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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

March 08, 2019

Great experience Ehab was very knowledgeable about the 2019 Subaru Forester we came to purchase. He was very helpful and patient throughout the car-buying process. Tha More

by Kim64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Mar 11, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

March 07, 2019

First time buyer I recent leased 2019 forester from Eddy over at Gerald subaru. It was a 2 day process and it was my first time car shopping so i was a little overwhel More

by ChangwooHan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eddy Orellana, Jon Thongphadith
Mar 07, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new 2019 forester and we look forward to doing business with you again in the future. Sincerely, Alec McKean - General Manager

March 06, 2019

Great Second Experience This was my second vehicle purchased at Gerald Subaru of Naperville. Both experiences have been extremely simple, quick, and to the point. I would be More

by jTSmall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Paulo Rodriguez
Mar 06, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this great review, jTSmall. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean - General Manager

March 05, 2019

In and out with no hassle Did most of the work online finding what I would need and what was available with Cynthia and was able to set up an appointment with Jeffrey for early More

by KyleJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Tim Murray, Jeff Walker
Mar 05, 2019 -

Gerald Subaru of Naperville responded

KyleJ, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Alec McKean - General Manager

March 05, 2019

Great people to work with We purchased an Outback on Friday. We looked at both the Asent and the Outback on the previous Thursday. We felt that the Outback would be best for More

by JTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris, Tim Murray
Mar 05, 2019 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

March 05, 2019

No Fuss Russ is true to his motto! Gerald is our Subaru dealer by choice. I purchased my Legacy in 2011 and when it was time to trade in the Lexus 350RX, I persuaded my husband to take More

by Zamo51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris, Tim Murray
Mar 05, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new Lexus 350RX and we look forward to doing business with you again in the future. Sincerely, Alec McKean - General Manager

March 03, 2019

How to buy a car the easy way We worked with Abid and Tony. Low pressure, polite and has complete knowledge of Subaru cars. The selection, negation and financing processes all wer More

by Agoodjudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Abid Khan
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this review, Agoodjudge. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

March 03, 2019

helped us find a car We were greeted by Maury Lopez when we entered the dealership and he offered to help us. We wanted to look at several different cars and he accommodat More

by kt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Maury Lopez
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Alec McKean - General Manager

March 02, 2019

Excellent Customer relationship rendered and is very intuit Kelly is an asset to the Gerald Subaru in Naperville.. she is very excellent in customer relationships & very perceptive of the needs of the customer More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Hello Sue and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Kelly was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

March 02, 2019

Amazing team work MOB was knowledgeable and did a great job getting my paperwork turned in with the quickness. His real name is HAROLD, fun fact. Harry for short. He lo More

by Mkessel6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Michael O'Brien, Jon Thongphadith
Mar 04, 2019 -

Gerald Subaru of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

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