Gerald Subaru of Naperville

Customer service on all levels was superior. I have been working with the Manager here since 2014. On today I purchased my second vehicle. Nino is the most professional sales manager of any car d I have been working with the Manager here since 2014. On today I purchased my second vehicle. Nino is the most professional sales manager of any car dealership that I have EVER visited. Since the day that I first saw him, I have noted that he is ALWAYS on task, multi tasking, collaborative, focused, well groomed, articulate, intelligent, and so very helpful. I have had a couple of concerns with the service department in the past and he has instantly resolved this and given me the assurance that I can depend on him. On today I had the absolute best experience in purchasing my new car. I actually met two new friends. I had a wonderful meeting and exchange with the salesmen. They were extremely helpful, congenial, and kind. My experience is a reflection of what can happen with superior management. It starts at the top. More

awesome I had a good experience by test driving the car and also the sales person that dealed with us really good. Good experience overall we had I had a good experience by test driving the car and also the sales person that dealed with us really good. Good experience overall we had More

Always helpful Every time I walk in whether it is sales or service, both staff are extremely helpful. Leo Lopez on sales called me to follow up whether the custom li Every time I walk in whether it is sales or service, both staff are extremely helpful. Leo Lopez on sales called me to follow up whether the custom license plates had arrived yet. I just received them couple of days ago. I brought them in for installing the new plates and Leo took care. Also, got a car wash. More

2018 Crosstrek limited My salesperson Anna Smith was professional, knowledgeable, and found me the car color of Crosstrek I wanted. Gerald Subaru Lifetime Warranty on the p My salesperson Anna Smith was professional, knowledgeable, and found me the car color of Crosstrek I wanted. Gerald Subaru Lifetime Warranty on the powertrain gives me the confidence I will have many years of driving without the worry of engine or transmission costs. More

Pleasant Experience My husband and I visited Gerald Subaru for the first time last night and were pleasantly surprised by the professional and pleasant atmosphere. Russ, My husband and I visited Gerald Subaru for the first time last night and were pleasantly surprised by the professional and pleasant atmosphere. Russ, our salesperson and was very friendly and helpful without being overbearing and Anthony took care of the paperwork and we were out of their with our newly purchased Outback in no time. They also have a very cool course for test driving their vehicles. Overall great experience. Thanks much, We will return for my next Subaru purchase. More

Ehab the best Ehab was the best salesman I have ever dealt with. He stayed way later past his shift to help my mom out. He walked through every aspect of the car wi Ehab was the best salesman I have ever dealt with. He stayed way later past his shift to help my mom out. He walked through every aspect of the car with her so that she would feel comfortable. He is amazing! More

Purchase Kelly Thomas is the best! Trusted her like a friend! She is good at what she does andknows the cars and options! Experence was great thanks to Kell Kelly Thomas is the best! Trusted her like a friend! She is good at what she does andknows the cars and options! Experence was great thanks to Kelly. More

Scammy I started by finding a vehicle on the Gerald website and clicking the "Click Here for Lowest Gerald Price". Within 10 minutes I had an email with pri I started by finding a vehicle on the Gerald website and clicking the "Click Here for Lowest Gerald Price". Within 10 minutes I had an email with pricing for the car I had inquired about (MSRP: $28,074, YOUR PRICE: $25,813). I scheduled an appointment for later that week. When I showed up, the car was out front (no window sticker in sight) and we left for our test drive. We come back and decide we want to move forward with the purchase. In the dealership system, the salesman can see what I was offered online. I confirm with him that this is the price. He says yes, but there will be additional charges of $875 for a package that EVERY car the dealer offers comes with, whether the buyer wants it or not. He leaves to go talk to a manager and comes back with only a payment. No actual pricing, just a payment and asks what I think about it. I tell him it's way more than I expected, so we start going back and forth. By the third time the salesman walked away to talk to the manager, we had been there nearly three hours and I was starting to do the math on the payment they presented to me and couldn't figure out how it was as high as it was. I got up and went to talk to the manager myself. I found out the price they were trying to charge me for the car was much greater than the agreed upon internet price (by some $3,000). He tried telling me there was a mistake with the internet offer, then backpedaled, so we agreed upon $26,400 (including that ridiculous $875 forced package). When I signed the papers, the price was $27,200. Lying, scamming, terrible dealer. I strongly suggest going elsewhere. More

Excellent buying experience! We were pretty certain that we wanted to buy a Subaru Outback, but did a lot of shopping and looking at comparable vehicles. We decided on the Outbac We were pretty certain that we wanted to buy a Subaru Outback, but did a lot of shopping and looking at comparable vehicles. We decided on the Outback and couldn't be more pleased. The atmosphere in the showroom is low-key and professional - I appreciate the low-key experience. (The local Honda showroom is super high energy, but no salesperson approached us. I dislike the "party" atmosphere.) But back to Gerald! Michael Price talked with us on our first visit and was very informative, but not pushy. We went back a second time and he worked with the price we were looking for and we were done. Very smooth and not a lot of back-and-forth. So appreciated. Great salesman! And we LOVE our new Outback! More

Buying Outback at Gerald - A Leo Experience! It all started with Monomoy aka Manny. :) . I reached out to Gerald Subaru for a quote on Subaru Outback, thorough follow up by Manny and an excellent It all started with Monomoy aka Manny. :) . I reached out to Gerald Subaru for a quote on Subaru Outback, thorough follow up by Manny and an excellent on-site sales experience with Leo Lopez made my car experience unique. A warm welcome, no sales pressure, relaxed environment, friendly staff, car demonstration helped to deliver an excellent customer experience. I had narrowed down two dealers and went to Gerald(with a hope to get good experience) even though the price was little higher hoping Gerald to beat or meet the other dealers price. We ended by paying little bit more but I decided to pay that for the experience that Leo provided. Thank you Manny and Leo - you have done your job to the best possible extent that you both can. Now, it is up to Gerald staff to make the after sales customer experience unique. I am hoping to get the best after sales experience with an unique differentiation, which will help to recommend you to all my friends and family for their car needs. Again, Thank You Manny and Leo. Leo you are the best!! All Good Luck - See you when I drive my Outback for my first service. :) More