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Gerald Kia of Naperville

Naperville, IL

3.1
556 Reviews

1661 Aurora Ave

Naperville, IL

60540

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556 Reviews of Gerald Kia of Naperville

January 12, 2013

We stopped by to check out some vehicles during the time we were getting one serviced, and was referred to Santiago for assistance with Kia Models. He was more than happy to help us identify our needs and r More

by yoohuijuen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 14, 2013 -

Gerald Kia of Naperville responded

Thank you for taking the time to write this review! We always strive to make sure our customers have the best experience possible, so I am glad to hear about your interactions with Santiago. He always takes the time to get to know his customers and to understand what it is that they're looking for in a vehicle. On behalf of Santiago, and all of us here, I want to thank you again for this review and welcome you to the Gerald family. Keep up with us on Facebook and Twitter for specials and updates from the dealership. -Mark Phillips General Sales Manager mphillips@geraldauto.com

December 26, 2012

Glenn Miller sold me a 2011 kia sorento this week. He actually made this transaction enjoyable and pleasant. From the moment he responded to my on-line inquiry (less than 5 minutes) I was convinced that More

by dutch291
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 27, 2012 -

Gerald Kia of Naperville responded

Congratulations on your new Sorento! We're thankful your transaction was enjoyable and pleasant. We love to hear Glenn wasn't the stereotypical car salesman for you. Your recommendation is a huge compliment to our entire staff as well. Please stop in and see us again soon! Don't forget to find us on Twitter and Facebook for exciting offers and promotions. -Mark Phillips General Sales Manager mphillips@geraldauto.com

December 15, 2012

We had a great experience with this dealership. We used the e-price from their website, and received a great price for the new Sorento we purchased. Salesman was very friendly, and helpful. They worked wit More

by jbunk13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Buoncore
Dec 18, 2012 -

Gerald Kia of Naperville responded

We appreciate your feedback! We're thrilled you received a great e-price from our website, as well as a great deal on your trade-in. Your business is greatly appreciated. be sure to visit us again soon. Don't forget to find us on Twitter and Facebook to take advantage of special promotions and exclusive online offers. Congratulations on your new Sorento! -Mark Phillips General Sales Manager mphillips@geraldauto.com

November 28, 2012

Me and my wife met with Michael Gately of the Gerald KIA Sales department. Michael provided us with a great deal of knowledge and insight on the KIA Sorento we were looking to buy. I purchased the KIA Sor More

by jmack1121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 29, 2012 -

Gerald Kia of Naperville responded

John and Maryann, Thank you for choosing Gerald Kia! We're happy to hear you enjoyed working with Michael and the rest of our staff. It's great Michael helped you make the right decision by answering all your questions and giving you options. He will truly appreciate your recommendation. We look forward to helping you again soon, congratulations on your new Sorento! Be sure to find us on Twitter and Facebook to take advantage of special offers. -Mark Phillips General Sales Manager mphillips@geraldauto.com

November 16, 2012

My car was totaled and I needed a new one badly. With less than stellar credit, i was afraid of what my options would be. I knew i wanted a kia sportage, but needed it to be the right price. I tried lo More

by danakate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 19, 2012 -

Gerald Kia of Naperville responded

Thank you for choosing Gerald Kia! It's unfortunate that your car was totaled, but we're happy you came to visit us. We understand that each customer brings has a unique situation in to our dealership. We're ecstatic that despite your credit situation you walked away with the 2013 Kia Sportage you wanted! Michael will love to hear you enjoyed working with him, thank you for recognizing his efforts. We look forward to helping you when it's time for your next vehicle. Be sure to find us on Twitter and Facebook to take advantage of everything our dealership has to offer as well. -Mark Phillips General Sales Manager mphillips@geraldauto.com

November 03, 2012

I've already recommended Glen to all of my friends who are in the market for a Kia. He worked hard to get us the best deal for our trade in and a great deal on my new Kia Soul. Very happy! More

by popekristip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Miller
Nov 06, 2012 -

Gerald Kia of Naperville responded

We appreciate your feedback! It's awesome you have recommended Glen to all of your friends. We're ecstatic you are very happy with your new Kia Soul. Thank you for choosing Gerald Kia! We look forward to working with you in the future. Please stop in and see us again soon. Be sure to find us on Twitter and Facebook to take advantage of everything our dealership has to offer as well. Thanks again! -Mark Phillips General Sales Manager mphillips@geraldauto.com

November 02, 2012

My wife and I were looking for a new automobile. We zerowed on Kia Forte and Hyundai Elantra 5 door. After much research and deliberation and decided on the Kia Forte 5 door model. Carlos Mendoza [sa More

by robmarkre
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2012 -

Gerald Kia of Naperville responded

Congratulations on your new KIA Forte! We love that you had a great experience with Carlos. Thank you for your business and positive feedback as well. We always love to hear from valued our customers! Please feel free to contact us at anytime if you have any questions or concerns regarding your new Forte. We look forward to working with you again soon! Check us out on Twitter and Facebook for exclusive online specials. -Mark Phillips General Sales Manager mphillips@geraldauto.com

October 23, 2012

Glenn was on top of it. He was getting over a cold and still willing to come in on his day off if needed.....Service excellent..... We had a great experience and will tell our friends and family to go to More

by jeanmorris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 24, 2012 -

Gerald Kia of Naperville responded

Thank you for this great review! We love that even though Glenn had a cold he was willing to come in on his day off to help you. He is a perfect example of what our staff strives to be for our valued customers. Your recommendations to family and friends are truly appreciated as well. If you have any questions or concerns about your vehicle feel free to reach out to Glenn or any member of the Gerald Subaru Kia staff. Thanks again for sharing your experience. Please follow us on Twitter and Facebook for exclusive online offers. -Mark Phillips General Sales Manager mphillips@geraldauto.com

October 19, 2012

Ed Bemis was my sales rep. He was really great. He was honest. Even when it was the answer i didn't want to hear. He was accessible and nice too. I really enjoyed him. Also, the manager Michael Meah w More

by rocky.ruggiero.5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Bemis and Michael Meah
Oct 22, 2012 -

Gerald Kia of Naperville responded

Thank you for recognizing Ed! It's great he was honest throughout the entire process. Our staff believe honesty is always the best policy to allow our customers to make the best decisions. Michael will appreciate your kind words as well. It's awesome you appreciated our lifetime transmission and engine guarantees. If you need anything from our staff please contact Ed or any member of the Gerald team. Also, be sure to follow us on Twitter and Facebook, we offer exclusive online offers for our "likers" and followers. -Mark Phillips General Sales Manager mphillips@geraldauto.com

August 15, 2012

I came in after much research on different cars. I was very impressed with Mike Gately. He listened to what I had to say about the budget I have and didn't try to sell me a car that I couldn't afford. More

by sjn082262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 05, 2012 -

Gerald Kia of Naperville responded

Thank you for taking the time to give us feedback. We're grateful Mike listened to your budget concerns and didn't try to sell you a car you couldn't afford. At Gerald Subaru Kia of Naperville, our staff avoids hidden costs all together. It's awesome that you noticed that as well as, our staff's commitment to making our customers comfortable in a down to earth environment. Enjoy your new Kia Rio and please contact us with any questions you may have. Our service department steps in where our sales team leaves off! Be sure to follow us on Twitter and Facebook to stay current with our promotions and specials also. -Mark Phillips General Sales Manager mphillips@geraldauto.com

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