Gerald Kia of Naperville

Awesome and Memorable Experience Quintin was such a pleasure to work with! He is clearly knowledgeable about and dedicated to his company. He went above and beyond to ensure that I ha Quintin was such a pleasure to work with! He is clearly knowledgeable about and dedicated to his company. He went above and beyond to ensure that I had the necessary information and to help find a vehichle to fit my needs. This made it easy for me to make a decision on my new Shiny Black Optima :) ! More

Great Customer Service!! The experience at Gerald KIA was one of the best we've ever had. They provided us all the help and more in our car leasing quest. ALL of the staff th The experience at Gerald KIA was one of the best we've ever had. They provided us all the help and more in our car leasing quest. ALL of the staff there was very friendly, starting with Quentin, whom was very funny, Kenneth Moy, to even the service men in the back. It was a very enjoyable experience, THANK YOU!! More

Great experience! Suzie Gonnerman was GREAT!!!!! Spent a lot of time going over features, test drive, etc. There was no pressure, but very very good sales technique! Suzie Gonnerman was GREAT!!!!! Spent a lot of time going over features, test drive, etc. There was no pressure, but very very good sales technique! More

Customer service top-notch This is a longer version of my review on Google because I figured I'd give a little more detail if it allowed me to, and I waited a couple more weeks This is a longer version of my review on Google because I figured I'd give a little more detail if it allowed me to, and I waited a couple more weeks owning my used car purchase from Gerald Kia to see how it went. So I saw an ad for a used vehicle at Gerald Kia under my insurance company's car buying services. I haven't purchased a car from a dealer in a long time, the last one being a new car purchase years ago, much less a used car as I haven't had much luck buying a used car from a dealer, they usually end up being lemons. Because I was interested in the vehicle, I thought I'd take a chance and contacted Ken Moy as referred to in the ad, and Ken also had Quentin Stanley or "Q" as they call him, work with me to take the car for a test drive. When we got back from the test drive, Ken took the time to patiently go over the numbers for me, and although I was initially going to walk away as I wasn't prepared to purchase a car that day, he presented the best deal possible plus he gave me a great deal for my trade. I did have to wait for the vehicle almost two weeks before I could complete the deal because Ken recommended they keep the vehicle until they took care of a couple issues with the car that I pointed out during my test drive and inspection, which I appreciated because the car was eventually going to be for my daughter. Throughout the process, Ken kept in touch with me over the phone and kept me updated on its progress, or lack thereof, because there was a wait for parts, and he promptly returned my texts and calls, then had the car nicely detailed when it was ready to be picked up. Quentin helped complete the deal. The whole experience restored my faith in buying used cars from a dealer, well, mainly from the Gerald Kia dealership because Ken and Q were really conscious of customer service and satisfaction. Joseph, their business manager, was also very conscious in ensuring all paperwork was accurate and complete. The partnership of Ken and Q is a winning combination at Gerald Kia as I see many positive reviews before mine of their work together, and the other salesmen not involved in the deal, like Tremaine who also contacted me through texts, were also courteous and helpful when I was looking for either Ken or Q even though he wasn't directly involved in the deal. Only time will tell if the used vehicle I purchased from them was a good one, but after almost a month now, so far so good, and a manager (sorry forgot his name) even made a follow up call to see how everything is going, and all this for just a used car! vThe experience and service I received was top notch, so different from what I'm used to with car dealers, which will make me consider Gerald Kia for my new (or used) car needs in the future. More

Michael Nielsen Michael Nielson is an excellent sales representative. He is willing to assist in any way he can to make the car buying experience as easy as possible. Michael Nielson is an excellent sales representative. He is willing to assist in any way he can to make the car buying experience as easy as possible. Michael continues to follow up after the sale. He makes you feel like your part of the Gerald family. He is very knowledgable. Also he is a true family person. More

Patience beyond compare!! Quentin was so incredibly patient and kind to me as well as my two young daughters who accompanied me. Quentin's tireless effort to get me into the ri Quentin was so incredibly patient and kind to me as well as my two young daughters who accompanied me. Quentin's tireless effort to get me into the right car for what I could afford was so greatly appreciated. Gerald Kia better keep Q around- I'd follow him to another dealership just for the customer service!! Thanks also to Ken, who worked his magic behind the scenes, as well as Ryan who wrapped up the deal and understood my need to get home with the girls after a long day! Thanks again!! Lorri Fisher Mark More

Phenomenal Service! First off, I would like to thank this dealership for setting me up with such a fantastic car. I have saved so much in the last year that walking in to First off, I would like to thank this dealership for setting me up with such a fantastic car. I have saved so much in the last year that walking in to this place made buying my first car quite the experience. They were willing to make you comfortable, open minded in different options, and happy with all choices right down to the financing. Two people that I would like to name personally would be the sales associate Chris Taylor and the manager Ken Moy. The great thing about Chris was that he was determined to get us a great deal and showed us much determination without being over bearing. He made it less complicated and that was appreciated. His manager Ken ended up coming over to make sure that all deals were thoroughly explained further.. He did amazing. I don't think I have ever met a manager who was so willing to be helpful to someone buying a car. He treated us kindly and was very funny as well! If you want someone who is going to give you a great deal, phenomenal service, and a beautiful car ... This is the place. I would go back in a heartbeat and will only recommend them from now on. Thank you again guys! More

As easy as car buying can be We came on a very busy day (memorial day) and although we did have to wait a very long time to complete the deal I have to say it was completely hassl We came on a very busy day (memorial day) and although we did have to wait a very long time to complete the deal I have to say it was completely hassle-free. Everyone we dealt with was excellent from Quentin Stanley who met us as we walked in and kept us up to date through-out the process to his partner Ken Moy . There was just a back log of people trying to get through the financing process. I don't enjoy buying cars but this was my best experience to date! Thanks Quentin! More

"Great Customer Service" Quentin was the best!! You can tell he really enjoys what he does. He was very knowledgeable and patient through the process. He made sure I was comfo Quentin was the best!! You can tell he really enjoys what he does. He was very knowledgeable and patient through the process. He made sure I was comfortable with my decision to lease and the choice of car. I chose the Kia Sportage EX and love it! I would highly recommend Quentin. I look forward to my revisit knowing that I will receive great customer service. More

Top notch Customer Service Quentin made an exhausting situation very easy going and friendly. He explained everything and took his time. I got to the dealer around 4 pm on a Sat Quentin made an exhausting situation very easy going and friendly. He explained everything and took his time. I got to the dealer around 4 pm on a Saturday and was the last customer to leave yet he still took his time with everything. I would highly recommend him and Gerald Kia in Naperville More