Gary Rome Hyundai

I bought my sweet Kia Soul at Gary Rome Kia in Enfield CT but live in Holyoke so this is a much more convenient place to bring it for service. They are terrific! The waiting room has wi-fi as well as great but live in Holyoke so this is a much more convenient place to bring it for service. They are terrific! The waiting room has wi-fi as well as great coffee & reading materials. They also wash my car every time! Have enjoyed the whole Gary Rome experience!!! More

He was very knowledgeable in his presentation of the 2011 Equus.He was also very thorough in explaining the features.He was very professional to both myself and my wife. Equus.He was also very thorough in explaining the features.He was very professional to both myself and my wife. More

Called Gary Rome inquiring about a car they had on the Called Gary Rome inquiring about a car they had on the wedsite, spoke to Bill Watt, he called right back to say the car was still in stock. We t Called Gary Rome inquiring about a car they had on the wedsite, spoke to Bill Watt, he called right back to say the car was still in stock. We told him we would stop by this evening, but decided to go right away. Went to dealership and Bill was out to lunch, they called him and he came back with 5 minutes. Within 4 hours Bill put my 21 year old daughter in a very safe , beautifull 2011 Hyundai. Bill spent alot of time showing her all the bells and wistles this car had to offer. The people that work there are great. After owning about 6 cars in my life time, Gary Rome Hyundai will be the only place I would ever buy a car from. I have a new appreciation for buying a car. I felt like I just spent a great day with good friends. Many thanks Melanie Sapelli More

brought my 2003 accent with only 26k miles for transmision problem, the service was great and the price was reasonable and service writer Phillip Lombardi bent over backwards to help, was fixec ri transmision problem, the service was great and the price was reasonable and service writer Phillip Lombardi bent over backwards to help, was fixec right the 1st time and the whole service dept were great! More

Not pushy about a sale and Jack is an awesome puppy. I Not pushy about a sale and Jack is an awesome puppy. I wanted to shop around and they were like 'ok' And then I came back 5 days later. Not pushy about a sale and Jack is an awesome puppy. I wanted to shop around and they were like 'ok' And then I came back 5 days later. More

Rick made contact from an Internet request and intro to Mark Baron and Cliff who worked on our trade in and crunched numbers. Then as we were finishing the deal Keith went to the Sales Manager and asked fo Mark Baron and Cliff who worked on our trade in and crunched numbers. Then as we were finishing the deal Keith went to the Sales Manager and asked for a few more small deals but important to us. Great job by all. More

This dealership has UNBELIEVABLE customer service. The whole team went above and beyond to help satisfy me, especially Mike Pijar. With a smile always on his face, he followed through and made sure I got whole team went above and beyond to help satisfy me, especially Mike Pijar. With a smile always on his face, he followed through and made sure I got the right car that I was looking for. Never once did I feel like I was overstepping my boundaries with asking too many questions. I would sincerely highly recommend this dealership, and this service to ANYONE looking for a new/used car! More

It was a pleasure to be met at the door when I came to drop my car off for it's first oil change since buying the car back in April. The staff was just as friendly today as they were when I first came to drop my car off for it's first oil change since buying the car back in April. The staff was just as friendly today as they were when I first came to Gary Rome to buy my car. My sales person Jason Cisek came right over and asked me how I was liking the car and if I was still happy with my decision to go back into a sedan after being in a SUV for years. I could not be happier. Thanks again for the great service and see you in a few months for my next service visit. More

I first met John Linnehan in the summer of 2011 when my husband and I were poking around looking to see the color of a specific Hyundai model. I had been looking more locally but drove down to Holyoke to husband and I were poking around looking to see the color of a specific Hyundai model. I had been looking more locally but drove down to Holyoke to see what they had on their lot. It had to be near closing time but John took us out back to the lot and showed us the color of the car I had been interested in. Then he let me go back and forth between various cars, sitting in them, checking out different colors & styles and options. He really spent a lot of time with us, so much time that no one realized we were out back and they started to lock the gates (with us inside). It was pretty comical, but John was laid back and we continued our conversation well after closing time. He was super patient throughout all of this. Then he told me about the Veloster that was coming out and showed me a picture of it. I knew that was the car for me but it wasn't supposed to be in for several months. I had a deadline to trade in my old vehicle for something new so I kept my eyes open at various Hyundai dealers for the Veloster. One came in, but not at Gary Rome. So I bought my Veloster from "the other dealer" and I love my car, but the experience with the other dealer’s GM was so unpleasant that I could not go back there for warranty work or general service. I remembered how well John Linnehan treated me months earlier and went to talk to him. I told him about my experience and he suggested I bring my car to Gary Rome’s service department if I didn’t mind the drive. He also sat down with me a few times and explained all the things about my new car that I wasn’t made aware of when I bought it. He even helped me set up my Blue Link on his computer, to make sure all functions were working properly. Keep in mind, he didn’t get a dime out of me. I now take the hour drive to Holyoke for all my service and I know that if I have a question that is not service related, John will answer it. What I found to be pretty impressive, was that he knew I was treated wrong with my purchase at “the other dealer” yet he didn’t badmouth them, he just made sure I got good service at Gary Rome. Every time I come in, John always stops to say hello as do many other Gary Rome employees. Just a few more comments that I think are important to note. At Gary Rome, you will notice how professional the staff appears and how clean the showroom is. You don’t see that at every dealership. As for prices go, I didn’t buy my car from John, but his kindness and willingness to help is priceless and that means a lot to me. More

John was helpful, polite and knowlegeable. He made me feel that I had a good person to lead me through the purdchase of my car. I am very happy with my car and my decision to buy a car from Gary Rome Hyu feel that I had a good person to lead me through the purdchase of my car. I am very happy with my car and my decision to buy a car from Gary Rome Hyundai. Thank you John!! More