Gerald Ford of North Aurora

Buyer beware. Tom, the GM, is rude, condescending and a liar. My husband and I came to Gerald 3 weeks ago to look at a variety of vehicles. In our first visit we a Tom, the GM, is rude, condescending and a liar. My husband and I came to Gerald 3 weeks ago to look at a variety of vehicles. In our first visit we asked for the appraisal of my car. After “test driving” my car for over a half hour, Tom came back in, pretended to type on his computer and gave us a number. Originally we came in to look at the EV options, where Tom expressed that dealers just don’t have a lot of information about EV and questioned our interest in the EV options. He said chargers can be hard to find, places might start charging for charging your car, etc. at that time I asked why he was so anti EV, he said “we just don’t know enough about them yet.”Basically, subtly trying to convince us EV wasn’t the route to go. My husband and I needed to discuss and explore exactly what we wanted, but remained in communication with the salesman Marlon over the 3 weeks. We included the original appraisal value we were given in the email/written correspondence we had with the salesman. We came back to Gerald, ready to buy the car we looked at 3 weeks prior. A new manager appraised our car for 5 thousand less than Tom’s appraisal. Tom then flat out denied meeting us 3 weeks prior and denied the appraisal value he gave for my car. I’m not sure what he was doing for a half hour when appraising it 3 weeks prior…Then when told explicitly how our interaction went 3 weeks prior, he said he never met us in our lives. He then proceeded to talk about my husband and I loudly while we were feet away, telling his salesmen to let us walk away, how he’d never do something like that, and other extremely rude comments. He’s a disgusting human. His insulting actions, lying, and lack of social skills go beyond just a “typical car salesman.” I get it, you don’t remember every single person that comes in to look at cars. Just don’t be rude, try to make the customer look stupid, and then talk about them while they are in the process of purchase. Go elsewhere. More

Thomas Frederick & TK (Tom Gezim) Are some stand up dudes. Drove up some distance (100+ miles) to find the vehicle I needed. They treat you like Family there at Gerald Ford in Noth Aurora Highly recomm dudes. Drove up some distance (100+ miles) to find the vehicle I needed. They treat you like Family there at Gerald Ford in Noth Aurora Highly recommend if your in the need of a vehicle that's where I'm going. Much Respect for you guys there at Gerald Ford thanks Again TJ & TK Amor More

My moms lease was up shortly after losing my father. Kaine Garcia and the GM Tom Kastrati were amazing with her. They went above and beyond to help her through the process of getting her new lease. So m Kaine Garcia and the GM Tom Kastrati were amazing with her. They went above and beyond to help her through the process of getting her new lease. So much so that I just got a new Expedition from them as well! No pressuring, just honest good people trying to get you in to the vehicle you want at the price you want. I will never go anywhere else and would highly recommend Gerald Ford of North Aurora! Plus the service department was amazing as well. Had a few minor issues (as I bought the car as soon as it was traded) things that were part of the inspection... brought the car in and was very pleased. Extremely professional! More

By far and above the most comfortable place to do business! The GM, Tom Kastrati and salesman; Drin Sulo, showed me a Honda I was not expecting, but looking for! I have dealt with the Gerald group business! The GM, Tom Kastrati and salesman; Drin Sulo, showed me a Honda I was not expecting, but looking for! I have dealt with the Gerald group numerous times and I would always call Tom or Drin! Trust me!! Call the store at 630-907-1700 and ask for either one! No matter what you are looking for, these two resources will make you very happy! It is always a very enjoyable experience when dealing with Tom or Drin! Tell them Tim sent you! They will take care of you! More

Scheduled a simple Product Recall and dropped my car off at the exact time requested - 10:00AM. They said that they needed 4-5 hours to repair. I was expecting to wait for the vehicle. They cordially offere at the exact time requested - 10:00AM. They said that they needed 4-5 hours to repair. I was expecting to wait for the vehicle. They cordially offered a courtesy ride back to my house and said that they would call me when it was ready to pick. I did not receive one call during anytime during the afternoon and no call backs after my two calls into the service department. At 5:00PM, they texted me to say that they did not receive the right parts and that they would need until the next day to complete the repair. Now excuse me, but I have been in business long enough to understand that it is only obvious, especially within the service industry, to COMMUNICATE!!!! They had kept my car 7 hours without explaining anything to me. This is total disregard to their clients. Unfortunately, this happened another time as well at this same very location. I am not one to typically submit these reviews, but I sure would not want anyone else to experience what I had over the past few times at Gerald Ford. I believe that they really need to "fine tune" their service team and program. Right now, I will never go back, and would HIGHLY RECOMMEND everyone to stay clear if they do not want to experience frustration. More

Stopped by Ford dealership just to look. ..drove away with a new vehicle! Never once did I feel pressured into purchasing one. I really feel that they listened to what I needed and was able ..drove away with a new vehicle! Never once did I feel pressured into purchasing one. I really feel that they listened to what I needed and was able to afford. Josh, Tom and Eddie were easy to work with and a pleasure doing business with them. More

Holy wow! Tommy and Gabriel made sure to take care of my husband and I before we even walked in the door. We had chatted on the phone and upon arrival the pape Tommy and Gabriel made sure to take care of my husband and I before we even walked in the door. We had chatted on the phone and upon arrival the paperwork was ready to go. I am thrilled with my 2022 Ford Escape SE hybrid! Thanks for all the hard work, communication, and compassion Tommy and Gabriel. More

Awesome place the staff is wonderful especially josue rodriguez he was a very dedicated an truthful salesman he walked me thru process an always communicated with me he is awesome the dealer is lucky to rodriguez he was a very dedicated an truthful salesman he walked me thru process an always communicated with me he is awesome the dealer is lucky to have him More

I have bought five vehicles from here and they are very great people to deal with and really try hard to please you and get you what you want ! great people to deal with and really try hard to please you and get you what you want ! More

They are not your average car dealership! They are a caring, compassionate group that will always take great care of you! I've bought several cars and trucks from then in the last year and have sent my caring, compassionate group that will always take great care of you! I've bought several cars and trucks from then in the last year and have sent my entire family to them. I would never go anywhere else! Tom, Miles, Ronaldo are amazing!!! I just love everyone there! If you want a car or truck, please go there! More