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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

February 01, 2019

Treated like a queen..., It would be a better world if all buying experiences could be this awesome. I’m convinced you dip all your people in “friendly powder” before they hit More

by Cherir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref, Jon Thongphadith
Feb 05, 2019 -

Gerald Subaru of Naperville responded

We appreciate you taking the time to share your feedback with us!  We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Alec McKean - General Manager

January 31, 2019

Amazing, easy, fun, and fast. High energy fun fast and easy. Treated like family here and not pressured into anything. I would highly recommend this dealership to anybody looking t More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Tim Murray, Jeff Walker
Jan 31, 2019 -

Gerald Subaru of Naperville responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free truly exceptional shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Subaru of Naperville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

January 31, 2019

Jeff walker is the man to go too Jeff really helped me out and made me feel less uneasy about buying a new car. He was straight forward and knew what he was doing. He also made me fee More

by Milkman17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Russ Harris, Tim Murray, Jeff Walker
Jan 31, 2019 -

Gerald Subaru of Naperville responded

Milkman17, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your truly exceptional new car! Sincerely, Alec McKean - General Manager

January 31, 2019

Sales I felt comfortable working with them. They made you feel welcome in their facility. They were only serious about making the sale if they know you are More

by Dean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien, Jeff Walker
Jan 31, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful truly exceptional experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Alec McKean - General Manager

January 31, 2019

Jeff Walker has an excitable personality. Answer all my questions with enthusiasm and extremely knowledge and about the Subaru. I really enjoyed taking with him and I wasn't t pressured into More

by flowers976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Cynthia Barratt, Jeff Walker
Jan 31, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Alec McKean - General Manager

January 31, 2019

Purchasing a 2019 Forester Ehab was very helpful and patient with me during my decision making process. It was a pleasure to deal with him and Gerald Subaru. The Forester is a w More

by Bob 1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Ehab Aref, Tim Murray
Jan 31, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the truly exceptional kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Alec McKean - General Manager

January 31, 2019

Awesome experience! Loved my experience for the third Subaru purchased at Gerald Subaru of Naperville! Michael Price was wonderful as was Jon in financing. I felt lik More

by Christinafas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Jon Thongphadith
Feb 05, 2019 -

Gerald Subaru of Naperville responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Alec McKean - General Manager

January 29, 2019

Great customer service! Paulo was a fantastic salesperson. He was very attentive, respectful & kind. He went above and beyond to make sure we were satisfied with our purchase More

by JenMitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Marie Stepanek, Tim Murray, Paulo Rodriguez
Jan 29, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Alec McKean - General Manager

January 29, 2019

New Subaru Customer My wife and I were very impressed with what Subaru has to offer. I often overlooked this brand until recently and could not be more impressed. We are More

by miked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Jan 30, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

January 28, 2019

Subaru Forester I had a good experience with Gerald Subaru. My sales person was very friendly and knowledgeable. They made the car buying process easy. I love the More

by RobbieD1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Tim Murray, Michael O'Brien
Jan 28, 2019 -

Gerald Subaru of Naperville responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your Forester purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean - General Manager

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