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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

November 29, 2018

Great Salesman Mike Price was really great to work with. He set appointments so he could guarantee me his undivided attention to work out a great deal. More

by ejblatti
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Tim Murray
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Thanks for the great rating, ejblatti. We're pleased that everything went well for you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 29, 2018

Gerald Subaru is very efficient Get Subaru helped me locate and purchase my new Forester. It came in a few days earlier than projected which was nice too. All those I spoke with prio More

by Libpaints
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Cynthia Barratt, Stephen Cook, Tim Murray
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 28, 2018

Great experience We had a great experience with Jesse. He was not pushy which is normally the worst part of a car buying experience. We will buy from here again! More

by Victoria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Dec 03, 2018 -

Gerald Subaru of Naperville responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 27, 2018

Naperville WRX Great experience, they were able to help me with all my needs. Plus they have a nice lounge area and it smelled like fresh flowers More

by Jdoggin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Nov 27, 2018 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your truly exceptional review of Gerald Subaru of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 27, 2018

Responsive, Predictable, Professional, Just purchased our third Subaru from Gerald Subaru. I’m an internet buyer and like the title above points out those are the qualities I value when b More

by eli1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Marie Stepanek, Michael O'Brien
Nov 27, 2018 -

Gerald Subaru of Naperville responded

eli1999, thank you for your loyalty to our dealership and for taking the time to write this review. Marie, Michael and Anthony's sales excellence is always consistent, and I’m glad your experience with them supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 27, 2018

Helpful & Attentive Had an enjoyable and expeditious experience buying a car for the first time in my life because of Maury. How often can you describe buying a car as "e More

by ricgruber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Maury Lopez
Dec 03, 2018 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 27, 2018

Pleasant Experience We started out to "look at" new cars. Jesse showed us a floor model (2017 Crosstrek) which we liked. Jesse was very thorough in describing the car.a More

by JR
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Jesse made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 26, 2018

Great Sales Person Paulo was great and very helpful. I was looking for a vehicle to purchase. I went to a lot of dealerships that day and test drove many vehicles. Sub More

by Pete1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Nov 27, 2018 -

Gerald Subaru of Naperville responded

It was a pleasure to read about your first buying experience working with Paulo. Congratulations on your new CrossTrek! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 25, 2018

Ascent Ehab was very helpful and educated us on all of the safety features Subaru has to offer. His expertise and knowledge of the Ascent was instrumental in More

by NewSubaruOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Nov 27, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 25, 2018

Kelly Thomas was fast, friendly and helpful when we picked up our Subaru. She was excited and happy for us and made the whole experience enjoyable. Tim Murray i More

by Mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Monomoy Ghosh, Stephen Cook, Tim Murray
Nov 27, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new Subaru! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

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