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Gary Rome Hyundai

Holyoke, MA

4.0
1,325 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,325 Reviews of Gary Rome Hyundai

October 26, 2012

They did mediocre service on a warranty repair - did not investigate the root cause of the problem. When the problem occurred again, the car was out of warranty and we were hung out to dry. We got the run More

by B&DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Linnehan
Nov 15, 2012 -

Gary Rome Hyundai responded

This client did come into our dealership, where we inspected for an oil leak as he had stated. He was told by the last mechanic that worked on the vehicle it had a leak at the front engine cover, and that leak, may have caused a failure of the alternator. What we did find was a leak on one of the engine valve covers. The leak was not a major one, and I did find out when I spoke to this client late in the day on Friday that the area was not cleaned so indeed not a large oil leak at all. The Service Manager as instructed by myself did not charge a fee for inspecting the vehicle, and also offered a discount to this client to replace either the one valve cover gasket, or both, as it is much easier and cost effective to do both while the top of the engine is apart, to which he declined. I was unable to be present that day as I had planned. The client and I both contacted Hyundai separately to see if some assistance would be available, neither of us in this case were successful. The vehicle is in fact out of warranty, having been purchased as a used vehicle. An alternator would be a 5year or 60,000 mile item and was replaced under factory warranty back on Feb. 25th of 2011 at a mileage of 51,468.The Hyundai factory warranty expired on this vehicle at 60,000 miles and or on 7/14/2012. Current mileage on this vehicle as of Nov 1st 2012 was 87,493. Even if the Alternator was paid for by the client back in Feb. 2011, it is over the normal 12 month or 12,000 mile warranty that we as a dealership and Hyundai have as a parts warranty. We regret we were unable to gain assistance in this case. Our offer still stands for assisting him in the cost of the oil leak repair only.

September 22, 2012

Phil is a very knowledgeable and friendly sevice representative. He is always smiling and treats us with respect and intelligence. We have bought several hyundais and have always been treated with r More

by bhg731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 15, 2012

I was shopping for a new Tuscon or Santa Fe. My requirements were back-up camera, sun roof and red in color. Michael did show me the Santa Fe which I took for a test drive. I was very pleased as More

by gunnysfb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 12, 2012

I purchased my Hyundai Santa Fe in 2010 from Phillip Lombardi and he is why I continue to have my vehicle serviced at the dealership. My experience has been nothing but great when dealing with Phil. He More

by football06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 10, 2012

From the moment I made my first call (to Rick), until I drove my SUV off the lot, I was treated like I was valued. There were no sales games and no wheeelin' and dealin'. Glenn worked with the sales mana More

by gwedster63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Call
September 03, 2012

I just recently purchased a 2013 sonata from Mark and I have to say that the quality of service was great! Mark was very knowledgeable, helpful, easy going, and friendly! I am very happy with the service a More

by reneelev18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 31, 2012

Hopefully this will be helpful to all those single ladies out there hunting for a car on their own. Recently I bought a 2010 Hyundai Elantra and I'm quite happy with my purchase. John Linnehan was the sal More

by SLamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Bourbeau, John Linnehan
August 31, 2012

After changing jobs, I went looking for a car that would give me better gas mileage but not break the bank. This is a difficult task since I was still paying on the mini-van that I was downgrading from. Aft More

by peskywolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Toplon
August 29, 2012

I just purchased a new 2013 Elantra GLS from Mark and the quality of service was excellent. This is just one of several cars our family has purchased from Gary Rome Hyundai. Unlike salesmen at other dealer More

by seanul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 26, 2012

We had visited numerous dealerships and ended up buying our Tucson from Gary Rome. The people here made us feel very comfortable and we didn't feel pressured into buying anything like we did at other Hyun More

by jtrzpit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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