Gerald Subaru of Naperville

Thank you Kelly Kelly was too helpful with showing us the cars; she knew our requirement well. At last, we went with her recommendation of buying the 2017 Subaru Lega Kelly was too helpful with showing us the cars; she knew our requirement well. At last, we went with her recommendation of buying the 2017 Subaru Legacy 2.5i Sport. More

Nick is the man I was a bit hesitant to purchase a car since my previous car buying experiences made me feel pressured and intimidated, but when i walked into Gerald I was a bit hesitant to purchase a car since my previous car buying experiences made me feel pressured and intimidated, but when i walked into Gerald Subaru, i was greeted by a nice young man Nick who smiled and made me feel welcomed right away. After speaking with the manager Dana, Nick sat us down at his desk and began walking us through all the paperwork and credit check. We explained that we'd be co signing the lease and he said it wouldnt be a problem. After checking my credit he provided me the answers to my questions regarding the money factor and my credit score. I was blown away when he offered to drive the new car back to my house since we decided to sell the old car ourselves and we needed to get both cars home. On the way back to the dealership, he educated us on all the features and controls of the new car, even going so far as to pair my phone and import all my contacts. The service was exceptional and i would recommend Nick to everyone who's in the market for a new car, as i would Gerald subaru. Excellent service and aggressive pricing...Thank You! More

Great car-terrible service I had to buy a new car and what brought me to this dealership was the online price I received for the car. The beginning was great, once I entered th I had to buy a new car and what brought me to this dealership was the online price I received for the car. The beginning was great, once I entered the finance department, it was the sign of what was about to unravel but yet I went thru with it. I told them the maximum payment, but it didn't matter when it came time to selling the warranty which I told him multiple times I did not want it. While with finance, my wife wanted a car also so I put $1000 to hold the car she wanted. She decided that next day she no longer wanted the car and purchased a different make/model car. I then informed them of this and to refund the deposit and at the same time, I also requested they cancel a coverage plan ($1,599) I had already financed with the total purchase that it was something I could live without and not until I said I want to cancel did they try to make arrangements for the car to get the treatment to interior and exterior of the car, but was too late. It is now 3 weeks later and I first received the $1000 check yesterday; 19 days after I requested it and just keep getting excuses as to why I don't have my other refund yet. I am about to make my first payment and still dont have my other refund. I am afraid to say I will not step foot into this dealership again- even for maintenance on my car. More

Thank you Kelly! Kelly was great to work with, and a real partner along the way. Thank you for coming in on your day off to deliver my new car! Kelly was great to work with, and a real partner along the way. Thank you for coming in on your day off to deliver my new car! More

New Forester Purchase This was our first visit to this dealership after completing research on line. We were introduced to Jesse Bush by the General Manager and Jesse guid This was our first visit to this dealership after completing research on line. We were introduced to Jesse Bush by the General Manager and Jesse guided us through the car buying process. Jesse did what we needed him to do and we were able to trade in our older vehicle and leave with a new 2017 Forester at price we mutually agreed upon. Really, a no hassle purchase. We love the fact that this dealership gave us a $25 gift card for the test drive and that Subaru made a $250 donation to the ASPCA as part of our new vehicle purchase agreement. We also appreciate the Zero Percent finance offer. More

AYE YOOOOO BEST Freeking experience ever!!!!!! Aye yoooo best fuckn experience I've ever had buying a car and I've bought many! Cristian Alva (pretty ricki what they call him) Was the best got it d Aye yoooo best fuckn experience I've ever had buying a car and I've bought many! Cristian Alva (pretty ricki what they call him) Was the best got it done got it done! All around best. The owner thought of every way to make customers comfortable. Happy, clean pretty funny peoples. Buying a car is a long process but they made every minute stress free and comfortable. I freaking love this place will be back for my next one simply because of how great of an experience I had here😃 I mean yo they got everything in this place like everything not just any coffee they got the good stuff Starbucks 😱 Aye yo they got quite rooms and child rooms, sitting area is not in some cardboard room smelling like gas and oil noooo it's in the open and extremely comfortable like if I didn't have to leave I would've stayed 🤣 I've not come across a dealership that can compare to this place their people and service 👍🏼👍🏼 Even if your not in Naperville it's worth the drive shut out to CRISTIAN ALVA thanks man for all your work and help😊 Aye yo like real talk you want a good car and good car buying experience check them out here at Naperville Gerald Subaru!!!!😃 All of you guys was great. Great Job Gerald your people and place here is AWESOME 👏🏽 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 Come and see Cristian Alva he is honest a plus for car salesman 😂 And will get you in what ever you looking at😃 Aye yooo real talk check them out!!!! Best experience ever like no lie no lie love this place😍 Oh oh oh wait for got about Asim Aslam aye yooooo you were freekn awesome dude👍🏼👍🏼😍👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 And to Anthony never forget life is beautiful (insider)😉🤣🤣🤣🤣 thank guys for a unforgettable experience 😃 More

Fantastic Buying Experience From my salesperson, Kelly Thomas, to the business manager, Tony and the finance manager Asim, I was treated with great professionalism and respect. From my salesperson, Kelly Thomas, to the business manager, Tony and the finance manager Asim, I was treated with great professionalism and respect. No hard sell tactics. Kelly spent a lot of time with me finding the best deal for my budget, and explaining all the instructions and outs of the car I test drove and ultimately bought. More

Great experience of new Outback lease I am very satisfied with my purchase. My trip to this dealership starts from friendly greeting. I met Leo Katsnelson who forwarded me to the sales per I am very satisfied with my purchase. My trip to this dealership starts from friendly greeting. I met Leo Katsnelson who forwarded me to the sales person. His name is Leo Lopez. He is not only helped me to make a right decision about exact model that fits my needs but he also gave me very clear instruction about all features. Financial department- absolutely clear explanation without any hidden surprises. Overall very friendly staff. Will definitely refer my friends. Great experience! More

Really enjoyed the experience, and love the new car. We started the process late at night, but the worked with use to get the deal done that day. The facility is fantastic, there is a very large selecti We started the process late at night, but the worked with use to get the deal done that day. The facility is fantastic, there is a very large selection, and the people are easy to work with. We did a good job working to meet my payment goals. More

Bought used car I went to this dealer to look at a 2015 Chevy Cruze Eco. The sales staff wasn't aggressive, and let me browse the lot uninterrupted. When I walked i I went to this dealer to look at a 2015 Chevy Cruze Eco. The sales staff wasn't aggressive, and let me browse the lot uninterrupted. When I walked in I met with Kelly, who was great to deal with. She didn't put a lot of pressure on me which I appreciated. I was able to negotiate the price down a bit, then talk about a trade in. Other than that, the paperwork/processing/finance took about what a normal transaction would, the dealer was fairly busy so it wasn't a big deal. Everyone was friendly, the dealer was bring and clean, with free Starbucks coffee as well. It was about as pleasant an experience as buying a used car could be, Kelly even gave me some free gifts and Ipass strips which was apreciated! More