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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

February 17, 2018

Excellent experience We came in to purchase a new Subaru Legacy with a trade in. Leo and Jesse couldn't have made the process any smoother! Fantastic! More

by Melissa
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Jesse Bush
Feb 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering truly exceptional customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

February 17, 2018

Low pressure and friendly Salesman was very knowledgeable and patiently answered all of my questions. At no time during sale did I feel pressured. The dealership had nice ameni More

by Thomas W Ubelhor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Jesse Bush
Feb 18, 2018 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

February 17, 2018

Great customer service... long wait I worked with John Rose to but my first car and he was great. Very knowledgeable and kind, not pushy! My only complaint would be that I waited almost More

by Subarucustomer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rose, Tim Murray
Feb 18, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

February 17, 2018

This car dealership it’s very friendly. The Sales person was very friendly and worked with me on the deal very happy with everything I would recommend this dealer for your next car purchase More

by Pancho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Cook, Marie Stepanek, Eddy Orellana
Feb 18, 2018 -

Gerald Subaru of Naperville responded

We love hearing about customers who have a truly exceptional experience and we are glad you are one of them!  We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

February 16, 2018

Excellent Service I appreciated the friendly customer service at Gerald Subaru. Michael did a great job ensuring that we were satisfied with our Subaru purchase. Thank More

by JLubinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
Feb 18, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Truly exceptional feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alec McKean - General Manager

February 15, 2018

Good Experience John was really friendly and helpful. Took us out for test drive on multiple cars even though it was ridiculously cold outside. He was very patient wi More

by tiffanylin10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Rose
Feb 15, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

February 14, 2018

Love the lifetime warranty I appreciated the friendly service and I love the lifetime warranty. Jim was very helpful and negotiated the price for me. Thank you for the service. More

by AngelaHW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monomoy Ghosh, James Webb
Feb 15, 2018 -

Gerald Subaru of Naperville responded

We love hearing about customers that have a truly exceptional experience. We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

February 10, 2018

Great Experience It was a pleasure to work with Michael from beginning to end. He is very polite and professional. He made the whole experience as seamless as possib More

by MJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
Feb 15, 2018 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

February 10, 2018

Impressed with purchase experience and follow-through. I enjoyed an excellent new car purchasing experience working with Michael. He is very knowledgeable, and provided the right amount of follow-up afte More

by TL
Recommend Dealer
Yes
Employees Worked With
Michael Price
Feb 15, 2018 -

Gerald Subaru of Naperville responded

We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these truly exceptional values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

February 10, 2018

Great salesperson From the start, Ehab was extremely nice and very knowledgeable and thorough in explaining all the features of the Forester. He was not pushy but prov More

by Sam and Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Feb 15, 2018 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

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