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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

March 24, 2018

Awesome experience Jesse was very professional and patiently helped me make the right choice. I left the dealership pleased and would recommend Gerald Subaru to friends More

by Myfirst1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

March 24, 2018

Very Impressive I found this dealership to have a great inventory with a wide selection. Wonder experience. Very professional. Would definitely recommend it to friend More

by irenmiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

March 24, 2018

Well pleased Purchased a used Outback from Cristian Alva, he was upbeat and professional, consistent throughout the transaction. There was a spot of damage on the More

by Jeromel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Alva
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

March 23, 2018

Great experience. Russ Harris, Ubaldo Rodriguez, and the rest of the staff were great to work with. Gerald Subaru was easily the best dealership I've worked with. Very More

by William1776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Russ Harris, Tim Murray
Mar 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that the team was able to meet your needs. At Gerald Subaru of Naperville, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Alec McKean - General Manager

March 23, 2018

Took the time Anna was very personable and spent a lot of time familiarizing me with the controls and things inside the Subaru once I had made the purchase; she als More

by Barb S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith, Stephen Cook, Marie Stepanek
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Have a truly exceptional day! Sincerely, Alec McKean - General Manager

March 22, 2018

Very friendly customer service. Everyone was very helpful and friendly. We were in the facility pass closing and I didn't notice anyone becoming impatient. Jesse listened to all of More

by Cynthia L Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

March 21, 2018

Friendly, pleasant, staff. Very good car. Highly recommended I am new to Subaru. Sales Consultant, Ehab Aref, was able to give me all information to convince me that Subaru is the best and safest car. Unexpect More

by kelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Ehab Aref
Mar 22, 2018 -

Gerald Subaru of Naperville responded

Thanks for this great review! We can't tell you enough how much we appreciate our team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Have a truly exceptional day! Sincerely, Alec McKean - General Manager

Mar 22, 2018 -

Gerald Subaru of Naperville responded

It's great to know that our team provided a truly exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Alec McKean - General Manager

March 21, 2018

Purchase of my 2018 Subaru Outback Premium This is my second Subaru purchased from Gerald Subaru. Like they say, once a Subbie owner...always a Subbie owner. Russ Harris was very helpful, knowl More

by Subbie2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Mar 22, 2018 -

Gerald Subaru of Naperville responded

It's great to know that our team provided a truly exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Alec McKean - General Manager

March 21, 2018

No Fuss Russ Russel was by far one of the best car salesmen I have had the pleasure of working with. I came in trying to get out of my lease and into my dream car More

by Steve_Doris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Mar 22, 2018 -

Gerald Subaru of Naperville responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our team was able to provide you with a truly exceptional experience! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Alec McKean - General Manager

March 20, 2018

Very satisfied with purchase and sale consultant We were very impressed with Leo Lopez when we purchased a 2018 Forester this weekend. It was important to us that we were not pushed into a purchase More

by John and Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Leo Lopez
Mar 20, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

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