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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

September 24, 2020

This is our fourth subaru purchased at Gerald Subaru so needless to say we are very pleased with this dealership. Collin Miranda has been exemplary at taking care of our service. He answers all questions a More

by rjr2241 Ray Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 24, 2020

We had a great experience working with both Jesse and Jeff! I had read so many great reviews about Jeff and scheduled an appointment to test drive the ascent. Jeff was wrapping up with a customer but ins More

by Subaru
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Jeff Walker
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 23, 2020

Leo Lopez was super kind and personable! It was a pleasure doing business with him. He took the time to get to know us before doing business. More

by Lownjordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 23, 2020

We bought our care with an online deal, the sale went through without a hitch. Leo was very helpful and a great sales man. We would buy a car from him again in a heartbeat. More

by bartnil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 23, 2020

My service advisor was Collin M. What a wonderful experience. Collin was so helpful and took the time to answer all my questions I had. He was professional and knowledgeable. Very nice young man. He’ More

by Vicky Kancherlapalli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 22, 2020

Collin Miranda is the best! He has been my service advisor several times and never fails to provide the best service and advice. He answers all my "dumb" questions with patience and clarity, never ma More

by SueR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Sep 25, 2020 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 21, 2020

Great experience with the dealership and my sales person Leo lopez with the purchase of my forester. No pressure to buy and take home,great deal and good price on my purchase. More

by bpiejko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Sep 23, 2020 -

Gerald Subaru of Naperville responded

Congratulations on your new Forester! Thank you for taking the time to write about your experience. It's great to know Leo and our staff were able to provide you with a pressure-free purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

September 20, 2020

Colin Miranda has been my service advisor since 2011. He is personable and knowledgeable about Subaru’s. Colin works with my schedule to set up an appointment, especially if it involves more than one day. I More

by khiggenson
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Sep 23, 2020 -

Gerald Subaru of Naperville responded

You have been doing business with Colin and Gerald Subaru of Naperville for years and your review about us is truly appreciated. We look forward to years of continued service. Take care and happy trails. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

September 19, 2020

Hubert was helpful, knowledgeable, friendly and not a typical "pushy" salesman. He made the experience much less daunting and more enjoyable. Highly recommend speaking with him. More

by Tanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hubert Sneideris
Sep 21, 2020 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 18, 2020

Jesse Bush was one of the best and nicest sales person that I have ever worked with . Jesse made sure I was happy with the Everything. More

by BarbaraP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Sep 18, 2020 -

Gerald Subaru of Naperville responded

Barbara, thanks for leaving this truly exceptional feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

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