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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

March 11, 2018

Listened to what I said I wanted I worked with Jesse Bush for over a month to find the 2018 CrossTrek I wanted. I was not in a hurry; in fact, I was prepared to order one. Jesse and More

by Happy new CrossTrek owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Mar 14, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Alec McKean - General Manager

March 10, 2018

First time buyer, lifetime customer Went in for a test drive of the 2018 WRX, Russ did a great job making sure we knew all the options and even felt like we were having a conversation wi More

by Jspooner1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Mar 14, 2018 -

Gerald Subaru of Naperville responded

Thanks for the kind review! Anytime our customers let us know that they had a truly exceptional purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Alec McKean - General Manager

March 10, 2018

Excellent service I went in to buy a 2018 Crosstrek, after my old car broke down on the side of the road. I'm the kind of person that will drive a car until there is no More

by Colton Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Mar 14, 2018 -

Gerald Subaru of Naperville responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience a truly exceptional. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean - General Manager

March 10, 2018

Just peachy. I felt I was treated fairly and with respect by the wonderful staff at Gerald Subaru. I would highly recommend this dealer to a friend looking to purc More

by Dan Kilian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Russ Harris
Mar 14, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

March 09, 2018

Exceptional service I went in to buy out the lease on my 2015 outback. Ended up leasing a 2018 outback. The service was fantastic. Jesse Bush was very helpful, friendly, More

by Vdewani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Mar 14, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

March 08, 2018

Very helpful Listened well to my wants and limitations. Not pushy or overwhelming trying to sell me a car. Appeared to be honest and accomodating. I would recom More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, James Webb
Mar 09, 2018 -

Gerald Subaru of Naperville responded

Taking the time to leave this review means a lot to us. A truly exceptional experience is what we strive for every day. Thank you for letting us know how your experience! Sincerely, Alec McKean - General Manager

March 08, 2018

Friendly saleperson Had great experience with everyone, specially with Ehab and Kelly. Kelly even picked me up from carmax where I sold my old car. I will recommend Geral More

by sahil singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Mar 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

March 08, 2018

Amazing, there's no other way to put it! Walking in to the dealership, I was unsure and unaware of what I wanted or what was offered. This is where James took over. James spend endless amount More

by Pat H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
Mar 09, 2018 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide a truly exceptional experience and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

March 07, 2018

Gerald Subaru #1 Got a great deal on my dream car thanks to Kelly! Her no pressure sales ethic was second to none! I’ll definitely be back. More

by Eric Buti
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Mar 09, 2018 -

Gerald Subaru of Naperville responded

Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

March 07, 2018

Great experience at Gerald Subaru of Naperville Thank you so much for being so helpful and friendly. It made the whole experience so much better. James Webb was very knowledgeable and it was so nic More

by najabemo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, James Webb
Mar 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care and have a truly exceptional day! Sincerely, Alec McKean - General Manager

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