Gerald Kia of Naperville

Went to Gerald Kia just to test drive the new Sportages but ended up leaving with purchasing one. I had not bought in car in about ten years and was quite frankly not looking forward to the whole process. but ended up leaving with purchasing one. I had not bought in car in about ten years and was quite frankly not looking forward to the whole process. My worries were quickly abolished after meeting and talking with salesman John Smith. John was very friendly, informative, and most importantly listened to what I had to say. Because of John the entire car buying process was painless, and actually enjoyable, from beginning to end. I definitely look forward to recommending John and Gerald Kia to those I know and my next purchase of a new/used vehicle. P.Hickman 2011 Kia Sportage SX AWD More

John Smith was great from the moment we walked in the door. He helped me find the best car at the best price for me. He was very helpful and friendly and asked questions that helped narrow down the sel door. He helped me find the best car at the best price for me. He was very helpful and friendly and asked questions that helped narrow down the selections of cars based on my needs and wants. I will be going back to Gerald Kia and John Smith for years. More

We had visited other dealerships while shoping for our vehicle. We had looked at Ford, Chevy, and Toyota before going in to Kia. Fell in LOVE with the Soul! The staff was so outgoing and friendly and Ric vehicle. We had looked at Ford, Chevy, and Toyota before going in to Kia. Fell in LOVE with the Soul! The staff was so outgoing and friendly and Rich made the whole transaction smooth and very easy. Would definitely go back to Gerald Kia in Naperville and would work with Rich again in a heartbeat. Thanks Kia! More

Gerald Kia was the 3rd dealer I visited when shopping for a new car. After visiting Kia and speaking with John Smith, I found it difficult to even consider the other two options. I am a young buyer with a a new car. After visiting Kia and speaking with John Smith, I found it difficult to even consider the other two options. I am a young buyer with a brand new career. John understood this and made sure to show me the car that had everything I needed and desired. In addition, I felt he went above and beyond to get me a good price. John made sure that I drove of the lot with a car that fit my needs and my budget. I highly recommend this dealer, and I would tell anyone considering a Kia from Gerald that they HAVE to see John Smith! Thanks Kia, and thanks John for everything. More

Looking for are new Sedona I thought after going to two other dealerships I might look at another brand . So I with reluctance I called Gerald and to surprise I actually got a salesman that new the product other dealerships I might look at another brand . So I with reluctance I called Gerald and to surprise I actually got a salesman that new the product and listened to my needs in the car that was Rich he was fantastic made the experience enjoyable .I will recommend Rich and the Gerald family to everyone I know as Rich said that we are family know Thank you! More

Rich was a pleasure to work with! As soon as my Soulster comes on the market I'll be back to buy one of those from Rich as well. comes on the market I'll be back to buy one of those from Rich as well. More

I purchased my Kia Sportage in April. My salesman, John Smith, was full of information and made me feel comfortable as soon as I walked through the door. He was eager to help me make a decision and not pre Smith, was full of information and made me feel comfortable as soon as I walked through the door. He was eager to help me make a decision and not pressure me into buying something from him. Of course, as soon as I drove the Sportage I fell in love with it. He spent the time to go through every feature the car had and how to use them. All the way through the negotiating process John was above board and fair. I am so happy with my purchase. More

I purchased my 2011 Kia Optima from Gerald Kia in June. John Smith was very helpful in my decision. I had a specific color and options package in mind when arriving at the dealership. After being there for John Smith was very helpful in my decision. I had a specific color and options package in mind when arriving at the dealership. After being there for 5 minutes, I ended up falling in love with a different color and options package that I saw. I thought was way out of my league and I could never own a vehicle like that! John Smith made sure that I could get the car that I wanted for the price that I could afford. I could not be happier with the way they treated me and worked to get the car I loved. I appreciate the follow up calls to make sure that I love my car and that everything is working as it should. I had purchased my previous Kia from this dealership as well and would highly recommend this dealership to anyone interested in a vehicle. More

From the time I exited my car to walk into the car dealership John Smith greeted me with the biggest smile, which intel caused me to release the negative stress that I was feeling because i was a woma dealership John Smith greeted me with the biggest smile, which intel caused me to release the negative stress that I was feeling because i was a woman going into a "man's world" and i felt that they were going to devour me. I was wrong. John Smith from beginning to end welcomed me, fed me, and made sure that my experience at Gerald Kia was the best I would ever encounter at any car dealership. I purchased my 2011 Kia Forte effortlessly and I am living, laughing and loving on my new car each and everyday due to John's hard work and dedication to his work. This is why I have given Gerald Kia 5's all around because they are committed to excellence when it comes to good customer service. More

Took my vehicle in for service last week and right off the bat the service manager stormed my vehicle trying sell me every fluid service they offered. I would understand his concern... If my vehicle had m the bat the service manager stormed my vehicle trying sell me every fluid service they offered. I would understand his concern... If my vehicle had more then 10k miles on it. I love my Kia Soul, but really?! Let's wait till I've had more then 3 oil changes before you try taking my money. He was very rude from the get go and didn't seem knowledgable at all of the products the dealership had to offer, he even said that if I didn't get my tires rotated every time I visited, I would be forced to relinquish my warranty. I was irate at this point with all that had gone on before my vehicle was even touched by a mechanic I nearly walked out until one Adam Vandiver stepped in and showed me nothing but respect and an overwhelming plethora of know how. He made the visit more manageable for me and tried his best to repair the damages the service manager had made on my impression of the dealership. It seemed as thou all the technicians hated working there and that his manager skills unfortunately had transferred over to his team as well. I would like to thank Adam and all the Technicians for there help except for an older aged tech that made very rude remarks towards me that I overheard. He was telling another tech to check if his parts where ready, I think he was telling him to go up front towards me to look at my teenage daughter. I was disgusted at it and was thankful to have a kia so he didn't touch my vehicle being that he was a Subaru tech. All in all I would not recommend the dealership due to the fact that Mark showed me very little respect and also for the fact that my teenage daughter was eye candy and fealt very uncomfortable because of it. More