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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

December 09, 2016

Very good experience Very happy with Eric and Gerald Subaru of Naperville. Eric was VERY helpful in walking me through the process of finding the right car at the right pr More

by NancyN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Dec 12, 2016 -

Gerald Subaru of Naperville responded

Thank you very much for leaving us this excellent review, Nancy! We're glad that we could get you into a reliable vehicle at a great price. I will certainly pass the kind words along to Eric. Please let us know if we can do anything further to help. Sincerely, Alec McKean – General Manager

December 09, 2016

Low pressure experience. This was my first time buying a new car and my wife's second time. We started looking for a car in August and came to Subaru of Naperville to test dri More

by John Seremak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Gruic
Dec 12, 2016 -

Gerald Subaru of Naperville responded

John, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your purchase! We are very glad to hear that your experience with Nick has been very positive and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Sincerely, Alec McKean – General Manager

December 08, 2016

First Time Car Buyer This was my first time buying a car completely on my own, so I was a little nervous. Nick, made the process very easy and enjoyable. He was knowledgab More

by Jenna Polacek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nicholas Gruic
Dec 08, 2016 -

Gerald Subaru of Naperville responded

Jenna, it was a pleasure to read about your first buying experience working with Nick. Congratulations on your purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Alec McKean General Manager

December 04, 2016

New to Subaru As a longtime owner (15 years) of a Honda, I am now a very happy owner of a Subaru. Great customer service won me over! More

by LAD New to Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Gruic, Nicholas Gruic
Dec 07, 2016 -

Gerald Subaru of Naperville responded

Thanks for allowing us to help you. It is great to hear that you had such a positive dealership experience. The Subaru is an excellent choice and we're sure you'll enjoy it for years to come. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean General Manager

December 04, 2016

Great Experience Christopher and Kelly were excellent to work with. Their knowledge and courtesy were head and shoulders above any car buying experience that I have e More

by matthew1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Vanlue, Kelly Thomas
Dec 07, 2016 -

Gerald Subaru of Naperville responded

Thank you and congratulations on your purchase, Matthew! I am happy to hear that Christopher and Kelly were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Alec McKean – General Manager

December 02, 2016

Experiance Subaru Naperville Extremely friendly, knowledgeable, treat you like their own family member. Always try to make you comfortable. Try to accommodate to the maximum exten More

by Prasad
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Kelly Thomas
Dec 02, 2016 -

Gerald Subaru of Naperville responded

Thank you for this excellent review. We are so happy to hear that we could make you feel like a part of the Gerald Subaru of Naperville family with your recent purchase. We hope you are enjoying your new car. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Alec McKean – General Manager

December 02, 2016

New first car Sales man was very well informed on his product. He was very talkative and well mannered took care of us very well and gave us a great price. More

by sandra cadena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Dec 07, 2016 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer, Sandra. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean General Manager

December 01, 2016

Used Toyota Avalon purchase Great experience with Gerald Subaru! Traded my used car and got for it even more than expected. The price for new/upgraded car was absolutely fair to More

by Lis518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Abid Khan, Leo Katsnelson
Dec 02, 2016 -

Gerald Subaru of Naperville responded

Congratulations on your Toyota Avalon! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Abid and Leo was so positive. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean – General Manager

November 29, 2016

Call Leo Lopez Now!!! I bought my first car ever and I've always dreamed of having a Subaru. When it came time to purchase, Leo was so helpful, informative, and an overall More

by Tabbasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Dec 01, 2016 -

Gerald Subaru of Naperville responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about Leo. He is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new Subaru! If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Alec McKean – General Manager

November 29, 2016

my review Overall a good experience. Their prices on used Subarus are a little higher than everyone else, but I would attribute that to their lifetime warranty More

by subaru buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Dec 01, 2016 -

Gerald Subaru of Naperville responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase experience a positive one. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean – General Manager

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