Gates Toyota

Go, Gates. Go. I was happy with my recent shopping experience at Gates Toyota in South Bend, Indiana. I had originally planned to window shop for a week and then mak I was happy with my recent shopping experience at Gates Toyota in South Bend, Indiana. I had originally planned to window shop for a week and then make my purchase one week later; however, the salesman, Marcus Tanner directed to to a C-HR which was similar to one that I had my eye on at Heart City. The white body/black roof C-HR was in stock. Wonderful. I felt the sales mgr and Marcus presented me with a fair price. Therefore I went ahead a put money down on my choice to hold it. The only thing that was disappointing was that when I got home with the new vehicle I realized there were no “winter weather” floor mats included in the deal. With that aside, overall I am very pleased with Gates Toyota. I like the quality and style of the C-HR and the friendliness of the sales staff. More

Good experience Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. More

Prompt, Fast, Complete Service Called early in the morning and they were able to set an appointment for the same day. Got several emergency things taken care of at a good price. Gre Called early in the morning and they were able to set an appointment for the same day. Got several emergency things taken care of at a good price. Great service! Great value! More

Parts Install on New Vehicle Friendly staff, great service. Was in and out in an hour. Was exactly how long I expected for the work being performed. Was quoted 2 hours for a 1 Friendly staff, great service. Was in and out in an hour. Was exactly how long I expected for the work being performed. Was quoted 2 hours for a 1 hour job. More

Oil change under Toyota Care Under Toyota Care I am used to being taken care of at the first desk in the service bay, this time I was dismissed to go to another desk but then at c Under Toyota Care I am used to being taken care of at the first desk in the service bay, this time I was dismissed to go to another desk but then at check out I had to go back to the original desk. I was told that all customers under Toyota Care are required to do that. I did not like how I was treated. As a long term customer, this is my fifth lease thru Toyota, this is by far the most inconsiderate I was treated. The service end was fine and I got to see Mike Feahy but customer service really needs to be worked on. More

Very accommodating Nathan was very helpful. The process was quick. I'm very pleased with the car. I'm not used to being a car from a dealership but they made the process Nathan was very helpful. The process was quick. I'm very pleased with the car. I'm not used to being a car from a dealership but they made the process pleasant. More

Car maintenance Came in for routine maintenace, tire rotation, check the fluids , found I needed an indoor filter for the interior heating component, don’t believe it Came in for routine maintenace, tire rotation, check the fluids , found I needed an indoor filter for the interior heating component, don’t believe it had been changes recently More

Last purchase of the day We went in just before closing only to see the color of the RAV4 Limited, but we (and the wonderful staff at Gates) stayed way beyond closing to finis We went in just before closing only to see the color of the RAV4 Limited, but we (and the wonderful staff at Gates) stayed way beyond closing to finish the sale. Thanks to all! More

Best car buying experience Hands down the best car buying experience I have ever had! My wife and I have zero complaints and we would most definitely recommend Gates Toyota and Hands down the best car buying experience I have ever had! My wife and I have zero complaints and we would most definitely recommend Gates Toyota and our salesman Drew to anyone. More

Got the 38.80 oil change, plus 1 Toyota wiper She tried to charge me 76 something, but to her credit adjusted it to70. And change. Not horrible but not good! Could improve on this. She tried to charge me 76 something, but to her credit adjusted it to70. And change. Not horrible but not good! Could improve on this. More