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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

November 24, 2018

John Pryor was an exemplary salesman! John was low pressure, but simultaneously kept our needs in the forefront. We would come back to purchase another car without question! We came in not More

by pickles2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor
Nov 27, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 24, 2018

Subaru Crosstrek Love my new to me Subaru Cross Trek. The dealership was accommodating to my needs and responsive to my inquiries. After requesting the service departm More

by Big Geoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Jesse Bush
Nov 27, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new Subaru Cross Trek! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 24, 2018

First Subaru I had a good experience buying a new Subaru, which I’m very happy with and excited to drive on a daily basis. Decent price, friendly staff More

by khannan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Price
Nov 27, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 24, 2018

Great experience! We had an awesome buying experience at Gerald Subaru. They were upfront in regards to pricing and financing. We drove out of there with a 2019 Subar More

by TWIX$900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A, Jesse Bush, Tim Murray, Jon Thongphadith
Nov 27, 2018 -

Gerald Subaru of Naperville responded

TWIX$900, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them!  We understand that buying a car is an important decision and we are honored that you chose Gerald Subaru of Naperville. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 23, 2018

Great service Ehab took the time with us to explain every detail of the vehicle. He was extremely knowledgeable and great to work with through out the process. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref, Tim Murray
Nov 27, 2018 -

Gerald Subaru of Naperville responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 23, 2018

Smoothest car-buying experience I had a great experience with Gerald Subaru and Kelly in specific!! I actually ordered from another dealership and showed Kelly the order. She was abl More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Nov 26, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 23, 2018

Great overall sales service team Overall sales experience was wonderful - they understood our budget concerns, salesman worked for us by talking to JT in finance. After a few hours, w More

by JD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Tim Murray, Jon Thongphadith
Nov 27, 2018 -

Gerald Subaru of Naperville responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 23, 2018

Great very satisfied! Worked with Kelly Thomas on a purchase i was interested in. Kelly made tge purchase very relaxing and stress free, didn't pressure me into anything o More

by Tommy85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 21, 2018

First Subaru I purchased my first Subaru today and had a great experience at Gerald. Russ my salesman was very friendly and accommodating. I would definitely rec More

by Lmtd20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Anthony Mazany, Russ Harris
Nov 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 20, 2018

Great experience Eddy did a wonderful job working with me to help me find the perfect car. I am so glad I came to Gerald Subaru and I am so happy with my 2017 Impreza! More

by Audreyjdunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Nov 26, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

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