Gates Toyota
South Bend, IN
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Prompt, Fast, Complete Service Called early in the morning and they were able to set an appointment for the same day. Got several emergency things taken care of at a good price. Gre Called early in the morning and they were able to set an appointment for the same day. Got several emergency things taken care of at a good price. Great service! Great value! More
Parts Install on New Vehicle Friendly staff, great service. Was in and out in an hour. Was exactly how long I expected for the work being performed. Was quoted 2 hours for a 1 Friendly staff, great service. Was in and out in an hour. Was exactly how long I expected for the work being performed. Was quoted 2 hours for a 1 hour job. More
Oil change under Toyota Care Under Toyota Care I am used to being taken care of at the first desk in the service bay, this time I was dismissed to go to another desk but then at c Under Toyota Care I am used to being taken care of at the first desk in the service bay, this time I was dismissed to go to another desk but then at check out I had to go back to the original desk. I was told that all customers under Toyota Care are required to do that. I did not like how I was treated. As a long term customer, this is my fifth lease thru Toyota, this is by far the most inconsiderate I was treated. The service end was fine and I got to see Mike Feahy but customer service really needs to be worked on. More
Very accommodating Nathan was very helpful. The process was quick. I'm very pleased with the car. I'm not used to being a car from a dealership but they made the process Nathan was very helpful. The process was quick. I'm very pleased with the car. I'm not used to being a car from a dealership but they made the process pleasant. More
Car maintenance Came in for routine maintenace, tire rotation, check the fluids , found I needed an indoor filter for the interior heating component, don’t believe it Came in for routine maintenace, tire rotation, check the fluids , found I needed an indoor filter for the interior heating component, don’t believe it had been changes recently More
Last purchase of the day We went in just before closing only to see the color of the RAV4 Limited, but we (and the wonderful staff at Gates) stayed way beyond closing to finis We went in just before closing only to see the color of the RAV4 Limited, but we (and the wonderful staff at Gates) stayed way beyond closing to finish the sale. Thanks to all! More
Best car buying experience Hands down the best car buying experience I have ever had! My wife and I have zero complaints and we would most definitely recommend Gates Toyota and Hands down the best car buying experience I have ever had! My wife and I have zero complaints and we would most definitely recommend Gates Toyota and our salesman Drew to anyone. More
Got the 38.80 oil change, plus 1 Toyota wiper She tried to charge me 76 something, but to her credit adjusted it to70. And change. Not horrible but not good! Could improve on this. She tried to charge me 76 something, but to her credit adjusted it to70. And change. Not horrible but not good! Could improve on this. More
Maintenance Service I was in and out in less time than stated. All my questions were answered. I was assured that if I had any other questions please feel free to conta I was in and out in less time than stated. All my questions were answered. I was assured that if I had any other questions please feel free to contact the service droartment. More
Oil change Went for an oil change. After they were done my car started making a rattling noise and they were not trying to fix their mess up. And magically afte Went for an oil change. After they were done my car started making a rattling noise and they were not trying to fix their mess up. And magically after me arguing with them for an hour and a half my car got fixed. Horrible service and horrible people. Never will I go there again!! More