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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

March 29, 2018

Great experience They were very helpful in helping me determine which make and model I wanted to buy. And the sales person Leo was extremely helpful, articulate, know More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Apr 18, 2018 -

Gerald Subaru of Naperville responded

The team is happy to hear that you received truly exceptional service. Sincerely, Alec McKean - General Manager

March 29, 2018

Good Experience I Worked with Ricardo. He was very good. good overall experience. I would recommend and go back again. Good follow up, low pressure and informative. More

by Customer
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Apr 18, 2018 -

Gerald Subaru of Naperville responded

The team is happy to hear that you received truly exceptional service. Sincerely, Alec McKean - General Manager

March 29, 2018

Great Subaru Experience I went in to Gerald Subaru pf Naperville to test drive the Crosstrek and met with Ricardo, he was very attentive and helpful. After testdriving the Cr More

by Romy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Apr 18, 2018 -

Gerald Subaru of Naperville responded

Romy, The team is happy to hear that you received truly exceptional service. Sincerely, Alec McKean - General Manager

March 28, 2018

Great experience We came in and dealt with Jim Webb. He made the process very easy. If you are in the market for a new Subaru ask for Jim. More

by BGP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
Mar 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

March 27, 2018

In and out! As the title says. I was literally in and out. I went in with my father to purchase a WRX and it was a good experience. We worked with Kelly and she d More

by Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a truly exceptional experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

March 27, 2018

Pleased Very good experience at Gerald. Ehab was a great sales person to work with. Very kind and he worked hard to meet us at a price we were comfortable wit More

by Crob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your truly exceptional experience with us. Sincerely, Alec McKean - General Manager

March 27, 2018

Great Sales support from John Rose. VG selection. Great Sales support from John Rose. Very good vehicle selection and support from management. John listened closely to the expectations of my Family More

by JoAndMoNaper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rose, Tim Murray
Mar 28, 2018 -

Gerald Subaru of Naperville responded

It’s great to know that our team provided a truly exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Alec McKean - General Manager

March 27, 2018

Great Dealership, long wait The team at the dealership including the internet, sales, and manager were all excellent. My only complaint was the length of time I was at the dealer More

by mtrungale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for the feedback! One of our top priorities is delivering truly exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Alec McKean - General Manager

March 25, 2018

Top Notch Experience! My husband and I recently purchased a Subaru Outback at Gerald in Naperville. We were very well taken care of every step of the way. We initially work More

by KKat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith, Jesse Bush, Tim Murray
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thanks for your truly exceptional review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

March 24, 2018

Informative Sales Process We were lucky to get Ehab as our sales person when we stopped to check out the 2018 Legacy. I was helping my mom decide on a new vehicle after 35 year More

by Margaret P
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Ehab Aref, Tim Murray
Mar 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

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