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Gerald Subaru of Naperville

Naperville, IL

4.7
3,069 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,069 Reviews of Gerald Subaru of Naperville

October 21, 2020

I arrived at the dealership without a scheduled appointment. Collin was very friendly and professional . Collin provided a well-detailed and prioritized list of service needs and was able to servic More

by Gilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Oct 26, 2020 -

Gerald Subaru of Naperville responded

Gilbert, thank you for taking the time to write this truly exceptional review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 21, 2020

Kelly Thomas the first and probably only salesperson in whom I have had complete trust. She helped me define my interest and provided professional guidance to help me get the best outcome for my situation. More

by Subaru Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Oct 26, 2020 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review! We couldn't be happier that you enjoyed your experience here at our dealership and that Kelly was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 20, 2020

Easy trade-inby John from Naperville, ILOctober 18, Easy trade-in by John from Naperville, IL October 18, 2020 Very efficient. Polite and direct approach taken by salesman (Lenny S.), who understood More

by jch520
Recommend Dealer
Yes
Employees Worked With
Jim Fischer, Lenny Shukhman
Oct 23, 2020 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 19, 2020

There was n high pressure, The salesman listened to our wishes. We felt very comfortable with our experience experience. We are very happy with our purchase. More

by Mike Greene
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Kenny Gross
Oct 22, 2020 -

Gerald Subaru of Naperville responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Subaru of Naperville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 18, 2020

Trish did an outstanding job helping facilitate the scheduled maintenance for my STI S209. Despite not having a scheduled appointment they were able to work my request into their schedule and kindly pr More

by Bradley Bishop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Devitt, Trish Svizzero
Oct 21, 2020 -

Gerald Subaru of Naperville responded

Bradley, thank you for the feedback! We are happy to hear about your positive experience at Gerald Subaru of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 17, 2020

Ehab is a patient, knowledgeable professional. He listened to what we wanted and worked with us and helped us through the Costco program. We were at Gerald last year and worked with Ehab. He spent a More

by Aeswater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Ehab Aref
Oct 21, 2020 -

Gerald Subaru of Naperville responded

Thank you for reviewing your time spent at Gerald Subaru of Naperville. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Ehab is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 17, 2020

Ehab was extremely helpful and provided a pleasurable and successful car buying experience. We appreciate all the safety measures that were put in place at Gerald for Covid precautions and how all the staff More

by nms
Recommend Dealer
Yes
Employees Worked With
Michael Price, Ehab Aref
Oct 21, 2020 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your wonderful review of Gerald Subaru of Naperville and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 16, 2020

Leo was incredibly patient with me and my need for to be within a certain budget. Still able to walk out with a car I love! More

by Slambo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Oct 21, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to provide us with a truly exceptional review! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Gerald Subaru of Naperville! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 16, 2020

My car is amazing and the only reason I got it is because I have an amazing salesman Paulo Rodriguez. He found the exact color and year for me More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Oct 21, 2020 -

Gerald Subaru of Naperville responded

Amy, congratulations on your truly exceptional purchase! I hope you are continuing to enjoy your new car! It's wonderful to know you feel confident in your decision to choose Gerald Subaru of Naperville as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 15, 2020

Bought my Forester in 2012 and have always received the best of service from Collin and Gerald Subaru. They stand behind their service & guarantees. Collin is the best service advisor I've ever had the ple More

by Ken H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
Oct 19, 2020 -

Gerald Subaru of Naperville responded

Ken, thank you for the awesome feedback! You're right, Collin is a truly exceptional service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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