff, posit I was pleased to enter the dealership with a price negotiated and to not have any pressure to negotiate further. Clean showroom, friendly staff, positive experience. More

Will Definitely Buy From Again Our sales person, Kelly Thomas, set the tone right away for a great buying experience. She showed us all of the features of the vehicle, right off the Our sales person, Kelly Thomas, set the tone right away for a great buying experience. She showed us all of the features of the vehicle, right off the bat and helped us set up the options and features before we drove off of the lot. We were given a very fair value for our trade in and Kelly worked with us, without bartering, to get the vehicle and features within our budget. We would definitely by from Gerald Subaru again. More

John Pryor John helped me buy my first car at Gerald Subaru. He was patient and knowledgeable. He took the time to explain all options and went on a test drive w John helped me buy my first car at Gerald Subaru. He was patient and knowledgeable. He took the time to explain all options and went on a test drive with me. He was not pushy or anything like that. He gave me all the information and was very helpful when discussing price. Overall a great experience and John is the reason. More

Love my new blue Subaru! When I visited this dealership the first time, I was welcomed by Eric and Nino. At that point I was deciding between the Outback and Forrester. I w When I visited this dealership the first time, I was welcomed by Eric and Nino. At that point I was deciding between the Outback and Forrester. I was very impressed that both of them sent me an email right away letting me know they were happy to assist me and answer any questions I might have. When I returned to the dealership, Eric was very helpful, informative, professional, exhibited good listening skills, and 'no pressure' (which was perfect!). I was able to purchase my dream car, a Forrester, from Eric at a very fair price (thanks, Nino). I'm looking forward to many years of Subaru ownership and good service at this facility. More

Everything went well with the purchase Enjoyed working with Eric on this purchase. He was able to find the right car for me, get the car transferred (from an another dealership) on a short Enjoyed working with Eric on this purchase. He was able to find the right car for me, get the car transferred (from an another dealership) on a short notice, and had it delivered in time. Everything went quite smooth. He also took time to go over the controls and features of the car before I left the dealership. Really enjoying my new Subaru. More

A 5-STAR BADGE OF EXCELLENCE ! Our salesperson, Kelly Thomas, was instrumental in helping my Korean War Veteran friend secure his first Subaru ! We found Kelly to be accommodating, Our salesperson, Kelly Thomas, was instrumental in helping my Korean War Veteran friend secure his first Subaru ! We found Kelly to be accommodating, professional and knowledgeable ! Kelly took the time to explain the modern technology and benefits of the 2017 Subaru Outback 3.6r Touring Edition ! From the get go, Kelly was considerate enough to mail a Gerald Subaru of Naperville folder, along with her business card and an informational brochure on the 2017 Outback ! Nice touch ALL-STAR ! KUDOS AND 5 STARS TO KELLY, a true all wheel drive salesperson ! More

Tom's Legacy II Kelly Thomas, was an excellent sales person to deal with, she had the answers to all of my questions without hesitation. As a second time buyer from G Kelly Thomas, was an excellent sales person to deal with, she had the answers to all of my questions without hesitation. As a second time buyer from Gerald. I will never consider walking into another dealership. I love the brand and this dealership beyond compare, it was the other dealers I have dealt with that lead me to this dealership in the first place, tired and frustrated with other dealership's ignorance of the product they were selling, and the way they treated customers that had questions, simple questions about their product that they just could not answer for a potential purchaser. Gerald does it right from the start to the finish, I am confident that any questions I have on my newest purchase will be handled professionally and expedited quickly as it has already been proven on my first purchase from Gerald and hopefully all of my future purchases as well. I have no reason to doubt this will not be the case with my current purchase, and I have a history of satisfaction to believe that it will continue to be so as well. Tom Hillmann More

Excellent customer service John Rose was an excellent representative . He explained and answered all of my questions with the appropriate detail so that I could understand . He John Rose was an excellent representative . He explained and answered all of my questions with the appropriate detail so that I could understand . He was very patient with us and accommodating . He was also knowledgeable and represented the facts well. John brought a good integrity to the whole experience and I would definitely recommend him and this dealership to friends and family. More