Gerald Kia of Naperville

Excellent customer focus I had a great experience with Matt. He was very attentive and courteous throughout the whole process. I think I looked at about 5 cars at least while I had a great experience with Matt. He was very attentive and courteous throughout the whole process. I think I looked at about 5 cars at least while I was there. I feel I get a really good deal here. Matt was great and really showed interest in what I was looking for. I would highly recommend working with Matt and Gerald Kia! More

Great Salesperson and a Great Deal I met Matt Vega several months ago. This was my first time stepping into a dealership alone and was nervous about having to go through the daunting I met Matt Vega several months ago. This was my first time stepping into a dealership alone and was nervous about having to go through the daunting process that one usually expects. I came right out and told Matt that this was a new experience for me, and instead of taking advantage of this factor, Matt was very patient with me, throughout my time with him. He treated me with dignity and respect. He explained everything clearly. He calmly and patiently answered my many questions and took whatever time was necessary for me understand all that he was telling me. Having never bought a car by myself, I was quite indecisive. I made this process a real challenge for him--I changed my mind several times, only to end up giving up the whole plan that he and I agreed on. One thing I knew for sure, though, was that when I was ready, I would be buying a Kia Optima and I would be doing it with Matt! Months later, I was more resolved and prepared to buy. The decision of what dealership to got to and who I wanted to work with was easy. I went straight to Gerald's Kia today and asked for Matt as soon as I walked in. He remembered me and I felt welcomed back. Because I learned so much from Matt about car buying the first time and the rapport we built, it was a lot easier this time around. I ended up with a new Optima and got a great deal that was a special online. Both of the times I said good-bye to Matt, I left a highly satisfied customer (even when I didn't buy). I would recommend to anyone: If you are in the market for a Kia, head straight to Gerald's Kia and ask for Matt Vega! Tom Kia's #1 IQ_ Rating by JD Powers is quite impressive. This makes me even more confident about chosing a Kia over any other Make. More

Outstanding customer service and great deals! My wife and I just leased a 2016 Optima SX from Gerald Kia in Naperville. We had been looking for a Kia and went to a dealer in Schaumburg, but we My wife and I just leased a 2016 Optima SX from Gerald Kia in Naperville. We had been looking for a Kia and went to a dealer in Schaumburg, but were quickly dismissed and were rushed when we had questions. We were told by her father to head over to the Gerald Kia in Naperville and boy was he right. Matt Vega, the sales man we worked with, was extremely nice and took his time with us. He provided the best customer service I have ever seen in the Auto industry or anywhere else for that matter. Matt is a combat veteran from the war in Irag and Afghanistan and I will make sure I purchase my next new car from him next year. He Deserves every sale that I can through his way. Thank you for everything Matt! Tremain White, was the finance manager we worked with. He had a great up beat personality and took his time going over every inch of the paperwork with us, even though it was 10pm and they had closed hours ago. His great personality and kindness made the process very easy and laid back. Thanks Tremain! All in all, our experience with Gerald Kia and the folks that work there was beyond exceptional. I can't recommend these guys enough! I look forward to my next visit with you all! Mike More

Outstanding Customer Service This dealership went above and beyond expectations. This was my first time buying a car. They explained everything to me in detail and went over every This dealership went above and beyond expectations. This was my first time buying a car. They explained everything to me in detail and went over every question I had patiently. I definitely recommend Matt Vega. He was a great guy to work with and made me feel at ease throughout the process. More

The Best of the Best!!! WHERE DO I BEGIN?!? Got hosed over by the Gerald Kia in N. Aurora. Hubby said "just call the one in Naperville just to see".. so I did. Got ahold of WHERE DO I BEGIN?!? Got hosed over by the Gerald Kia in N. Aurora. Hubby said "just call the one in Naperville just to see".. so I did. Got ahold of "MJ", Michael Johnson. This man saved my life, and my money. He did extensive research on what I was lied to about at the N. Aurora location. Not only did he clear the air, but he got me in the vehicle that I WANTED, oh, and for lower monthly payments than what I was being told at the other place. He took the time to walk us through everything, knew ahead of time we had our children with so handled everything respectfully and expeditiously and with a smile on his face! VERY friendly and exceptional customer service. Not only was MJ a wonderful person to work for, but I MUST throw a huge Thank you to Tremain White! He was very helpful, answered any questions we had, super friendly, and funny. My little girl was playing with the fan, and even tried to pick-pocket him for his phone! (I swear we aren't raising her that way, but it WAS funny!) The overall atmosphere of the building was clean, crisp, yet family-friendly. The management team and ALL employees were wonderful people!! I would definitely check them out prior to going to Aurora. I may have gotten a new employee over there, but they shouldn't leave new ones to gain a customer unless they are 100% knowledgeable. More

Sales person appreciation I was very impressed with how well Matt Vega. He drove over 500 total miles to pick up the car I wanted. If you need a car visit Matt at Gerald Kia I was very impressed with how well Matt Vega. He drove over 500 total miles to pick up the car I wanted. If you need a car visit Matt at Gerald Kia. More

Best birthday ever! I cannot thank Quentin enough for working so hard to get me the exact car I wanted! With twin boys who are growing fast and my love of traveling, my o I cannot thank Quentin enough for working so hard to get me the exact car I wanted! With twin boys who are growing fast and my love of traveling, my old car wasn't equipped for our lifestyle. In my new Sorento, we just enjoyed a great vacation and had room to stretch! He made buying a car fun and a little less stressful than it normally is! Since I bought the car on my birthday, he even sent me a giftcard which I cannot wait to use to pamper myself! Thank you again!! We are truly enjoying my 2016 Kia Sorento! More

Great! The buying experience was great. Matt and Gino were great to work with they were both very patient and made sure all our questions were answered. Od The buying experience was great. Matt and Gino were great to work with they were both very patient and made sure all our questions were answered. Odis the guy in finance was very funny. More

Thank you I went to to go look for a used car a kia forte koup I was able to look at it and drive it in minutes I had no credit but Matt was able to help me out I went to to go look for a used car a kia forte koup I was able to look at it and drive it in minutes I had no credit but Matt was able to help me out I was able to drive out with my car with my car I am so thankful that Matt wad able to help do that thank you Matt you did a great job More