Galleria Chevrolet

License plate frame theifs Went there with a certain license plate frame which I loved and now noticed mine is gone and replaced with a clay Cooley. That's straight up stealing Went there with a certain license plate frame which I loved and now noticed mine is gone and replaced with a clay Cooley. That's straight up stealing I never gave permission nor signed anything or am being compensated for advertising. More

Excellent Customer service My experience started off rough but Max reached out and became an hero. Max listened to my needs and layed all my option out on the table up front. My experience started off rough but Max reached out and became an hero. Max listened to my needs and layed all my option out on the table up front. I must say he made car buying simple. I knew everything up front. Thanks Max for making it happen. Also to the rest of the team as well. More

Uncertain if gross incompetence or sheer indifference A few weeks ago I found a modestly priced vehicle online that I wanted to check out, I contacted the dealership, it was at a different Clay Cooley loc A few weeks ago I found a modestly priced vehicle online that I wanted to check out, I contacted the dealership, it was at a different Clay Cooley location. I was contacted by a salesperson about the car and asked to come to this location to test drive the vehicle. I agreed and made an appointment. I emailed my contact at the dealership to ensure that the vehicle I was interested in would be at the location I was going to (Chevrolet Galleria). They assured me that it would and they'd have it cleaned up and ready to go. Just to be safe I called again just before leaving to make sure it was there. They assured me it was. It wasn't there. I said I still wanted to see it and the sales person asked if my girlfriend and I wanted to go with her to the other location to look at it (40 minutes away and leaving my car at the galleria location). I said no, I'd rather that they go get it as I was assured multiple times that it would be there. In the mean time I asked to see any similar vehicles that were on the property. I was shown one vehicle that I was not interested in and it was $10,000 more than the one I had requested to test drive. After waiting for a very long time and being shown no additional vehicles, my salesperson finally left to go get the vehicle from the other location. While waiting the hour and a half for her to return I requested to be shown other cars on two separate occasions. Both times I was told someone would be with me shortly. Both times no one showed up and I was never shown any other cars. When the vehicle I was interested in finally arrived, it was in less that satisfactory condition (a lot of rust for a 2 year old vehicle) and hadn't even been cleaned. It was a pickup truck and the flat bed had a very noticeable layer of dirt in it. It was as though the car had just been parked in a back lot somewhere for quite some time. I expressed my concern about the amount of rust on the vehicle and under the hood and the employees at the dealership kept insisting it was fine and safe and tried to get me to drive off with the car for a few days to see if I liked it. I continued saying no because I didn't want to have to deal with driving it back to their dealership or anything when I already knew I wasn't satisfied with its condition. I asked that they take the vehicle to Toyota (it was a Toyota Tacoma) and have them do a presale inspection and I asked that that information be sent to me before I would agree to paying the amount they priced the vehicle at. They agreed. This never happened. I texted my contact the following Monday for an update and was told that the car had been inspected by Toyota and required $350 dollars worth of repairs. I asked the for the report I had requested and did not receive it. I continued requesting this report for several days to no avail. I called the dealership and asked to speak to the direct supervisor of the person I had been speaking to about the car. He told me he would get me the requested report in 5 minutes. 10 minutes later my contact texted me (after not responding for several days) saying that she had sent the car back to the original Clay Cooley dealership with the information I wanted inside and that she would track it down. I asked later that day and the next morning if there was any update on the situation. There was not. I gave up. The day before yesterday I received a text message from the dealership asking me to come in again and also questioning why they didn't earn my business and what they could do to rectify that. I responded to the text message expressing my dissatisfaction and I included my email address in case someone finally felt like addressing any of the issues I mentioned above. No response. In short, if I could give this dealership 0 stars I would. Absolutely no person who worked for or with this dealership was of any assistance whatsoever excepting maybe the nice receptionist who let me have a bottle of water while waiting for the truck to arrive. I felt disrespected, overlooked and entirely baffled not only by the ability of the dealership and its employees to waste MY time but also their own. If anyone from Clay Cooley reads this and doesn't agree or believes this is hyperbole I have the emails, text chains and names to back this up. More

From the moment I first called this dealership, I felt welcomed warmly and genuinely. By now I've visited the Bankston showroom numerous times, with questions and curiosity about the vehicle (the Volt) I welcomed warmly and genuinely. By now I've visited the Bankston showroom numerous times, with questions and curiosity about the vehicle (the Volt) I was researching (and have bought as of this past week). Each time, I was welcomed by someone either before or as I steppped in the door of the showroom. These folks work together and even when they knew that Joe would be my salesman, they were all friendly and kind. I have the most superlative praise for them all and especially for Joe, who has been and continues to be extremely patient in all the choices that go with buying a new car -- including what to me is the very crucial difference between the colors jet black and charcoal. Joe owns a Volt himself, and he has become a sort of mentor in explaining to me the fine points of owning and enjoying the car. Patrick has been very great in accompanying me on 2 test drives and following up over the phone in a kind and helpful and never manipulative manner. Mike helps with the sales paperwork process and is patient in explaining and disclosing the fine points. I was introduced to Tyrall, in the service area; he's been with Bankston for 10 years and seems very sincere and devoted to his work. I am delighted with my new Volt, with the whole process at Bankston, and with the prospect of continuing over the years to have Bankston as the place I'll bring my car for care & maintenance. The service area waiting room looks very nice, evidently that and the whole showroom building have been recently renovated, so the ambiance is very nice, too. More