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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

August 21, 2020

Ehab was very helpful with the purchase of my new car. He took the time to explain the difference between models and answered all of my questions. More

by AP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Ehabwas so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 21, 2020

John Pryor has been a wonderful salesman to work with. He has been very pleasant and attentive to what we want while not being pushy. More

by mm23jordan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Pryor
Aug 26, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 20, 2020

Kenny Gross was excellent and a pleasure to work with. He is professional and very knowledgeable. He patiently answered our many questions. And there was no pressure to make a decision. We are thrilled with More

by PnD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Kenny Gross
Aug 21, 2020 -

Gerald Subaru of Naperville responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Subaru of Naperville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 20, 2020

Cynthia answered our initial call to the dealership. She answered all our questions and encouraged us to take a test drive. Later that same day she was the one to respond to our car buying service inquiry. More

by PnD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Kenny Gross
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 19, 2020

Paulo is responsive and delivers on customer experience. Service team was quick. The service are was clean and sanitized. Great experience. Thank you very much More

by MKORBA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez, Jose Mercado
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 19, 2020

Paulo is a wonderful salesman who is knowledgeable and detailed in his vehicle presentation. He also demonstrates great communication skills as I was informed at every step of the process. Thank you!! More

by AE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 18, 2020

Friendly staff . Clean waiting area. Social distancing observed . Service time is as scheduled. Accommodating vehicles for service even without appointment. Explain to customer the details of the serv More

by bertshivalencia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Svizzero
Aug 20, 2020 -

Gerald Subaru of Naperville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

August 18, 2020

Collin Miranda in Service is top notch and able to take of all your needs. Collin takes care of both of my cars w/o issues and gets me in by appointment on time and keeps me informed the entire time. The w More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Aug 20, 2020 -

Gerald Subaru of Naperville responded

Brian, thanks for leaving this truly exceptional feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

August 18, 2020

My salesman, John Pryor, was very courteous, friendly, and knowledgeable. He was not pushy, but rather wanted to make sure I was getting what I was looking for. I have purchased 34 cars over a period of More

by BRUCELEINEN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Pryor
Aug 21, 2020 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 17, 2020

Overall this dealership made the experience of buying a car an easy one. Jenny was very attentive and listened to our wants and concerns and was able to deliver on all things we wanted! More

by gwiastka
Recommend Dealer
Yes
Employees Worked With
Jennifer Silvestri
Aug 19, 2020 -

Gerald Subaru of Naperville responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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