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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

January 04, 2018

Great experience as young first-time buyer I visited this dealership when I was first looking to purchase a car. I wasn’t sure exactly what I wanted, but Leo Lopez helped me find the best fit f More

by abby16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

January 03, 2018

First-time Subaru Purchase Ehab Aref responded to my multiple visits while evaluating 4 different manufacturer's vehicles in a professional manner. When I finished my due dilig More

by GasDon71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Jan 03, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

January 03, 2018

In your in good hands with Eddy Orellana I had a great experience at Gerald Subaru of Naperville from the time I walked in the door, until I drove off in my 2018 Legacy. We met Stephen Cook w More

by Robert L Palmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Cook, Eddy Orellana
Jan 03, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a truly exceptional experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

January 03, 2018

Subaru experience Ehab was very patient and answered all our questions. We were very happy with his service, and with how willing he was to work with us. We are not eas More

by Subary2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Jan 03, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

January 03, 2018

Buying my Forester Leo was a pleasure to work with. Came away from buying a new car without feeling like I paid too much. Subaru is an excellent car for the money and More

by Frank Ludacka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Jan 03, 2018 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the truly exceptional customer service they received and it made us happy to read your review, Frank. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager

January 03, 2018

Awesome Experience Great experience from start to finish. James answered all my questions, followed up, was patient, never pressured, and worked his best to get me the d More

by Justinl09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
Jan 03, 2018 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day, Justin. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you the truly exceptional service we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager

January 02, 2018

2018 Forester 2.5 Premium Subaru remains our choice of cars for a number of years. We own Impreza and Outback. Jim Webb has made our purchase easy and enjoyable. More

by Kasia i Piotr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Saad, James Webb, Marie Stepanek
Jan 03, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Alec McKean - General Manager

January 01, 2018

Easiest car buying experience I have had Online quote was the best I received. No haggling needed. They had lots of vehicles in stock. Sales person was wonderful. Had to negotiate a bit o More

by ilman72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for your great review! We're glad to have our team provide you with a truly exceptional experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager

December 31, 2017

Nice place to shop The facilities are nice and the cars are good, but Kelly Thomas is super and the major reason why i buy at this dealership and not others..... More

by R Hung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Kelly and the rest of the staff. We pride ourselves on offering truly exceptional customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Alec McKean - General Manager

December 31, 2017

Awesome! Jesse was patient and got us the perfect price! We are so happy with the Forester and really appreciate all of his help. He was friendly and made the More

by Devra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

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