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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

February 15, 2019

Easy Transaction and Nice People Very easy to work with. This experience was much different from the typical high pressure situations you tend to find with most dealerships. From the More

by Worldamingo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Tim Murray
Feb 20, 2019 -

Gerald Subaru of Naperville responded

Worldamingo, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

February 15, 2019

Great Sales people, not too pushy! Very nice sales people who aren’t too pushy when trying to sell you a car. Their staff was friendly and very helpful. When purchasing a new car, they More

by afarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Ricardo Rodriguez, Tim Murray, Paulo Rodriguez
Feb 20, 2019 -

Gerald Subaru of Naperville responded

Thank you for the great review, afarrell. Please come visit us if you need anything else, be it service or sales. Sincerely, Alec McKean - General Manager

February 15, 2019

Great experience with Gerald Subaru! First of all, the sales person Paulo was very helpful and sincere. He tried to do his best to match all my expectations. He understood my budget, and More

by YJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Marie Stepanek, Paulo Rodriguez
Feb 20, 2019 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager

February 14, 2019

Thanks for getting us in our new Ascent! Everyone we dealt with super helpful and easy to deal with. Eddie O, Nino, Jon and Tim all worked with uswithout any pressure. No time wasted, and T More

by Eli H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Eddy Orellana, Tim Murray, Jon Thongphadith
Feb 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new Ascent and we look forward to doing business with you again in the future. Sincerely, Alec McKean - General Manager

February 14, 2019

Excellent Ehab was an excellent resource who went above and beyond to answer all of my questions, and make this process as easy/seamless as possible. More

by MitchV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Feb 14, 2019 -

Gerald Subaru of Naperville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

February 14, 2019

Dealer was Amazing Dealer was amazing. I bought a 2019 Crosstrek Limited and it is great. Eddy Oreliana was a great help. I was on the driving course showing me differ More

by Mike1290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Jeff Walker
Feb 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new 2019 Crosstrek Limited! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, Alec McKean - General Manager

February 14, 2019

Great Experience Just purchased a new Subaru Forester at Gerald. First Subaru, we are long time Toyota customers but wanted to try something new. Love the car and thin More

by Sally M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Tim Murray
Feb 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

February 13, 2019

Excellent service ! The process was very fast and clear! He explained all details and very good service . He was very professional and patient to all questions and doub More

by Gil92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Feb 13, 2019 -

Gerald Subaru of Naperville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

February 12, 2019

Excellent service Jeff was very helpful in finding the right car for us. Answered all our questions and helped us get the car we wanted. He took the time to make sure More

by Julaszek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jeff Walker
Feb 12, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

February 12, 2019

Great dealership to work with! We worked with Jesse as our sales rep and we’re very thankful we got to work with him! He’s super down to earth, very candid and always willing to he More

by Joy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Feb 12, 2019 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

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