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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

March 02, 2019

Five Star Car Buying Experience! Kelly Thomas at Subaru of Naperville Is The Best!! We have purchased our second Subaru from Kelly and our fourth car through Gerald. Kelly takes the More

by WJN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Alec McKean, Kelly Thomas, Marie Stepanek, Tim Murray
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Kelly and the rest of the Gerald Subaru of Naperville team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Alec McKean - General Manager

March 02, 2019

1ST time buying a Subaru Leo Lopez was very professional and courteous guiding me through the process of buying my very first used Subaru and Tim Murray in finance was very co More

by M.L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Nino McMorris, Tim Murray
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Alec McKean - General Manager

March 02, 2019

Forester purchase Mike gave us a thorough test drive and explanation of all the features of the 2019 Forester, making our decision to purchase the vehicle very easy. More

by Crc
Recommend Dealer
Yes
Employees Worked With
Michael Price, Monomoy Ghosh, Tim Murray
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Congratulations on the new 2019 Forester! We know that buying a vehicle is a big decision for most, and we’re so happy you decided to work with us. Be sure to give us a call when you are due for service or are in need of any assistance. Sincerely, Alec McKean - General Manager

March 01, 2019

Excellent Service Excellent service by Kelly Thomas. I cannot say enough nice things about her character, and helping me through the process of purchasing a new car. More

by kennys1134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

February 28, 2019

Big decision made easy. I was really luck to work with Ehab when I bought my Impreza Sport. He was very professional, patient and he went above and beyond to make sure my car More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Feb 28, 2019 -

Gerald Subaru of Naperville responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Subaru of Naperville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

February 28, 2019

Product Expert Jesse was very knowledgeable about the car he sold me - his explanations and demonstration were consistent with all that I had researched prior to mee More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Feb 28, 2019 -

Gerald Subaru of Naperville responded

Dan, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Alec McKean - General Manager

February 28, 2019

Perfect One! We are happy to have approached Gerald Subaru of Naperville. The staff are friendly and treated us well. We were given good amount of information abo More

by My 1st Subaru!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Feb 28, 2019 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

February 28, 2019

No Fuss Russ Russ Harris is a great salesperson. I enjoyed his thorough knowledge about the Forester. I expressed interest over nine months ago and he kept me post More

by Klorek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Klorek, thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your Forester. We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Alec McKean - General Manager

February 28, 2019

Leasing a forester I had a great experience leasing my 2019 forester. The service was excellent, I felt I was getting a fair deal and I left feeling completely taken car More

by Cddomek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Nino McMorris, Jeff Walker
Mar 04, 2019 -

Gerald Subaru of Naperville responded

I am happy to hear your time spent with our staff was pleasant. Congratulations on your new 2019 Forester! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Alec McKean - General Manager

February 26, 2019

Leo Lopez is a Rock Star! Leo helped with a special request to replace a license plate holder that was lost after a repair. He was so kind as to handle the request promptly! More

by reviewjb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Feb 26, 2019 -

Gerald Subaru of Naperville responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Chuck Dziak - cdziak@geraldauto.com

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