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Gerald Subaru of Naperville

Naperville, IL

4.8
3,070 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,070 Reviews of Gerald Subaru of Naperville

August 21, 2020

You can trust Collin Miranda at Gerald Subaru in Naperville, IL to give you solid advice for your car repair! He was able to suggest customer service from the Subaru company to repair an issue for More

by Subaru Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Gruic, Abid Khan
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Collin. Please let us know if we can ever help you in the future. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 21, 2020

Ehab knows his stuff! The drive on the test track and his knowledge of the safety features of the car made me decide to purchase immediately!!! More

by Maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref, Jim Fischer
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Ehab and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 21, 2020

If all experiences at car buying went like this there would be less jokes about car sales. Ehab is the consummate professional. No push- just information with knowledge and experience. He is so enthus More

by lkubichan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 21, 2020

Ehab was always friendly, and clearly explained and answered all my questions. He went out of his way to accommodate our meetings. I also loved the test track ! More

by Heather
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Price, Ehab Aref
Aug 25, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Ehab and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 21, 2020

Ehab was very helpful with the purchase of my new car. He took the time to explain the difference between models and answered all of my questions. More

by AP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Ehabwas so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 21, 2020

John Pryor has been a wonderful salesman to work with. He has been very pleasant and attentive to what we want while not being pushy. More

by mm23jordan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Pryor
Aug 26, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 20, 2020

Kenny Gross was excellent and a pleasure to work with. He is professional and very knowledgeable. He patiently answered our many questions. And there was no pressure to make a decision. We are thrilled with More

by PnD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Kenny Gross
Aug 21, 2020 -

Gerald Subaru of Naperville responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Subaru of Naperville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 20, 2020

Cynthia answered our initial call to the dealership. She answered all our questions and encouraged us to take a test drive. Later that same day she was the one to respond to our car buying service inquiry. More

by PnD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Kenny Gross
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 19, 2020

Paulo is responsive and delivers on customer experience. Service team was quick. The service are was clean and sanitized. Great experience. Thank you very much More

by MKORBA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez, Jose Mercado
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 19, 2020

Paulo is a wonderful salesman who is knowledgeable and detailed in his vehicle presentation. He also demonstrates great communication skills as I was informed at every step of the process. Thank you!! More

by AE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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