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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 18, 2018

We bought a Subaru Ascent from Michael Price and had a great Michael Price was professional, knowledgeable, and very considerate, he was prompt for all of our meetings . It was a real pleasure to work with him. More

by Suburulady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Dec 18, 2018 -

Gerald Subaru of Naperville responded

We appreciate you taking the time to share your feedback with us!  We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

Dealer review Our salesman was very knowledgeable about the different cars. He was very patient with us and took the time to answer all of our questions. More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Tim Murray
Dec 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

Car info It was a very pleasant visit. Jeff Walker was very friendly and most helpful. I would highly recommend him and your dealership anytime. He wasn’t push More

by Carol555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Dec 18, 2018 -

Gerald Subaru of Naperville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

Ordered an Ascent This far the process of ordering our new Ascent has been straight forward and simple. Jeff gave a great and informative summary of the car and its fea More

by dan.ulaszek
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Dec 18, 2018 -

Gerald Subaru of Naperville responded

dan.ulaszek, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

Amazing Customer Service! We recently purchased a 2019 Outback at this location. We came to the store with no intention on purchasing any vehicle for that day (only to test dri More

by JessicaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Dec 18, 2018 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

highly recommend and trustworthy - women buyers I can't say enough about Eddy and this dealership. I went to Subaru on a whim thinking it was out of my league but instead was met by J.T. and Eddy wh More

by Momsdayout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Jon Thongphadith
Dec 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

Wonderful Service We are very happy with Gerald Subaru. We got a Forester with everything we want. Specifically thank to Mr Ricardo Rodriguez, our sales consultant. He More

by Yiwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Dec 18, 2018 -

Gerald Subaru of Naperville responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

Great experience. What I liked about the dealership was I never felt pressured and Jeff W made me feel comfortable and answered all my questions. Very friendly and know More

by Klc1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Dec 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

Mr. Price was very friendly and helpful! Thanks again Mr. Price We will definitely come back when we are ready to purchase our next car! More

by Ml
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Price
Dec 18, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 17, 2018

Service great. Pricing unexpected The added “accessories cost” line item to the price was an extra $900 that was not expected. Had expectations been managed about this added cost, oth More

by Lizzieh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia, Russ Harris, Tim Murray
Dec 17, 2018 -

Gerald Subaru of Naperville responded

Your compliments and kind words mean so much to us and our team, Lizzieh! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

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