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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

September 07, 2020

Great experience! The process was fast and smooth! Everyone we spoke with was very kind and knowledgeable. Thank you for the great experience while car shopping! More

by Thunderingherd104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Marie Stepanek, Jeff Walker
Sep 09, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a truly exceptional review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 07, 2020

Kenny was incredibly helpful with getting my wife and I set up in a new Subaru. I had just gone through an unplanned event where a new car became a necessity, and quickly. Spoke to Kenny on a Tuesday eveni More

by Jdpeterson75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Gross
Sep 10, 2020 -

Gerald Subaru of Naperville responded

Your kind words mean a lot to us. We appreciate your truly exceptional feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 07, 2020

Eddy was a pleasure to deal with. He was upfront and made the buying process easy peasy. Definitely recommend Eddy and the team at Gerald More

by steph9914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Jim Fischer
Sep 10, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 07, 2020

Service took a while after we finished the paperwork. Our salesperson (Ashley) was very attentive, so it made the wait easier and more comfortable. Thumbs up for free snacks, drinks, and spotless waiti More

by apoore1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Winter
Sep 10, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 06, 2020

Chuck Dziak, and Colin Miranda, are two of the BEST service department employees, at a car dealership I have ever had the pleasure of working with. Keep up the great, sincere customer service. It's gr More

by bbkrull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Collin Miranda
Sep 09, 2020 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 06, 2020

My husband and I found ourselves car shopping after 2020 claimed a couple more victims - both of our cars! My husband was a previous Gerald Subaru customer, so naturally some Subaru models were finalists on More

by ebiancalana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Sep 09, 2020 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 05, 2020

Bought my new outback from Gerald Subaru great place, everyone is courteous and friendly Leo Lopaz my sales rep Chuck Dziak and Rudy Burkhalter in the service department are the best you will ever deal More

by Tony T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Leo Lopez, Rudy Burkhalter
Sep 09, 2020 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 05, 2020

Excellent sales experience for a somewhat convoluted transaction. I am well pleased with my decision to buy from Gerald. I would recommend this dealership to friends. More

by Jeservie
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Sep 09, 2020 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your truly exceptional review of Gerald Subaru of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 04, 2020

We are so happy that we came to Gerald Subaru to look for our new car. Our salesman Eddie Orellana was great to work with. He was very knowledgeable about the vehicles and really explained a lot to us. He More

by kling9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Sep 09, 2020 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a truly exceptional experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 04, 2020

Collin is always concerned about your welfare and the operation of your car. He is very helpful and understanding. The waiting room area is very comfortable. More

by garymchase123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Sep 09, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Collin and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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