Gerald Ford of North Aurora

On September 30th, around 11 am, my parents visited Gerald Ford in North Aurora to explore Ford F150 trucks. We have been a generational Ford family, and my dad was in the market for a new truck. They Gerald Ford in North Aurora to explore Ford F150 trucks. We have been a generational Ford family, and my dad was in the market for a new truck. They were initially pleased with the assistance of bilingual sales representative Christina Huerta, as Spanish is their primary language. My parents were shown a truck that caught my father's interest, and the sales team began discussing the numbers, which my parents were considering. However, when my father requested a brief two-hour window to consider the deal, which he intended to use for measuring his garage, having breakfast, and bringing in his daughter to help with translation on important details regarding the purchase of a new truck, the situation took an unfortunate turn. The manager, Tom Kastrati, had a sudden shift in customer service. He not only ridiculed my parents in front of his sales team and other customers but also denied them the opportunity to proceed with the purchase simply because my father asked for a short time to think it over, well before the dealership's closing hours. Tom employed high-pressure sales tactics, insisting that it was a "now or never" deal. Christina's demeanor also changed, as she raised her voice and questioned the need for my father's daughter to come in, suggesting a phone call would suffice. Tom went even further by making an unkind comment to my mother, implying she needed glasses to see what a great deal he was offering. It's disheartening to witness such treatment at a dealership we expected to uphold higher standards of customer service. We couldn't help but feel sorry for the sales team being subjected to Tom's aggressive tactics. We wonder if this is the type of leadership that Gerald Ford encourages. Tom's approach seemed counterproductive. If the deal was indeed as fantastic as he claimed, two hours should not have been a concern. Instead, my parents returned home feeling disappointed by the way they were treated. My sister and I joined our father for breakfast, assisted with garage measurements, and reminded him that there are numerous Ford dealerships in Illinois. In fact, there are over 167 of them. We promptly found a more welcoming and professional team at Fair Oaks Ford in Naperville, where Niko and his team not only worked out a deal with my father but also offered him all the time he needed for consideration. Gerald Ford in North Aurora should strive for improved customer service and learn from the exceptional service provided by the team at Fair Oaks Ford in Naperville. More

After paying $189 to have my car looked at, I decided to have my repairs done at a different shop. After picking up my car I noticed that the driver's side was blowing only hot air. The climate control did have my repairs done at a different shop. After picking up my car I noticed that the driver's side was blowing only hot air. The climate control did not work. This was a new problem. I called this dealership the following day to let them know and they told me to bring the car in on Monday. When I did they attempted to charge me another $189 to evaluate the problem. I explained it was something that happened while they were in possession of the car (they kept it overnight because they were short-staffed). The manager insisted that they had nothing to do with my climate control problem and offered to give me a discounted rate of $444 to fix the problem - possibly as much as $1800. The dealership took no responsibility for what happened to my vehicle while in their possession. Untrustworthy. Poor ethics. More

Sold me a used car that was higher than the new one. Wouldn't let me exchange the next day even though they didn't cash my check yet. Only gave me a promise note to give some of it back. After arguing w Wouldn't let me exchange the next day even though they didn't cash my check yet. Only gave me a promise note to give some of it back. After arguing with the manager. But still put hidden fees to jack the price back up and keep my downpayment, And keep my loan up higher. Worst experience buying a car, will never shop here again. They was more worried about keeping my check than doing good business. I don't think I will ever shop with Gearald auto again. I only pray they didn't sell my family a lemon. More