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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 17, 2018

3.6R - custom Russ was excellent to deal with. I wanted a custom outback, and Russ made the process very easy to work thru. 2” lift, bull bar, and some AT tires More

by Skeeter0311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Dec 18, 2018 -

Gerald Subaru of Naperville responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 17, 2018

Great cars/great salesman Michael really helped me choose the right fit for myself. Very knowledgeable and easily able to answer all questions. Didn’t take long to get to the b More

by nickz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Dec 18, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 16, 2018

Painless experience. Dreading the process of buying a car, we were pleasantly surprised at how painless Russ Harris made this experience. He listened attentively to our ne More

by Jdprcp4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris, Tim Murray
Dec 17, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 16, 2018

one of the best car salesmen Ive known Maury Lopez did an excellent job. Very knowledgeable and articulate. I believe he will be a valuable asset to your team and organization. Best of lu More

by SJO
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Maury Lopez
Dec 17, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 15, 2018

Great service for a great price! Traditional dealership. Reasonable prices. Good customer service. It took a little time to do the paperwork and get a cosigner and all that but that i More

by Happycustomer47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Marie Stepanek, Tim Murray, Paulo Rodriguez
Dec 17, 2018 -

Gerald Subaru of Naperville responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chuck Dziak - cdziak@geraldauto.com

December 15, 2018

Leasing an Outback Overall the experience was positive. We didn't feel pressured into buying or leasing. The test drive track was awesome! One issue: We were asked More

by Peggy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Tim Murray
Dec 17, 2018 -

Gerald Subaru of Naperville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 14, 2018

Incredible! Bypassed dealer 1 mile from our house to go here All staff were very attentive, polite, helpful. Our salesman, Leo was very knowledgeable, not high pressure, incredibly personable, a delight! So hel More

by greeklung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Dec 17, 2018 -

Gerald Subaru of Naperville responded

Your compliments and kind words mean so much to us and our team, greeklung! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 14, 2018

Easy and efficient The sales staff is very friendly and knowledgeable. The process of buying was simple and efficient. I did not feel pressured or pushed by the salesman More

by Sgross0827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez, Eddy Orellana, Jon Thongphadith
Dec 17, 2018 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 14, 2018

Great They didn't have the color on the lot that we wanted but the manager said that he could have it on the lot in 24hr. I was back in 26hr. & he delivere More

by sadie3255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Dec 17, 2018 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 13, 2018

Excellent customer service and care!! I purchased a brand new 2019 WRX and Eddy Orellana was a pleasure to work with!! He handled the process very well, and was very accommodating. Jon Tho More

by kennyg2084@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Jon Thongphadith
Dec 13, 2018 -

Gerald Subaru of Naperville responded

Hello Kg2084 and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Eddy was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

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