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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 01, 2018

Great service Had great service and attention throughout the purchasing experience. Since buying the car the dealership has continued to check in with me which I ap More

by Shgrmagnolia
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Shgrmagnolia, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Gerald Subaru of Naperville's Service Department. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 30, 2018

Buying an outback Knowledgeable and low pressure. A great buying experience. The Naperville race track made the test drive fun! Ice. Snow. Hills and bumps. We More

by Steve
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Pryor
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Steve, thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your outback . We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 30, 2018

Forester Sport purchase I was searching for an SUV since I sold my car this week and have purchased from a Gerald dealer before so that was a no brainer on where to go for a More

by Aprignano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Tim Murray
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Aprignano, I am very happy to hear that your overall experience with us has been efficient and pleasant. Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with our services. If you have any questions about pricing, please feel free to give me a call. I look forward to working with you again! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 30, 2018

Go here for your next Subaru, you won't regret it. Everything about the experience here at Gerald's was a breeze. From me walking in and getting helped to signing the papers. John Pryor and Tony Mazany More

by wroblewskki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Pryor
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 30, 2018

Michael Price Pleasure meeting a great man at the Sales consultant position very honest and very nice to work and he provides you with information in black and whit More

by Subarau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 30, 2018

Excellent Service It was great working with Jeff. Jeff is very knowledgeable of the product. He worked out the right deal for me to purchase my 2019 Legacy 3.6R. More

by Da Mojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Dec 03, 2018 -

Gerald Subaru of Naperville responded

We love hearing about customers that have a terrific experience at Gerald Subaru of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 30, 2018

Best Auto Dealership Experience Abid Khan and Tim Murray were very helpful throughout the process of my wife and I purchasing our new car. Both were courteous, knowledgeable, answere More

by Pykemyke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan, Tim Murray
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 30, 2018

courteous and attentive I felt everyone was being upfront and honest, there was no pressure to buy or add on anything you weren't interested in. Listened to exactly what we w More

by ddd13
Recommend Dealer
Yes
Employees Worked With
Michael Price, Marie Stepanek, Tim Murray
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 29, 2018

A great experience at Gerald Subaru A great experience. Michael Price took the time to ensure we new exactly what we were buying. We shopped at 3 other non-Subaru car dealers and the exp More

by JSH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Dec 03, 2018 -

Gerald Subaru of Naperville responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

November 29, 2018

Quick, and easy to deal with We were shopping all around for a particular car and found one at Gerald’s Subaru in Naperville. Sales manager directed us to Mike Price who worked w More

by SkWrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Monomoy Ghosh, Tim Murray
Dec 03, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Mike and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

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