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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 31, 2017

Awesome service Jesse was awesome and made my visit very enjoyable. He is super personable and brings a ton of useful knowledge to the table. He worked with us on fin More

by Danie9879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jan 02, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

December 31, 2017

Great Rapport We purchased our Forester at the EOY. Needless to say it was a very busy period but Eric always made us feel that we were the only clients of his in More

by mikeorna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eric Zetterlof
Jan 02, 2018 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your positive experience at our dealership, Mike. We always strive to provide the truly exceptional customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

December 31, 2017

Completely Satisfied We bought a new 2018 Subaru Impreza Sport and are completely satisfied. Gerald Subaru had the exact car that we wanted in stock. Sales Representative More

by Dogsbestfriend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Eddy Orellana
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

December 30, 2017

Great Price, Timely Communication Michael Price communicated us in a timely manner whether it was by phone, email, or text. He was knowledgeable about the vehicles even though he had b More

by Arpan Chokshi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jan 02, 2018 -

Gerald Subaru of Naperville responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff was able to provide you with a truly exceptional experience! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Alec McKean - General Manager

December 30, 2017

Great Service I want to recognize Eric who was so helpful today with the purchase of my new Outback. We went to the track (that’s right, they have access to a test More

by Donny L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof , Eric Zetterlof
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a truly exceptional experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

December 30, 2017

Jesse was great to work with. We never felt pressured. I came in initially and spoke with Anne who was very informative and helpful. I felt very welcome. There was no pressure. I came back with my husband More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wish I could remember Al of there names. They were all fabulous., Anna Smith, Jesse Bush
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your truly exceptional experience with us. Sincerely, Alec McKean - General Manager

December 30, 2017

Easy, reliable, and fantastic Eddy Oreallana out salesman fought to get us the best price possible on a 2016 BRZ! I was soo happy knowing Im getting a great price, great car, and g More

by Czak11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this truly exceptional review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

December 30, 2017

Excellent service! Jesse was incredibly helpful and I would highly recommend him to anyone looking to purchase at this dealership. He was personable right from the get-g More

by Kay Glover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

December 30, 2017

Pleasant, easy experience We got exactly what we were looking for! We looked at a vehicle online, sent an inquiry, and the car was ready for us to drive when we arrived. Ja More

by Bcburcham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb, Marie Stepanek
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

December 30, 2017

Easy to deal with Dealer We reached at 3.30PM and the transaction was done by 6.30PM. Jesse Bush way excellent to work with in no pressure environment. Jesse was very helpfu More

by Viral Shah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Marie Stepanek
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

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