Gerald Subaru of Naperville

After Accident A driver ran a red light on my way to work an my 2015 Subaru Forester saved my life. Of course I am buying another Subaru an I went where I bought my A driver ran a red light on my way to work an my 2015 Subaru Forester saved my life. Of course I am buying another Subaru an I went where I bought my last two Subaru’s Gerald Subaru of Naperville. They could not be more helpful understanding the toll the accident took on me as my car was totaled in this accident. Ricardo Rodrigues my sales consultant along with Nino McMorris the sales manger did fantastic getting me the Forester 2018 an the very fair price to both parties. The finance manger Anthony Mazany made the whole process very easy as this ordeal took its toll on me. He helped with getting a refund from Subaru on my extended warranty just very professional at this time of much stress. I can only recommend going there if you want a car you won’t be disappointed. More

Great customer service and Anna was fun! The process took too long. We paid cash and traded in. We had to wait an hour to meet with financing. I think that that is unnecessary. The process took too long. We paid cash and traded in. We had to wait an hour to meet with financing. I think that that is unnecessary. More

Never thought Car Buying would be a Breeze It all started with back and forth emails with Monomoy who was very prompt in his responses and exactly knew what we wanted, which made us drive to th It all started with back and forth emails with Monomoy who was very prompt in his responses and exactly knew what we wanted, which made us drive to the dealer. Leo took over from there and literally made us feel "at home" (his catch phrase I guess) and went over the details of the vehicle and all the financial intricacies involved. Never once did we hear the dreaded "What can I do to get you in the car? " with just one back and forth walk to his manager on Pricing. Would definitely come back and ask for Leo again. We could not have asked for a better experience. After the Deal was inked, Tim went over the financing options and all the maintenance plans in detail. And we were one happy customer driving out of the dealer lot with brand new Subaru. Thanks folks !!!! More

Anna's salesmanship was assertive but not so much that we wanted to walk out the door. We do not have enough experience with the dealership as a whole to comment on th was assertive but not so much that we wanted to walk out the door. We do not have enough experience with the dealership as a whole to comment on the star rating, however we would have to be overwhelmed to give it a 5, hence the 4. We were overwhelmed with Anna, hence the 5 stars. Manny (good for you!) was persistent by email and phone, which is why we stopped in. (you are the only name we remembered from the many calls we got) We also came here because of the lifetime warranty. Stephen Cook, thanks for stopping by and chatting with us. Makes the deanship feel more friendly! More

Couldn't be happier I was looking for an AWD sedan with a manual transmission. After going to 5 or 6 other dealerships, I wasn't sure I was going to be able to find one. I was looking for an AWD sedan with a manual transmission. After going to 5 or 6 other dealerships, I wasn't sure I was going to be able to find one. Fortunately, Gerald Subaru of Naperville had exactly what I was looking for in a 2018 WRX. Jesse Bush was by far the most professional salesperson I encountered, answering all of my questions and demonstrating an in-depth knowledge of the products he sells. More

Gerald makes a frustrating process, a pleasant one. Car buying can be a frustrating experience. However, my visit to Gerald Subaru was pleasant and efficient. As a first time car buyer, I had many quest Car buying can be a frustrating experience. However, my visit to Gerald Subaru was pleasant and efficient. As a first time car buyer, I had many questions about not just Subaru's, but car buying in general which Anna was able to assist. I came into the dealership convinced that I was going to buy a Legacy, Anna listened to my concerns and reasoning, and she recommended that I test drive not only the Legacy, but the Crosstrek as well. I went home after by initial visit to do more research. I'm known to be hard to work with and can be stubborn at times, but Anna and her team were extremely patient with me throughout the process, and were able to answer questions and inquiries at all hours of the day (and night) via email, text, and phone. I highly recommend the test track that's available at this dealership. I happened to come on a day when many inches of snow accumulated on the track, and I was able to experience first hand the power of the AWD on the Legacy and the Crosstrek. The prices are fair. If you do your homework, you will be rewarded. If you're reading this review, i'm sure that you're getting bombarded by emails, phone calls, and voicemails from the multiple Subaru dealerships in the Chicagoland area. I've done my research on all of them, and have experienced first hand the generosity and expertise of Gerald Subaru, and highly recommend that you ask for Anna Smith when you walk through the doors. They truly make car buying a positive experience, even for a frustrating customer like me. More

Excellent buying experience!! My sales person Ehab really took the time to ensure I received the best deal possible and that I was happy with my purchase. I will definitely recomme My sales person Ehab really took the time to ensure I received the best deal possible and that I was happy with my purchase. I will definitely recommend the dealership to anyone looking to buy a new vehicle. More

Patient, knowledgeable & great experience! Ricardo provided great customer service and was very patient while I helped my dad shopped for his next SUV! When I first reached out to Ricardo he as Ricardo provided great customer service and was very patient while I helped my dad shopped for his next SUV! When I first reached out to Ricardo he asked all the right questions and made our search less stressful. After a test drive, answering several questions and providing vehicles in my dad's budget, we couldn't be happier! We were very impressed with Ricardo and my dad loved that Ricardo spoke Spanish! More

Lowballed by thousands on trade in, high balled on a new one BS from the moment i walked in with some junior snot speaking through messages with his manager. Low-balled my car by nearly 2000 bucks despite the fa BS from the moment i walked in with some junior snot speaking through messages with his manager. Low-balled my car by nearly 2000 bucks despite the fair KBB results (AND ANOTHER DEALER PAYING THAT WITH NO ISSUE) and the trying to ask the grand prize for a new Outback, 2500 bucks higher than what the other dealer charged. Ipso facto a complete waste of time and these guys were not in good faith nor trustworthy. More

Great prices on great cars The Gerald Subaru sales team was flexible and very competitive with their market pricing. I hate being stuck in a drawn out negotiation - this was ex The Gerald Subaru sales team was flexible and very competitive with their market pricing. I hate being stuck in a drawn out negotiation - this was exactly the opposite. My second Subaru from this dealership. More