Gay Family Kia

1. Oblivious of your time and commitment. Car was checked and diagnosed 5/29/23 Memorial Day, alternator problem. The advisor said parts would be delivered 2-3 days and told me to call back Thursday, 6/1/23. and diagnosed 5/29/23 Memorial Day, alternator problem. The advisor said parts would be delivered 2-3 days and told me to call back Thursday, 6/1/23. So I called him and inquired, then he said he'll check and.would get back to me in a few minutes but no call back from him. So I called again Friday, 6/2/23, and finally got a.call back and was told the part came in but it didn't work. He said another part is coming from Houston. I told him that I may drive back Saturday, 6/3/23 so I could return the car I borrowed from my sister-in-law and pickup the.car Monday, 6/5/23. Again I called him Saturday morning, 6/3/23 to verify and to get an update before driving down from Dallas to Galveston. He then told me that the mechanic is working on another car and to call him back Monday 6/5/23 around noon time. After I spoke with him I decided not to drive since I already doubted if my car would be ready by Saturday or Monday. I'm so glad that my sister-in-law is so patient and understanding. Monday, 6/5/23 came so I called after 12pm but no one picked up but was able to speak to him after my 2nd call at quarter to 2pm. He said he'd call me back in a few minutes but didn't even bother to call back. Then I got a call from him after 3+ hours and only after I sent an email to their management and corporate office. His first query was about my email and why I did that and he even blamed it on his supposed hundreds of customers. Still a promise is a promise. He didn't even consider my 4+hour drive from Dallas to Dickinson had I decided to drive that weekend only to drive back and had to work that same night with no rest or sleep. Would have been my worst experience with this KIA service center. 2. It took them 10 days to fix my 2019 KIA Sorento: 1st alternator ordered was defective then the 2nd one was wrong part so had to wait for the 3rd one per service advisor. 3. Courtesy inspection was not done. Engine oil and coolant we're too low. Usually the fluids were topped off during service or would recommend some service such as the oil being too low had it been checked. 4. When I picked up my car, again the advisor washed his hands from the delayed service laid blame on the defective andwrong parts that came in, and even asked to give him the perfect score. Nice. Gay Family KIA service and KIA or parts departments, please make sure your parts are not defective and don't send any wrong parts because your advisor will get you in trouble. More

I always bring my car to Gay family KIA service center for my oil change. The service is excellent and the staff are friendly and very helpful. for my oil change. The service is excellent and the staff are friendly and very helpful. More

Patrick is great I would buy several vehicles from him and so would my wife. and so would my wife. More

I was very pleased with the sealsman. Whane or Steve I don't remember. Thank you Whane or Steve I don't remember. Thank you More

The service was fast and easy. Salesman was knowledgeable on products and services offered at the dealership. Salesman was knowledgeable on products and services offered at the dealership. More

Great, John was awesome! !! Everyone’s friendly waiting area is clean and comfortable. Service is reliable. !! Everyone’s friendly waiting area is clean and comfortable. Service is reliable. More

Been coming here for years Always friendly and thorough. Clean customer area. Work done in a timely manner thorough. Clean customer area. Work done in a timely manner More

The process was quick and easy. Everyone was friendly and courteous. I would recommend gay family Kia. Everyone was friendly and courteous. I would recommend gay family Kia. More

Top tier service from Zachary hands down an intelligent man and works magic He made purchasing a new 2023 as easy as possible. man and works magic He made purchasing a new 2023 as easy as possible. More

They fixed my problem, but I wish I had gone to a local repair shop and paid less for the repair. Kia should have seen my frayed alternator belt on the 15th when I came in for recall work and saved me mone repair shop and paid less for the repair. Kia should have seen my frayed alternator belt on the 15th when I came in for recall work and saved me money by fixing it that day. I'm not planning on purchasing another Kia. More