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Gates Toyota

South Bend, IN

3.4
792 Reviews

640 W Ireland Rd

South Bend, IN

46614

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Showing 792 reviews

December 24, 2018

Prompt, Fast, Complete Service Called early in the morning and they were able to set an appointment for the same day. Got several emergency things taken care of at a good price. Gre More

by Dohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Toole
December 18, 2018

Parts Install on New Vehicle Friendly staff, great service. Was in and out in an hour. Was exactly how long I expected for the work being performed. Was quoted 2 hours for a 1 More

by ZBLUEBOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
December 11, 2018

Oil change under Toyota Care Under Toyota Care I am used to being taken care of at the first desk in the service bay, this time I was dismissed to go to another desk but then at c More

by HEALTHSTEPSRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Feahy
December 11, 2018

Very accommodating Nathan was very helpful. The process was quick. I'm very pleased with the car. I'm not used to being a car from a dealership but they made the process More

by Mary Peters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The young black man who did my financial paperwork was very thorough and patient.
December 09, 2018

Car maintenance Came in for routine maintenace, tire rotation, check the fluids , found I needed an indoor filter for the interior heating component, don’t believe it More

by Ernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Toole
December 09, 2018

Last purchase of the day We went in just before closing only to see the color of the RAV4 Limited, but we (and the wonderful staff at Gates) stayed way beyond closing to finis More

by Bilbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy (sales), Landon (finance)
December 09, 2018

Best car buying experience Hands down the best car buying experience I have ever had! My wife and I have zero complaints and we would most definitely recommend Gates Toyota and More

by BSKINNER0229
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Ummel
December 09, 2018

Got the 38.80 oil change, plus 1 Toyota wiper She tried to charge me 76 something, but to her credit adjusted it to70. And change. Not horrible but not good! Could improve on this. More

by jkaniuga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Did not get her name.
December 09, 2018

Maintenance Service I was in and out in less time than stated. All my questions were answered. I was assured that if I had any other questions please feel free to conta More

by TAZ2306
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
December 08, 2018

Oil change Went for an oil change. After they were done my car started making a rattling noise and they were not trying to fix their mess up. And magically afte More

by Jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Toole
Dec 10, 2018 -

Gates Toyota responded

Jonathan - Not exactly sure what happened or who you worked with but we are concerned about the situation you described. Our Service Manager would like to call and ask some more questions about your recent experience. Can you please send your full name and best contact number to editor@gatesautomotive.com so that he can call you. Thank you.

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