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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

November 20, 2018

Excellent Service Excellent and knowledgeable. They worked very hard to make sure I was getting the best deal on the Subaru I wanted. I would recommend the dealership. More

by garbs1703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Nov 26, 2018 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chuck Dziak - cdziak@geraldauto.com

November 19, 2018

Best Service Went to at least 7 dealerships and this one was our best experience. Purchased the product we wanted with staying in our budge. Highly recommend! More

by Jwil12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

November 19, 2018

Great Experience! This was my first car buying experience and it was fantastic. Specifically, Jesse was an amazing guy to deal with. He also helped my brother with his More

by NicoleG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Nov 26, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 18, 2018

Great experience Ehab was polite, professional, helpful, and genuinely interested in getting us into the vehicle we wanted. Many sales people are pushy and I can't sta More

by GreenBaldie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref, Eddy Orellana, Tim Murray
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Ehab and the rest of the Gerald Subaru of Naperville team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Alec McKean - General Manager

November 17, 2018

Great,honest & fair Jeff was a pleasure to work with. Even when it seemed like we were worlds apart, he worked to get us the best deal possible making it that much easier More

by Wilsons2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

November 17, 2018

Yassssss! Mike, Jon, and Nino worked as a great team to make sure I felt 100% comfortable with my decision and the financing of the perfect car for me. I feel l More

by Barney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Michael O'Brien, Jon Thongphadith
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

November 16, 2018

good job done, no monbo junbo. All went smoothly. We (my wife and I) got a reasonable quote online, we went there, tested the car of our choice, shook hands, the deal is sealed. More

by Yang Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Eddy Orellana
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Alec McKean - General Manager

November 16, 2018

Review Update This review is an update to my previous review of 11/15/18. I have since discovered that Marie Stepanek was not the person who added a $984 unauthori More

by Dan92357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

November 16, 2018

Great Experience My husband and I were looking for a new Forester and worked with Mike O'Brien, who walked us through the car features and kept us updated daily on whe More

by Mel123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael O'Brien
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

November 16, 2018

Excellent service! Jeff Walker was our saleman. He gave us an excellent customer service. He answered all our questions in person, text and phone no matter the hour. Jef More

by Fran1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Fran1, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Jeff went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Alec McKean - General Manager

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