Galleria Chevrolet

Absolute Worst Experience I've always bought used cars privately. I thought there were benefits to buying a newer used car from a dealer, so took the step. Not only have I ha I've always bought used cars privately. I thought there were benefits to buying a newer used car from a dealer, so took the step. Not only have I had terrible experiences with working with the dealer, but I've asked no less than 10 times to get off of their call list. They call me almost weekly to tell me they want to buy the car I purchased from them. They couldn't even tell me what car it was most of the time. I've begged and pleaded to get off their call list. I would not recommend this company or the people that work there. More

Horrible Customer Service I recommend NOT working with this dealership or any Clay Cooley dealerships. Customer service is horrible and they have no respect for customers, espe I recommend NOT working with this dealership or any Clay Cooley dealerships. Customer service is horrible and they have no respect for customers, especially women. I worked with Sales Manager Matt, at first he seemed to be very helpful; however that changed the moment I decided the car deal offered was not the best for me, he was very disrespectful. I have small children and would prefer a car with dark interior. I started the paperwork on the new car with a lite interior and last minute thought I should shop around to for what would best fit my family's needs. With already making the down payment, I notified the dealership that I would not be moving forward with signing the paperwork. I then asked if they could process my refund for the down payment. I was told no, "our policy is to only process refunds on business days". That did not sound right to me, so I asked for a copy of the policy, in which they could not provide. I asked once more if the refund could be processed and I was told "no you have to come back on Monday because it is after business hours". My response was "that is strange because you process the down payment after business hours, yet you cannot process the refund until business hours?" I asked once more, if the refund could be processed and the response was "just get someone in finance to take care of her, because she is ridiculous". The General Manager and Assistant General Manager were standing near, witnessed and heard the entire conversation, including the policy lies and derogatory comments, yet they never once said anything. After leaving in tears, I received a very rude text message from the Sales Manager Matt the next day that stating "you are colded blooded for not taking the car deal...that made me look like a fool to my company, do not call me to help you with a car ever again" (see image below). Not to mention the car, a 2018 Chevrolet Malibu, would not start when we tried to take it for a test drive. I had to go get jumper cables to give battery jump from the car I was trading in, just to get the "new" car started. More

Unacceptable Experience at Clay Cooley Chrevolet - Galleria I am extremely disappointed in the treatment and unprofessionalism that was displayed by this establishment. Spent 2 days here, promised a price, and I am extremely disappointed in the treatment and unprofessionalism that was displayed by this establishment. Spent 2 days here, promised a price, and was a switch and bait, especially when they realize you aren't financing through them. After speaking with the manager, Jeff, who didn't want to rectify the situation but just did not want me to write a "negative review". From management, to the salesman very shady establishment. Overall, this experience has been horrific, and business was handled poorly. From other reviews, it's sad to see that management continues let consumers be treated in this matter, not having the best interest of the customer. I would avoid this place at all costs, go somewhere that actually values your time and business. More

Worst customer service ever!!!!! Worst experience I have ever had trying to buy a vehicle!!!!! Very inexperienced staff very unprofessional. Manager (Chance Cooley) was an absolute jo Worst experience I have ever had trying to buy a vehicle!!!!! Very inexperienced staff very unprofessional. Manager (Chance Cooley) was an absolute joke !!!!! Let me and my husband walk out of the dealership extremely unhappy and never even offered to make things right. Had other salesman from Desoto and Irving locations contact me wanting go to sell me the vehicle at there location, which I was very interested in doing so. But because Chance was behaving very childish and incredibly unprofessional he would rather lose a sale than do the right thing. Chance called and told me that he would deal with me directly but that that vehicle was not going to be sold except out of his location, said he would get me some numbers and get back with me. He never did had a salesman from the Irving store call me and he had raised the price 8,000. Price gouging is illegal!!!!!We had even cleaned out my vehicle that we where trading in and when we were trying to get the trash out the salesman JT said leave the trash “my Mexicans will clean it out”. Could not believe what he had said!!!!! It’s really bad when one of the employees reach out to me because they had heard and seen what had taken place when we were there on Saturday and they tried to get another more experienced salesman to help us with purchasing the vehicle from another location, and again when the other salesman would call and try to get the vehicle they were all told that the vehicle sold, when in fact it is still very much available!!!!! Poor business move Chance Cooley!!!! Save yourself time and please go to another dealership this place is the biggest circus I have ever seen!!!! Really hate that this was such a horrible experience I probably would have done business there in desoto from now on because the location is so convenient., oh well your loss!!! Grow up Chance Cooley you got a lot to learn in life on how to run a business!!!!!!!!! Pitiful More

Why do you keep lying to customers???? Most horrible car buying experience I have ever been a part of. I bought my son a car from here and thought I got a pretty good deal, only to have the Most horrible car buying experience I have ever been a part of. I bought my son a car from here and thought I got a pretty good deal, only to have the dealership call me days later to say Cap One backed out on the loan. When I called Cap One to determine the issue they said congrats your loan went thru this morning. After confronting the dealership with this information they continued to lie and make it seem like it was my fault that the deal didn’t happen and said Cap One denied the deal. After pressing more people for answers it came out that they priced the car too low by mistake and didn’t want to take the loss. So break my sons heart because of your mistake? This is exactly what they did. They got all gangsta on us saying we couldn’t leave with the car, but tried to sell us on some other piece of junk. Long story made short, they lied to me from the beginning by listing the car at $7,100 online only to jump it to $9,200 in person, then we settled on $8,100 but when I signed the paperwork it said $8,200. That was just the beginning of the lies. I have never been told so many lies in 1 hour. After I exposed them for lying about Cap One backing out they finally said we reserve the right to refuse the sale of the car if we want to. In my opinion they should have let my son keep it. If I ever get my down payment back I will use it to hire protesters to stand at the dealership and let people know to beware of dealing with these guys. More

Great experience here I recommend this place Great experience I recommend this place great people over here.i got a good price I feeling happy .Come en get you car over here 👈 😊&# Great experience I recommend this place great people over here.i got a good price I feeling happy .Come en get you car over here 👈 😊😊 More

Don’t waste your time We went online and found a car we liked. Applied online and they played the ole switch a roo, then ignored me after I told them that wasn’t the car I We went online and found a car we liked. Applied online and they played the ole switch a roo, then ignored me after I told them that wasn’t the car I wanted. We ended up buying from Huffines instead. More

Wouldn't send my worst enemy here. First of all, my service advisor was Ms. Lack-a-Brain Jennifer Urzua. I have never worked with someone who was so unprofessional and incapable of doin First of all, my service advisor was Ms. Lack-a-Brain Jennifer Urzua. I have never worked with someone who was so unprofessional and incapable of doing a simple job. I had my car towed in on Dec 27th and gave them simple instructions to look at my battery and alternator. According to them, a rodent had chewed my cable that connects to my battery and I needed a new engine. Like any other time that I leave my car at Chevy to be looked at, I was given a loaner car. I filed a claim through my insurance to go inspect the cable since they would be covering the cost.--Keep in mind that it is also NYE weekend and a lot of companies are closed for the holidays/weekends--so the next day (Friday) I informed Jennifer that my insurance company will be out within 24-48 business hours to inspect my car. She emailed me and said they would begin charging me for my rental since my insurance company hasn't been out yet. Okay, no big deal. I returned the rental within 30 minutes of receiving the email to avoid extra charges and proceeded with another rental from my insurance company. The following Tuesday or Wednesday my insurance company came to inspect the car and left them with an estimate and instructions to begin working on the car. Saturday…Jennifer called me asking what they were supposed to be doing to my car. I acknowledged the fact that I was aware that my insurance company had already instructed them to do the work on my car and she insisted that they did not. She then told me that the cord was not the issue with my car and that the engine was the problem, but she wasn't going to call the warranty company because SHE didn't THINK they would cover it. Stupid. About 5 minutes later, she called and said that they were closing out my ticket because they don't feel like dealing with my insurance & warranty company and to pick up my car or they will start charging storage fees starting the following day. As my insurance company advised, because they also agreed that Chevy was NOT doing their job, I had my insurance company tow it to a different location. Ket (service director) tried to charge me for a rental and diagnostic fee. I was willing to pay the diagnostic fee, but not the rental because I was not told from the beginning that I was being charged for it. He rudely tried to negotiate with me on the phone. Eventually, I was, unfortunately, directed back to Jennifer where I constantly brought up her emails after she tried to change her statements on the phone. She was constantly trying to change the subject on me and not directly answer my questions because she knew she was WRONG. We were willing to pay the simple price of the diagnostic fee; however, her and her boss insisted we were trying to get over on them. Eventually, Ket agreed to (after 2 weeks of NOTHING) let me come pick up my car with no fees attached and take it elsewhere. I wouldn’t even send my worst enemy here. I will NEVER go here or any other Chevy dealership again! More

Phenomenal Customer Service As a young, single Mom buying a car can be nerve wracking. I recently bought what I thought was a good car from another, non reputable dealership. Aft As a young, single Mom buying a car can be nerve wracking. I recently bought what I thought was a good car from another, non reputable dealership. After a week of getting the run around I called my local certified chevy dealership to see If they could help by pointing me in the direction (I had no idea how warranties worked or why my car had so many problems so quickly). To my surprise they said that I could bring the vehicle to them and they would look everything over for me, no questions asked. They promised to get me back on the road in time to pick my son up from out of town, even offering to get me into a rental car if needed. When I arrived at the dealership I received the best treatment imaginable. After inspecting my car it was found to have a branded title, the wrong sized battery and countless other issues. I was so lucky that they took the time to inspect and explain everything to me the way that they did. Because of their kindness and patience I was able to return that piece of junk before it was too late. I'm getting my new car from them today and couldn't be happier. It's nice to know that good people and trustworthy businesses do still exist. More

Best Service , Best Team, Simply The Best To Me I have had to have my camaro worked on 3 times since warranty expired ( I know it sucks lol) but they are aw some in working with you , giving you dis I have had to have my camaro worked on 3 times since warranty expired ( I know it sucks lol) but they are aw some in working with you , giving you discounts and just want to add how friendly and nice these guys are if I could give 100 stars I would give 120😘 Thanks guys for saving my camaro every time!!! More