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Gerald Subaru of Naperville

Naperville, IL

4.8
3,070 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,070 Reviews of Gerald Subaru of Naperville

August 11, 2020

Excellent service at this dealership because of service advisors like Collin Miranda. He is professional, knowledgeable, thorough, easy to communicate with, and very nice too! More

by Diane
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Aug 14, 2020 -

Gerald Subaru of Naperville responded

Diane, thank you for the awesome feedback! You're right, Collin is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 11, 2020

Jennifer went above and beyond she had so much patience with my father who is known to be indecisive , She took the time out to understand what we really needed. Excellent service! More

by Roh
Recommend Dealer
Yes
Employees Worked With
Jennifer Silvestri
Aug 14, 2020 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 09, 2020

Jeff was a profesional, kind and respectful person to work with. He help me with a car I was looking for and made it easy to understand the procedures of getting any car of my desire. More

by Mguzman43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Aug 12, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Jeff and the rest of the Gerald Subaru of Naperville team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Kind regards, Nino McMorris General Manager Gerald Subaru of Naperville

August 08, 2020

Everyone was friendly and made sure that we were being helped . Generous with testing cars. Was able to take car home. To make sure garage would work. The buying process was long. More

by Dolanka
Recommend Dealer
Yes
Employees Worked With
Michael Price, Jennifer Silvestri
Aug 12, 2020 -

Gerald Subaru of Naperville responded

Thank you, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Kind regards, Nino McMorris General Manager Gerald Subaru of Naperville

August 08, 2020

Trish handled my repair and service for my Outback with kindness, helpfulness and practical advice. I highly recommend Gerald Subaru and Trish for any service needs and will work with her again in the futu More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Svizzero
Aug 12, 2020 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review, Rich! I'm very happy to hear that Trish was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Nino McMorris General Manager Gerald Subaru of Naperville

August 08, 2020

Our experience was very positive. Ehab was extremely helpful and knowledgeable. Buying a car is not always the easiest process but it was organized and seamless. More

by Lyzun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Aug 12, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best regards, Nino McMorris General Manager Gerald Subaru of Naperville

August 07, 2020

The dealership was making sure to take safety precautions and the workers were very attentive. Michael was very personable and was very helpful picking out exactly what I wanted. More

by Alexhuerta469
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
Aug 12, 2020 -

Gerald Subaru of Naperville responded

Hello Alex, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Michael was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Kind regards, Nino McMorris General Manager Gerald Subaru of Naperville

August 07, 2020

Tricia has helped me out twice on separate service visits. She is awesome, and very helpful and got the Job done quicker than I expected. Will definitely look for Her for the next service appointme More

by RJ M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Svizzero
Aug 11, 2020 -

Gerald Subaru of Naperville responded

RJ, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Tricia does for Gerald Subaru of Naperville and our customers. Hope to see you again soon! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 07, 2020

I had a great experience at the dealership. Greeted immediately and did a great job of interacting and asking questions. Very friendly with no pressure. Looking forward to test driving the 2021 Legacy More

by stamm20
Recommend Dealer
Yes
Employees Worked With
Jennifer Silvestri
Aug 12, 2020 -

Gerald Subaru of Naperville responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Subaru of Naperville! If there is anything else we can do for you, please feel free to give us a call. All the best, Nino McMorris General Manager Gerald Subaru of Naperville

August 07, 2020

I arrived in Naperville for my appointment and then I arrived in Naperville for my appointment and then realized I had made the appointment for North Aurora. Collin made my error into a wonderful exper More

by CathyC
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Aug 12, 2020 -

Gerald Subaru of Naperville responded

Hi Cathy, and thanks for the great feedback! We're very happy that Collin was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Nino McMorris General Manager Gerald Subaru of Naperville

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