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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

February 12, 2019

Fantastic service My experience at Gerald Subaru was fantastic. Car buying is intense, and they made it so much easier with their kindness and sincerity. Our salesperso More

by JenMitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Marie Stepanek, Tim Murray, Paulo Rodriguez
Feb 12, 2019 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

February 12, 2019

Buying an Ascent I had a very good experience with Gerald Subaru. I would recommend this dealership because they did not hit me with the Hard Sell. They gave me the More

by GuyM2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Feb 12, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Alec McKean - General Manager

February 11, 2019

Loyal Subaru Customer The whole team makes you feel like they are dedicated to just you. I was originally hoping to work with Kelly Thomas based on her amazing reviews. She More

by atmoustis
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kelly Thomas, Monomoy Ghosh, Russ Harris
Feb 11, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new Crosstrek and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Alec McKean - General Manager

February 11, 2019

Working with Jesse Bush was amazing. Jesse was wonderful to work with, patient, and very accessible whenever we had questions. We would definitely work with him again whenever we're in t More

by someguy12314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Feb 11, 2019 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

February 10, 2019

New Forester Excellent customer service from start to finish. Abid was very knowledgeable of the product and personable. Top notch. Also Tim Murray was very helpfu More

by ace1425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan, Tim Murray
Feb 11, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

February 10, 2019

Bought a 2019 Crosstrek The ease of the buying experience and great attitude of the staff made Gerald Subaru a quality place to buy a new car. From making initial inquiries More

by Greg H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Monomoy Ghosh, Russ Harris
Feb 11, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Alec McKean - General Manager

February 09, 2019

Great, friendly service. And very knowledgable From the moment I walked in, I felt like family. Everyone was nice and welcoming. My salesman was very patient with all the questions I had! More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Feb 25, 2019 -

Gerald Subaru of Naperville responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Alec McKean - General Manager

February 09, 2019

Excellent service The moment we entered the dealership, we were received with smiles. The patience of the employee was exceptional. I would shop here again thanks aga More

by Cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Feb 11, 2019 -

Gerald Subaru of Naperville responded

Cargirl, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

February 09, 2019

Nice place to get the car I’ve visited multiple Subaru dealerships, and purchaseed car here. The main reason is the great warranty deal and clean car main. Also my dear provide More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Feb 11, 2019 -

Gerald Subaru of Naperville responded

Congratulations on the new Subaru Forester Sport! We know that buying a vehicle is a big decision for most, and we’re so happy you decided to work with us. Be sure to give us a call when you are due for service or are in need of any assistance. Sincerely, Alec McKean - General Manager

February 07, 2019

Great deal, great experience! My wife and I really enjoyed purchasing our Outback from Jeff Walker at Gerald Subaru in Naperville. Jeff is very personable and cares for his custom More

by eident
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Feb 07, 2019 -

Gerald Subaru of Naperville responded

eident, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Alec McKean - General Manager

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